[This review was collected as part of a promotion.] Love it but only issue is film after use that the recommended cleaner will not remove. Help!
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Recommended
Customer review from kitchenaid.com
Jun 25, 2024
Range
[This review was collected as part of a promotion.] Love it but the controls should be on the front. I turn the oven on every time I wipe the top of the stove.
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Recommended
Customer review from kitchenaid.com
Jun 22, 2024
Sad no instructions on use
[This review was collected as part of a promotion.] I love the range, I’m saddened that there is no instructions for use, especially of oven, I can’t even find any on you tube. I’ll never know how to use the steam bake tool. Such an expensive appliance with no operating instructions. I would even pay for a manual
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Recommended
Customer review from kitchenaid.com
Jun 20, 2024
The stoves appearance looks nice.
(This review was collected as part of a promotion.) We bought the range in December, and tried to give the top burners a chance being as it was so different from our previous three Jenn Air ranges. The burners were all overheating so we had a tech come out. He confirmed they were way too hot, brought back new ones. Today, the front left burner is still impossible to use. We can't even keep it on low or simmer as food just burns. We have to stay right by the stove the whole time food is cooking as there have been too many surprises and spoiled food. The other burners are now working normal since the technician came out, but would like to see him back to fix the front left. Also, the silver on the top scratches way too easily, and the stove top is really difficult to clean. The Jenn Air black glass top was a breeze to clean. The oven works fine. Sorry, being as I am sure this is not you wanted to hear.
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Response from CA SOCIAL CAREJun 24, 2024
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (282072408). Take care! -Justine
Customer review from kitchenaid.com
Jun 15, 2024
Very Disappointed
Only lasted about 4 years before oven burners died. While it was working performance was poor, heated very slowly and did not maintain a consistent temperature, often 30 degrees off what it was set to, even with changing the calibration settings. My parents have a similar model with the same issues. Not the quality I would expect from the KitchenAid brand.
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Response from Consumer CareJun 17, 2024
Oh no, mscottchar! We are so sorry for the issues you are experiencing with your KitchenAid oven. Please allow us the chance to look into this for you and see how we can assist! Kindly send us an email at canadasocial@KitchenAid.com with your model and serial number, your phone number, and your case # (#551466). Thank you! -Justine
Customer review from kitchenaid.com
Jun 12, 2024
Great features very simple to operate
[This review was collected as part of a promotion.] Great purchase glad I bought it. Product is excellent.
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Recommended
Customer review from kitchenaid.com
Jun 9, 2024
Sleek!
[This review was collected as part of a promotion.] Works well after a learning curve about the cooktop controls
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Recommended
Customer review from kitchenaid.com
Jun 7, 2024
Heats quickly
[This review was collected as part of a promotion.] I like this range very much. The only problem I am having is trying to so simmer something. The simmer setting is still a rolling boil. I was planning to call the company from which I bought the stove and see if the simmer could be recalibrated. Please advise.
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Customer review from kitchenaid.com
Jun 7, 2024
Be careful
[This review was collected as part of a promotion.] I think the top surface is very dangerous. When I wipe off the surface , I unknowingly often turn on the surface.
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Recommended
Customer review from kitchenaid.com
May 28, 2024
All the features we wanted
[This review was collected as part of a promotion.] Very pleased with the cooking . Good looking stove.
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Recommended
Customer review from kitchenaid.com
May 27, 2024
Not happy
[This review was collected as part of a promotion.] The 3 zone burner only does high. Setting any of the 3 zones to low or simmer results in it going to high. All other burners when set to low stay about 200 the 3 zone burner goes to 700. The service tech said he would order a new control module but I haven't heard back from him in three weeks.
Also, there isn't a good users manual. Having replaced 30 year old oven I wasn't aware the door on this KitchenAid Range had to be closed for the broiler to work. I looked it up on an LG user manual. Apparently things have changed in the past 30 years.
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Response from Consumer CareMay 30, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 542660.
We look forward to speaking with you.
Marie Q
Customer review from kitchenaid.com
May 26, 2024
looks nice but....
[This review was collected as part of a promotion.] don't like small burner in back. don't like the dots on the top surface. stove seems cheaply made. bottom drawer hard to take out. stove seems a little to wide for a 30 inch opening. don't like the lines on top of stove. the control panel needs to have light behind it to dark in the evening.
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Customer review from kitchenaid.com
May 26, 2024
oversized oven
[This review was collected as part of a promotion.] I've had a KitchenAid stove for the past 20 years, when this stove needed to be replaced, the only answer was another KitchenAid
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Recommended
Customer review from kitchenaid.com
May 24, 2024
[This review was collected as part of a promotion.] I bought this Range to replace an older unit. I found that the oven takes quite a bit longer to preheat than my former Range so I took off one star.. I know this oven has a larger area, doesn't seem like that would be enough to account for preheat times almost twice what it was before. Other than that, I'm very happy with the appearance and functionality of this Range.
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Recommended
Customer review from kitchenaid.com
May 23, 2024
[This review was collected as part of a promotion.] Bought range in fed 2024, power control panel is loose. Also when warming first time had to open house up to rid fumes
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Response from Consumer CareMay 23, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 540662.
We look forward to speaking with you.
Marie Q
Customer review from kitchenaid.com
May 21, 2024
Lots of options
[This review was collected as part of a promotion.] Still learning, but so far, I'm happy with it. Love the way it looks. Not sure if I'm cleaning the top properly though.
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Recommended
Customer review from kitchenaid.com
May 20, 2024
Excellent range!
[This review was collected as part of a promotion.] Overall, we love our KitchenAid range. Our only concerns are that (1) the oven controls, which are electronic, are on the top, which can make them susceptible to liquid spills, and (2) the cooktop control knobs are very shiny, which, in a well-lit kitchen makes them difficult to read.
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Recommended
Customer review from kitchenaid.com
May 19, 2024
Happy Up North!
[This review was collected as part of a promotion.] Bought KitchenAid Range In April, and all new KitchenAid appliances for my kitchen. I had my previous KitchenAid appliances for 23 years, and some were still operational! Didn’t look at any other brand, Kitchen Aid is VERY DEPENDABLE!
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Recommended
Customer review from kitchenaid.com
May 9, 2024
Great range!
[This review was collected as part of a promotion.] Love this range! It heats up quickly and evenly. Looks nice and cleans up easily!
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Customer review from kitchenaid.com
May 2, 2024
Great stoves
(This review was collected as part of a promotion.) I bought it in 2 months ago & I happy that I did! It’s fast at cook tops induction & fast to the desired temperature for the steam oven.
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Customer review from kitchenaid.com
May 1, 2024
Cook top
I bought this KitchenAid stove a month ago but not very happy with the cooktop surface. The glass top is extremely difficult to keep it clean even even though I cook with lot of care. Have to wipe several times to get rid of the streaks. The surface seems to get scratched very easily as well. Even the stainless is a pain as it is not fingerprint resistant.
Bought Kitchenaid brand only because it is considered high-end quality and have been disappointed.
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Customer review from kitchenaid.com
Apr 27, 2024
Probably the best appliance of the group
[This review was collected as part of a promotion.] The cooktop works OK the oven takes a long time to heat up. The touchscreen on top of the oven is too sensitive while you’re cleaning it you turn things on.
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Customer review from kitchenaid.com
Apr 26, 2024
KitchenAid: Bad control panel/simmer/broiler issue
[This review was collected as part of a promotion.] Bought this range on Feb 29, 2024. Front left (small) burner does not simmer. It gets to 700 right away. Burns anything on simmer. Broiler only worked once, never gets red.
Received a replacement in March and had the SAME issues. Broiler only worked 10% of the time. Tech tried to tell husband that both were working as they should, that the broiler should cycle on and off. NO, THAT'S BAKING. Broiler should come on and stay on. I'm sitting there watching it and it DOES NOT BROIL. My last range that I had for 27 years worked better than this "high end" model.
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Response from Consumer CareApr 29, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 526058.
We look forward to speaking with you.
Marie Q
Customer review from kitchenaid.com
Apr 26, 2024
Even heat
[This review was collected as part of a promotion.] Replaced a 1996 Maytag and so happy I chose this range. Cooks evenly and the oven heats quickly which is a big plus.
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Customer review from kitchenaid.com
Apr 25, 2024
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Verified Purchase
Apr 20, 2024
Great stove /w a caution
[This review was collected as part of a promotion.] Caution needs to be taken regarding children around this range . The stainless steel front becomes EXTREMELY hot when using the oven . This can legitimately burn your skin. I do not have young kids in my home luckily. Otherwise I like the stove and it’s design
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Recommended
Customer review from kitchenaid.com
Apr 10, 2024
Love it!
[This review was collected as part of a promotion.] I have been looking at all different brands of ranges and comparing them to Kitchen Aid and they don’t seem to have what I want. Kitchen Aid ranges are fantastic and I absolutely love my New range and our food taste so much better.
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Recommended
Customer review from kitchenaid.com
Apr 8, 2024
Great performance
[This review was collected as part of a promotion.] I have had this for a little over a month. I love the way it looks and the way it cooks. The cool down motor runs for a bit after using the oven. Once you set to your temperature and time for baking, and you clean while cooking like I do, you have to be careful not to touch the display panel as there is no locking mechanism to hold your programming. Overall I wouldn’t trade it and am very happy we made the purchase!
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Recommended
Customer review from kitchenaid.com
Apr 4, 2024
Good and not so great!
[This review was collected as part of a promotion.] Purchased this about a month ago and like the features of the cook top and the oven. Enjoy having the warming unit on the cook top and the three shelves in the oven. Searched for a manual to go along with our purchase and could not find one. The negative of this range is keeping the cook top looking nice....streaks and have to use two separate cleaners, one for the glass top and one for the stainless steel. (Neither which is great.) Have spent more time cleaning this one in a month than I think I did in thirty years of our previous range.
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Customer review from kitchenaid.com
Apr 2, 2024
Like the different burners.
[This review was collected as part of a promotion.] I bought this a little over a month ago and really like it. Of course no manual came with it and was extremely hard to locate one online. Even went back to where I purchased it from and they couldn’t find one. I couldn’t even find out how to set the clock. Was very frustrating. I accidentally found one and could figure out how things worked. Except for easy convection bake. The manual I found must be for a different model but I figured it out.