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Customer Reviews for Kwikset Polished Brass Double Cylinder Deadbolt featuring SmartKey Security

Internet #309567375

Model #9853SMTCPK4V1

Store SKU #1004470513

  • This double cylinder deadbolt is operated by a key on both sides
  • SmartKey re-key allows you to re-key your lock in seconds
  • Fits door thickness of 1-3/8 in. to 1-3/4 in.

Customer Reviews

  • 4.5
    out of 489 reviews
  • 84% recommend this product
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Showing 1-30 of 489 reviews
by
  • Verified Purchase
When rekeying the lock, if you move the small key...
When rekeying the lock, if you move the small key just one bit (if it comes out a little) you are unable to rekey it and the old key no longer works with the lock. Basically leaving you with one choice replace the lock and no use for the old one because no key will open it. There is no way to reset it. Not exactly the best situation. Turns out it’s not so smart.
by
Response from KwiksetJun 2, 2023
Hello,

We are here to help you! Please try the SmartKey recovery steps in this link: https://youtu.be/u7ncf9YUCsY For further assistance, we ask that you please contact our Support Team here: https://www.kwikset.com/support/customer-service

Thank you,
Kwikset kwikset
  • Verified Purchase
1 found this review helpful
by
  • Verified Purchase
It was very easy to re-key to match my other...
It was very easy to re-key to match my other locks.
by
  • Verified Purchase
Easy to install if you follow instructions. Very pleased...
Easy to install if you follow instructions. Very pleased with the finished product. It looks beautiful!!
by
  • Verified Purchase
I ended up buying two lock sets, the first one...
I ended up buying two lock sets, the first one I miss read the Keying instructions and in advertently had to buy a new lock set to match my current lock set. My fault, but directions are poor at best.
by
Response from KwiksetMay 18, 2023
Hello Jim J,

We are here to help! If the SmartKey cylinder was misprogrammed, we recommend following the cylinder recovery instructions in this link: https://www.kwikset.com/support/answers/i-was-rekeying-my-lock-but-neither-the-old-or-new-key-now-works To assist you further, please call our Support Team here: https://www.kwikset.com/support/customer-service

Thank you,
Kwikset kwikset
  • Verified Purchase
1 found this review helpful
strong easy to install deadbolt. smartkey works easily
easy to install and rekey
by
  • Verified Purchase
  • Recommended
Well made with extra security features. Love the rekey feature....
Well made with extra security features. Love the rekey feature. Super easy to follow instructions, for rekeying.
by
  • Verified Purchase
Perfect for the job....
Perfect for the job.
by
  • Verified Purchase
Kwikset
Great instructions that made it easy to install.
by
  • Verified Purchase
  • Recommended
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
It’s a great and easy way to change the new...
It’s a great and easy way to change the new luck.thank you very much for your help
by
  • Verified Purchase
Excellent quality and the smart key feature is awesome!...
Excellent quality and the smart key feature is awesome!
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
by
  • Verified Purchase
Easy to follow directions....
Easy to follow directions.
by
  • Verified Purchase
by
  • Verified Purchase
The lock was an easy replacement for the one that...
The lock was an easy replacement for the one that broke. With the Kwik keg it was easy to use the same key as the original so I did not have to use a 2 different keys for the same door.
by
  • Verified Purchase
Worked Great, Rekeyed to Old Key
Replaced a single cylinder deadbolt on a door set with the double cylinder one since we have glass sidelights. It was easy to install and rekeyed to old keys. I would suggest looking at a You Tube video prior to doing.
by
  • Verified Purchase
Kwikset has engineered some good deadbolts here. Installed easily....
Kwikset has engineered some good deadbolts here. Installed easily. Make sure you buy some keys for your new locks too. You can rekey the locks yourself with Kwikset keys. That too was very easy. Make sure you rekey both sides of the lock, as these are (like the Kwikset 665) double cylinder deadbolts. The 665 is an awesome value. If you want to pay more this one gives a few +1s to security. It has screws that you can't unscrew once they're in. I took the chance and everything worked great. I'd still use the regular screws if you have no experience. You can always put the thief-proof screws in later after you know the lock is functioning flawlessly. The employees at my Home Depot store are helpful and kind, and human. That means a lot these days. Thanks!
by
  • Verified Purchase
After issues and 4 hours trying to install it, it...
After issues and 4 hours trying to install it, it won't work. Called kwikset who said they would replace it, and emailed back we need to install it over again.
by
Response from KwiksetFeb 9, 2023
Hello Gina,

Thank you for reaching out to our Support Team. We're more than happy to assist with installation and troubleshooting at 1-800-327-5625. Please contact us so we can walk you through the deadbolt installation.

Thank you,
Kwikset kwikset
  • Verified Purchase
by
  • Verified Purchase
The smartkey feature allows me to use the same key...
The smartkey feature allows me to use the same key in multiple locks in my home. This feature is a must for me. The installation is easy for a door with the necessary holes pre-drilled.
by
  • Verified Purchase
by
  • Verified Purchase
Easy to install Happy with the purchase...
Easy to install Happy with the purchase
by
  • Verified Purchase
by
  • Verified Purchase
Showing 1-30 of 489 reviews

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Deadbolt Type

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Security/ANSI Grade

ANSI Grade 1 (Best)

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Features

Adjustable Backset, Easy Installation, Kwikset SmartKey, Rekeyable

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Easy Installation

Finish Family

Polished Brass

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Door Lock Style

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