Thank you for your feedback. While I'm glad to hear that you like the look of our sink, I'm sorry to hear that it didn't meet your expectations.
I'm also sorry to hear that you have experienced some scratching and stains with this kitchen sink. I assure you; they are not rust marks. Stainless steel is, by itself, metallurgy incapable of rusting. Our stainless-steel sinks offer a chromium to nickel ratio of 18:10. Scratches are also inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning. Most minor scratches can be softened with a fine (white) 3M Scotch Brite pad, or 3M Scotch Brite Natural Fiber Non-Scratch Scour Pad, accompanied by a deep cleansing agent such as Bar Keepers Friend.
However, I would be happy to review your concerns personally.
Please feel free to email me directly at mrodriguez@kraususa.com or call us at 800-775-0703 and reference your case # 229446 so we can look into your concerns further. Our goal is to continuously exceed expectation and feedback from people like you is essential for us to be able to do that.
Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.
Regards,
Michael
Kraus USA