Thanks for your inquiry and for your feedback.
I want to do everything possible to assist you and also see about replacing your soap dispenser under warranty. I've taken the liberty of opening a case for you with our Customer Service Team - Case: 143843. Please feel free to contact us at 800-775-0703 or email us at customerservice@kraususa.com and we will be happy to take it from there.
Thanks again for reaching out.
Best,
Mike
Kraus USA