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Customer Reviews for LG 28 cu. ft. French Door Smart Refrigerator with Glide N' Serve and Smart Cooling in PrintProof Stainless Steel

Internet #302253331

Model #LFXS28968S

Store SKU #1002974560

  • Smart Cooling system helps keep your food fresher, longer
  • Extra large refrigerator capacity provides ample storage space
  • Smart Home & Wi-Fi enabled to operate & troubleshoot on phone app

Customer Reviews

  • 4
    out of 1,356 reviews
  • 74% recommend this product
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Showing 1-30 of 1,356 reviews
Beautiful
[This review was collected as part of a promotion.] I love my new refrigerator is beautiful and big!!!
by
    Perfect size refrigerator
    [This review was collected as part of a promotion.] I love my refrigerator! The compressor only lasted 4 year but LG promptly changed it at no cost to me.. great customer service too
    by
      Do not buy
      Less than 4 years old and the compressor blew... Called LG for an authorized repair since it's under warranty and was told that the part is covered but labor would not be. Labor for a new compressor can range from $400-900... LG offers you a "one fee" warranty program to fix it for $459+tax... Essentially you're screwed out of $500+ either way you look at it... Went online to get advice only to have almost 50 comments within 20 minutes of people with my exact story... SCAMMERS.
      by
        I have a 3 door lg fridge & washer/dryer luv them!
        I love my LG Fridge!! So much room and easy to change the layout! Love water/crushed & cubed ice in door too!
        by
          Dependable LG
          Although I'm belated in giving my reviews on this large LG', 27.9 French Door, with bottom Freezer Refrigerator, it was on purpose!! I needed time to truly experience the accuracy of this product. The Seal of LG! Just past four (4years) years, I woke up to find my frig & freezer stopped working - it neither kept food frozen nor cold in the fridge. I panicked, called my Home Warranty only to find out this was something LG' has to repair or replace. (they diagnosed the problem with the compressor.) I just wished my Home Warranty ppl. didn't wait to contact LG'... However, after almost a week later, I reached out myself to LG' customer service who after gathering all my information, asked when I wanted someone to come out, I replied, ' like yesterday'.. They made contact locally with an LG' Tech! The rest is history.. in a very satisfying way
          by
            Very poor quality
            Purchased in 2018. 2021 it broke down. Now 2022 it broke down again. Very pretty fridge but very poorly made. Wouldn’t advise to by this brand for major appliances.
            by
            Response from LGAnswersSep 12, 2022
            We are disappointed to learn that you have experienced multiple repairs. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer LG
              [This review was collected as part of a promotion.] it went out did even have it long but I did like it in the beginning
              by
              Response from Social MediaJul 15, 2022
              We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
                My honest thoughts
                [This review was collected as part of a promotion.] We bought the LG LFXS28968S almost 2 years ago at a scratch/dent store, and I LOVE the space inside more than any other feature. A minor inconvenience is that the icemaker is very low capacity. I simply empty the icemaker bin into the drawer bin during higher demand, and we always have enough. We recently experienced our first "problem" as the icemaker tray was not automatically dumping the ice. It was a simple fix - just unplugged it while cleaning behind, then plugged it back in and it works perfectly. Did I mention I really love this machine? Maybe I should have given it 4 stars due to the ice capacity, however if it were larger it would take more refrigerator space.
                by
                  LG Refrigerator
                  [This review was collected as part of a promotion.] I recently bought this refrigerator after moving into a new home. I had one that had come in my previous home and really like it, so we got another. Was pleasantly surprised at the positive updates on this new model!
                  by
                    Great features sharp looking
                    [This review was collected as part of a promotion.] I bought the as part of a complete set of kitchen and laundry LG appliances. Sharp WiFi technology and bright inside lighting and great space flexibility.
                    by
                      • Recommended
                      Best Refrigerator
                      [This review was collected as part of a promotion.] Love LG products! The LG French Door Refrigerator is so organized! I love the changes since my last LG! The Design holds more food and easy to clean!
                      by
                        • Recommended
                        Beautiful And So Easy To Use
                        [This review was collected as part of a promotion.] Just love love this refrigerator! It is pleasing to the eye but most important it is so convenient to use. The wide shelves provide easy access to all foods (no more hidden science experiments). It has more space than I need.It is very quiet . The ice system works perfectly. So happy we decided on this model.
                        by
                          • Recommended
                          Huge refrigerator
                          [This review was collected as part of a promotion.] I bought this refrigerator a month ago and other than the refrigerator sticking out of our hole by 14” it’s a great refrigerator. The only downside is the touchy ice maker. I dumped the ice into a bin in the freezer and twice I didn’t get it back into place correctly. My husband had to play with it to get it in right. Otherwise I love it. Love having the freezer on the bottom. This is a first for me.
                          by
                            • Recommended
                            Spacious and convenient
                            [This review was collected as part of a promotion.] This model has the lower freezer drawer. Our last refrigerator was a side by side. The refrigerator section seems to have more room and the freezer has plenty of room to spare. Love the filtered water and crushed ice in the door.
                            by
                              • Recommended
                              Love my LG 28ft French Door Refrigerator.
                              [This review was collected as part of a promotion.] This is my 2nd LG refrigerator and I love it. It has plenty of room a large freezer and keeps food really well. I have recommended it to many friends and even bought one for my daughter when she bought her new home. It's the highest quality and looks beautiful too.
                              by
                                • Recommended
                                I love this fridge.
                                [This review was collected as part of a promotion.] I bought this fridge a month ago. I had a GE before. It’s very spacious and just clean looking.
                                by
                                  • Recommended
                                  Refrigerator door shelf always broken
                                  [This review was collected as part of a promotion.] I bought this fridge 2 yeas ago and all the 3 shelf has being broken this is not normal I don’t want to be change every 2 to 3 years the shelf of my refrigeraytor.
                                  by
                                  Response from LGE Social MediaJul 18, 2021
                                  We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
                                    Beautiful just to look at
                                    [This review was collected as part of a promotion.] Love, love, love my LG fridge!!!! First its just eye candy in my kitchen! Second, I love the indoor ice-maker ( so much more room in fridge) Third, I have so much space in my bottom freezer!!! The Kenmore French door prior had no room for my frozen food. And, NO FINGERPRINTS!!!!
                                    by
                                      • Recommended
                                      Looks expensive!
                                      [This review was collected as part of a promotion.] Really makes things organized and open concept. Just love the modern look, too!
                                      by
                                        • Recommended
                                        Great work and easy to handle
                                        [This review was collected as part of a promotion.] I love it it works great and I love the design of this product
                                        by
                                          • Recommended
                                          Great Fridge! Amazing insulation!
                                          We purchased this fridge last year. Last night we lost power until this morning (13 hours total). We left the doors closed the whole time. When power was restored, i opened the doors. Everything in the fridge was still cold. Everything in the freezer was frozen solid. The ice cubes had not even begun to melt! Incredible!
                                          by
                                            • Recommended
                                            8 found this review helpful
                                            So far so good. Very pleased with the appliance.
                                            So far so good. Very pleased with the appliance.
                                            by
                                            • Verified Purchase
                                            • Recommended
                                            4 found this review helpful
                                            Wow! This works so quietly! We basically were sold on...
                                            Wow! This works so quietly! We basically were sold on the slim design of the ice maker unit contained within the door space. Looks great and holds so much food. Love love love it
                                            by
                                            • Verified Purchase
                                            6 found this review helpful
                                            Spacious
                                            [This review was collected as part of a promotion.] Just upgraded my appliances and they look great. The refrigerator is very spacious and well lit. Theres enough room where everything is visible and easy to grab.
                                            by
                                              • Recommended
                                              We've had some issues
                                              [This review was collected as part of a promotion.] I bought this refrigerator on July 3rd 2018 from Lowes. They didn't have the black stainless in stock and had to special order it, they said two or three weeks. It didn't get delivered until October. Didn't mind as my main concern was Thanksgiving and I had it in plenty of time for that. Around December we noticed water on the bottom drawer every time we opened the left door. At first I attributed it to kids spilling. Well the kids went back to school and it was still happening. Called and a repair man came out the next week. The water hose was loose. Ok, no problem, fixed. Then starting in August we noticed water leaking again,this time a lot more, and in addition I had some white plastic pieces in my cup when I got ice. Now what? Well after investigating I found plastic that the ice is formed in is broke and has a hole in it. Had to turn the ice maker completely off to stop the water from going everywhere. Called for service. Well since I had purchased in July my warranty was up I was told. But I didn't receive until October I said. Asked if I had proof. Well, no not of the delivery. So I called Lowes. The store I bought it from was now closed and no one has record. Somehow LG has record of the order, when it was purchased yet no record of when they sent it out. Remember, this was a special order, it came right from the factory. So now six plus weeks of trying to get this repair covered I am buying the part myself and having a repairman come to install it. Great. spent over $2k and now another $300 less than a year later. However, what prompted me to write this review, water is leaking again.
                                              by
                                              Response from Customer ServiceNov 11, 2019
                                              We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
                                                Excellent upgrade!
                                                [This review was collected as part of a promotion.] Took delivery about a month ago we couldn't be any happier. Love the features plenty of room and a huge freezer. Looks awesome in our kitchen.
                                                by
                                                  Very sleek looking and spacious refrigerator. I love the layout of the inside of both the refrige...
                                                  Very sleek looking and spacious refrigerator. I love the layout of the inside of both the refrigerator and freezer. The only issue we have is that the doors kind of slam when you shut them.
                                                  by
                                                  • Verified Purchase
                                                  • Recommended
                                                  4 found this review helpful
                                                  VERY ROOMY
                                                  BEST FRIDGE I EVER OWNED.WOULD RECOMEND TO ANYONE TO GET ONE.
                                                  by
                                                    • Recommended
                                                    Looks very good, works well so far and very quite.
                                                    Very nice and elegant. Spacious and easy to organize. Freezer has plenty of room.
                                                    by
                                                      • Recommended
                                                      Its a nice Large refrigerator - fits a lot. Looks nice. Opening the bottom drawer is a pain becau...
                                                      Its a nice Large refrigerator - fits a lot. Looks nice. Opening the bottom drawer is a pain because you need both doors open - no big deal. It is still running fine but I've only had it a couple weeks and that's too early to tell how it will behave over time. Not really fingerprint proof, maybe fingerprint deterrent... Water inlet is at the bottom left in back (when looking at the front of the fridge) and was somewhat far for my water line to reach but was doable.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      8 found this review helpful
                                                      Showing 1-30 of 1,356 reviews