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Customer Reviews for KRAUS Oletto Single-Handle Pull-Down Sprayer Kitchen Faucet in all-Brite Spot-Free Stainless Steel

Internet #304822208

Model #KPF-2631SFS

  • 21.88 in. kitchen tap faucet height, 360° swivel
  • Commerical kitchen water faucet with pull down sprayer
  • Includes waterlines, deck plate, all installation hardware

Customer Reviews

  • 4.3
    out of 261 reviews
  • 77% recommend this product
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Showing 1-30 of 261 reviews
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
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  • Verified Purchase
Very nice looking faucet. Quick and easy assembly. Met our expectations. Flexibility is great wh...
Very nice looking faucet. Quick and easy assembly. Met our expectations. Flexibility is great while still feeling sturdy. Overall, very pleased with this purchase.
by
  • Verified Purchase
  • Recommended
Love the look
Love the look but have had less than a year and the water spray is faulty. The water pressure trickles out and switches to spray mode. The only way to get full water pressure is to hold the spray button down.
by
Response from Customer ServiceJun 18, 2021
Hi Holly, we are sorry to hear about your spray head. Please contact our customer service department at 1-800- 775-0703 or by email at CustomerService@KrausUSA.com so we can help you fix the leaking faucet or replace it under the lifetime warranty.
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Great Product - Only three Issues
    This is a terrific upgrade from what was in our kitchen before. Only two comments....1. The arrow on the plastic connector for the spray hose has an arrow on it. My opinion is the arrow should point in the direction of the water flow. By following the install directions, it points away from the direction of water flow. 2. The red arrow sticker on the base of the main unit is described as lining up with the engraved arrow on the piece that seats through the counter top. It's a quality control issue in that the red arrow was in the wrong place to allow for mating of the two pieces. Someone put the arrow half around the main unit. But not too hard to figure out the solution. 3. The swivel action of the main unit should have a little more friction to it. It swings around too easily. Still we are very happy with this product overall.
    by
      • Recommended
      The faucet was as advertised and easy to install. I...
      The faucet was as advertised and easy to install. I would recommend to anyone
      by
      • Verified Purchase
      This product did not let any hot water through! My plumber tried for 3 hours to get it to work!
      This product did not let any hot water through! My plumber tried for 3 hours to get it to work!
      by
      Response from KrausApr 2, 2021
      Hi Marty,

      First, let me apologize for your experience with your faucet, from what you are describing I believe you are having a blockage in your faucet from something that came in through your water supply, sometimes sediment can break free from the plumbing when turned on and off, you should always flush the system out by letting it run for a few minutes before installing a new faucet.

      We want to get to the bottom of the individual issue you’re having and help you find the right solution as quickly as possible. Please contact us by phone 1-800-775-0703 or by email at CustomerService@KrausUSA.com Kraus
        This faucet is beautiful and well made. It’s gave our...
        This faucet is beautiful and well made. It’s gave our kitchen that extra pizazz we were looking for. We love it!
        by
        • Verified Purchase
        Looks beautiful easy to install and works great so far
        Looks beautiful easy to install and works great so far
        by
        • Verified Purchase
        • Recommended
        Faucet #KPF 2620
        The head spray got broken after one year of use, the switcher on that head spray stopped working, can't use this faucet, poor quality, I am very frustrated
        by
        Response from Customer ServiceMar 1, 2021
        I am so sorry to hear that your faucet spray head is not working properly. We never want our customers to be stuck with a product that isn’t performing up to snuff! I’ve taken the liberty of opening up a case for you already (Case #394180). Please contact our customer service department at 1-800-775-0703 or by email at CustomerService@KrausUSA.com and refer to your case number so we can resolve this issue as swiftly as possible. We will also be emailing you directly. Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Oletto Bar Faucet
          The top down drop in installation was by far the easiest and quickest I have ever experienced. No crawling under the sink and trying to bend arms around a sink to screw on a fastening bolt by hand, let alone an extension wrench. I installed the faucet in less than 5 minutes.
          by
            • Recommended
            Faucet Spray Broke
            I had this faucet for about a year. Similar to other reviews here, the faucet spray broke. The water pressure just trickles and will not spray unless you hold down the button. I can't seem to find a replacement spray head. Quality should last more than a year for the price. Very disappointing.
            by
            Response from CSFeb 2, 2021
            Hi Reed, Thanks for reaching out to us. I'm sorry to hear about your spray head and would be happy to provide you with a replacement. I also see there is a case open for you with our service team. I will follow-up with you directly. Best regards, Mike Kraus USA
              great style
              haven't used faucet for long, installed on 1/21/21. love the sleek style and spot free stainless finish....so far so good as to how well it performs
              by
                • Recommended
                Love my new faucet.
                Would definitely buy again. I am very pleased with my new faucet.
                by
                  • Recommended
                  This product was very easy to install. Mounting the faucet to the countertop is done on the tops...
                  This product was very easy to install. Mounting the faucet to the countertop is done on the topside and not underneath. An allen wrench was supplied for this installation. Under the sink the typical tools were used.
                  by
                  • Verified Purchase
                  • Recommended
                  It's very hard to install. Maybe if i had...
                  It's very hard to install. Maybe if i had a plumber.
                  by
                  Response from KrausDec 18, 2020
                  Hello, We're sorry you're having trouble with your installation. Please give us a call at 1-800-775-0703 or email, chat, or text us and we can help you through it. Kraus
                  • Verified Purchase
                  Compared to the Pfister faucet I had previously, this was...
                  Compared to the Pfister faucet I had previously, this was a breeze to install! Highly recommend!
                  by
                  • Verified Purchase
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  Product has inferior parts and and customer service is horrible. Had to return 2 faucets.
                  Product has inferior parts and and customer service is horrible. Had to return 2 faucets.
                  by
                  Response from KrausDec 14, 2020
                  Hi Steve,

                  Thank you for taking the time to share your feedback. I'm sorry to hear about your faucet and even more sorry to hear that we have disappointed a customer. We truly pride ourselves on the level of service we provide our customers and want to do everything possible to understand what happened and also turn your experience around. I've taken the liberty of creating a case for you - case 335999. Please feel free to call us at 800--75-0703 or email us at customerservice@kraususa.com and refer to your case # 335999. Please also feel free to email me directly at mrodriguez@kraususa.com and I will be happy to take it from there.

                  Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.

                  Best regards,
                  Mike

                  Kraus USA Kraus
                  • Verified Purchase
                  I’ve had the faucet for several weeks now and I...
                  I’ve had the faucet for several weeks now and I love it!
                  by
                  • Verified Purchase
                  Pretty and sleek, poor design
                  Love the look, but after less than a year of use, the nozzle broke. Seems like an easy replacement, but surprised to see this happened so quickly, or at all.
                  by
                  Response from Customer ServiceDec 10, 2020
                  Thanks for your feedback. I'm sorry to hear about your spray head and would be happy to provide you a replacement under your warranty. I've gone ahead and created a case for you with our service team (case 335095) and will be also reaching out to you via email. Please also feel free to contact our customer service department at 1-800- 775-0703 or by email at CustomerService@KrausUSA.com and reference your case # 335095 and we will take it from there. Thank you for sharing your experience with us and giving us the opportunity to remedy the situation. Best regards, Mike Kraus USA
                    great look and design and functionality but stopped working properly in less than a year
                    Happy with the smooth installation, good looks and ease of use. However, after 11 month, the head sprayer become defective, defaulting into a mid state between spray and flow after each use. Each time you open faucet it sprays and flows and sputters until you press one or another of the two operating modes.
                    by
                    Response from Customer ServiceDec 7, 2020
                    Thanks so much for your feedback. We are sorry to hear that your faucet is leaking. I've gone ahead and created a case for you with our service team - 334070. Please contact our customer service department at 1-800- 775-0703 or by email at CustomerService@KrausUSA.com and refer to your case 334070 so we can help you fix the leaking faucet or replace it under the lifetime warranty. Best regards, Mike Kraus USA
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                      • Verified Purchase
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                      • Verified Purchase
                      Is a nice product for the money. Simple design, modern...
                      Is a nice product for the money. Simple design, modern style. Kraus has nice products for the money.
                      by
                      • Verified Purchase
                      Love this faucet. Very flexible hose. Perfect for giving my...
                      Love this faucet. Very flexible hose. Perfect for giving my small dogs a bath.
                      by
                      • Verified Purchase
                      Great sink Faucet
                      Heavy duty fits great
                      by
                        • Recommended
                        Showing 1-30 of 261 reviews

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                        Finish Family

                        Stainless Steel

                        Stainless Steel

                        Brushed Gold

                        Stainless Steel

                        Faucet Hole Fit

                        1

                        1

                        1

                        1

                        Sensor Activation

                        No Sensor

                        No Sensor

                        No Sensor

                        Touchless

                        Features

                        Advanced Spray, Spot Resistant

                        Secure Docking

                        Pull Out Spray Wand, Spot Resistant

                        No Additional Features

                        Deckplate Included

                        Deckplate Included

                        Deckplate Not Required

                        Deckplate Included

                        Deckplate Included