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Customer Reviews for LG 28 cu. ft. French Door Smart Refrigerator with Glide N' Serve and Smart Cooling in PrintProof Stainless Steel

Internet #302253331

Model #LFXS28968S

Store SKU #1002974560

  • Smart Cooling system helps keep your food fresher, longer
  • Extra large refrigerator capacity provides ample storage space
  • Smart Home & Wi-Fi enabled to operate & troubleshoot on phone app

Customer Reviews

  • 4
    out of 1,392 reviews
  • 74% recommend this product
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Showing 1-30 of 1,392 reviews
Great one
[This review was collected as part of a promotion.] I bought 1 week looking nice and work well made ice very fast i love it
by
    Lots of space and great design of space
    [This review was collected as part of a promotion.] We bought this in 2018 and have no regrets. The compressor just went out, but it was covered by the original warranty so there wasn’t a problem. We love the space this appliance gives us and the design of the compartments. The ice maker/water dispenser works perfectly and we are more than satisfied. All in all a very good purchase.
    by
      Easy broken never reliable
      [This review was collected as part of a promotion.] It’s very unreliable After purchase this refg. It was kind of broken for 4-6 times during 5 years. Finally it’s not working at all
      by
      Response from LGJun 28, 2024
      Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LFXS28968S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
        Excellent refrigerator for my household
        [This review was collected as part of a promotion.] Working great for the last 5 yrs. Recent cooling problem was caused by iced up evaporator and after defrosting with a hair blower, everything is back to normal with adequate cooling and freezer temperatures and very quite linear compressor.
        by
          Plastics thin and cheap
          Air filter housing broke off after first attempt to remove filter. Ordered new. If you have allot of tall items you don't want this fridge. Wine, milk etc not much places to store inside fridge. One small shelf that's it. And only because you slide back upper shelf. Both sides don't do this so limited. Cheap plastics abound in this unit. Ice freezes into hard rock balls in freezer door so weekly you must remove unit and shake it hard to break up ice or nothing will come out of door dispenser. It's beautiful to look at. The door in door add on is nice feature
          by
          Response from LGJun 5, 2024
          Hello there. Thank you so much for sharing your experience with us regarding your LFXS28968S refrigerator. We are truly sorry to hear about the issues you have encountered. Your feedback holds immense value to us, and we genuinely want to assist you further. If it's not too much trouble, could you please send us a private message on Social Media @LGUSSupport? Our dedicated team will be more than happy to explore all possible solutions for you. We completely understand your concerns about the air filter housing, storage space for tall items, and the issues with the ice dispenser. Your patience throughout this process is greatly appreciated as we diligently work towards resolving these matters for you. —Renzo
          • Verified Purchase
          It's ok
          It's working fine but ice freezes up into hard chunks in door. Have to break them up bi weekly. The filter housing when removing filter a piece of plastic broke off and now has to be replaced. Cheap plastic everywhere. Very poor quality plastic wise and it's all over. And it makes allot of different sounds. Not much tall items can go in and that's a big problem. Overall we would not buy again. It's not designed very functionally.
          by
          Response from LG Digital Care TeamMay 27, 2024
          Hello! We understand the vital role your refrigerator plays at home and are committed to enhancing your experience. If you're facing issues, here's a quick guide to manually defrost it: unplug and empty the fridge, open the doors for 8 hours with towels around to catch the water, then dry and restart it. Prevent future frost by minimizing door openings, keeping the fridge away from heat, splitting large food packages, cleaning the seal, and ensuring proper airflow. For a more durable air filter, and if you need a filter cover, you can order here: https://lgparts.com/products/mcr66849208?_pos=1&_sid=236268d3a&_ss=r. Should you require further assistance, please reach out via private message on social media at @LGUSSupport. We're always here to help.^ Diego
          • Verified Purchase
          Beautiful
          [This review was collected as part of a promotion.] I love my new refrigerator is beautiful and big!!!
          by
          • Verified Purchase
          Perfect size refrigerator
          [This review was collected as part of a promotion.] I love my refrigerator! The compressor only lasted 4 year but LG promptly changed it at no cost to me.. great customer service too
          by
          • Verified Purchase
          Do not buy
          Less than 4 years old and the compressor blew... Called LG for an authorized repair since it's under warranty and was told that the part is covered but labor would not be. Labor for a new compressor can range from $400-900... LG offers you a "one fee" warranty program to fix it for $459+tax... Essentially you're screwed out of $500+ either way you look at it... Went online to get advice only to have almost 50 comments within 20 minutes of people with my exact story... SCAMMERS.
          by
            I have a 3 door lg fridge & washer/dryer luv them!
            I love my LG Fridge!! So much room and easy to change the layout! Love water/crushed & cubed ice in door too!
            by
            • Verified Purchase
            Dependable LG
            Although I'm belated in giving my reviews on this large LG', 27.9 French Door, with bottom Freezer Refrigerator, it was on purpose!! I needed time to truly experience the accuracy of this product. The Seal of LG! Just past four (4years) years, I woke up to find my frig & freezer stopped working - it neither kept food frozen nor cold in the fridge. I panicked, called my Home Warranty only to find out this was something LG' has to repair or replace. (they diagnosed the problem with the compressor.) I just wished my Home Warranty ppl. didn't wait to contact LG'... However, after almost a week later, I reached out myself to LG' customer service who after gathering all my information, asked when I wanted someone to come out, I replied, ' like yesterday'.. They made contact locally with an LG' Tech! The rest is history.. in a very satisfying way
            by
            • Verified Purchase
            Very poor quality
            Purchased in 2018. 2021 it broke down. Now 2022 it broke down again. Very pretty fridge but very poorly made. Wouldn’t advise to by this brand for major appliances.
            by
            Response from LGAnswersSep 12, 2022
            We are disappointed to learn that you have experienced multiple repairs. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer LG
              [This review was collected as part of a promotion.] it went out did even have it long but I did like it in the beginning
              by
              Response from Social MediaJul 15, 2022
              We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
              • Verified Purchase
              My honest thoughts
              [This review was collected as part of a promotion.] We bought the LG LFXS28968S almost 2 years ago at a scratch/dent store, and I LOVE the space inside more than any other feature. A minor inconvenience is that the icemaker is very low capacity. I simply empty the icemaker bin into the drawer bin during higher demand, and we always have enough. We recently experienced our first "problem" as the icemaker tray was not automatically dumping the ice. It was a simple fix - just unplugged it while cleaning behind, then plugged it back in and it works perfectly. Did I mention I really love this machine? Maybe I should have given it 4 stars due to the ice capacity, however if it were larger it would take more refrigerator space.
              by
              • Verified Purchase
              LG Refrigerator
              [This review was collected as part of a promotion.] I recently bought this refrigerator after moving into a new home. I had one that had come in my previous home and really like it, so we got another. Was pleasantly surprised at the positive updates on this new model!
              by
              • Verified Purchase
              Great features sharp looking
              [This review was collected as part of a promotion.] I bought the as part of a complete set of kitchen and laundry LG appliances. Sharp WiFi technology and bright inside lighting and great space flexibility.
              by
              • Verified Purchase
              • Recommended
              Best Refrigerator
              [This review was collected as part of a promotion.] Love LG products! The LG French Door Refrigerator is so organized! I love the changes since my last LG! The Design holds more food and easy to clean!
              by
              • Verified Purchase
              • Recommended
              Beautiful And So Easy To Use
              [This review was collected as part of a promotion.] Just love love this refrigerator! It is pleasing to the eye but most important it is so convenient to use. The wide shelves provide easy access to all foods (no more hidden science experiments). It has more space than I need.It is very quiet . The ice system works perfectly. So happy we decided on this model.
              by
              • Verified Purchase
              • Recommended
              Huge refrigerator
              [This review was collected as part of a promotion.] I bought this refrigerator a month ago and other than the refrigerator sticking out of our hole by 14” it’s a great refrigerator. The only downside is the touchy ice maker. I dumped the ice into a bin in the freezer and twice I didn’t get it back into place correctly. My husband had to play with it to get it in right. Otherwise I love it. Love having the freezer on the bottom. This is a first for me.
              by
              • Verified Purchase
              • Recommended
              Spacious and convenient
              [This review was collected as part of a promotion.] This model has the lower freezer drawer. Our last refrigerator was a side by side. The refrigerator section seems to have more room and the freezer has plenty of room to spare. Love the filtered water and crushed ice in the door.
              by
              • Verified Purchase
              • Recommended
              Love my LG 28ft French Door Refrigerator.
              [This review was collected as part of a promotion.] This is my 2nd LG refrigerator and I love it. It has plenty of room a large freezer and keeps food really well. I have recommended it to many friends and even bought one for my daughter when she bought her new home. It's the highest quality and looks beautiful too.
              by
              • Verified Purchase
              • Recommended
              I love this fridge.
              [This review was collected as part of a promotion.] I bought this fridge a month ago. I had a GE before. It’s very spacious and just clean looking.
              by
              • Verified Purchase
              • Recommended
              Refrigerator door shelf always broken
              [This review was collected as part of a promotion.] I bought this fridge 2 yeas ago and all the 3 shelf has being broken this is not normal I don’t want to be change every 2 to 3 years the shelf of my refrigeraytor.
              by
              Response from LGE Social MediaJul 18, 2021
              We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
                Beautiful just to look at
                [This review was collected as part of a promotion.] Love, love, love my LG fridge!!!! First its just eye candy in my kitchen! Second, I love the indoor ice-maker ( so much more room in fridge) Third, I have so much space in my bottom freezer!!! The Kenmore French door prior had no room for my frozen food. And, NO FINGERPRINTS!!!!
                by
                • Verified Purchase
                • Recommended
                Looks expensive!
                [This review was collected as part of a promotion.] Really makes things organized and open concept. Just love the modern look, too!
                by
                • Verified Purchase
                • Recommended
                Great work and easy to handle
                [This review was collected as part of a promotion.] I love it it works great and I love the design of this product
                by
                • Verified Purchase
                • Recommended
                Great Fridge! Amazing insulation!
                We purchased this fridge last year. Last night we lost power until this morning (13 hours total). We left the doors closed the whole time. When power was restored, i opened the doors. Everything in the fridge was still cold. Everything in the freezer was frozen solid. The ice cubes had not even begun to melt! Incredible!
                by
                  • Recommended
                  8 found this review helpful
                  So far so good. Very pleased with the appliance.
                  So far so good. Very pleased with the appliance.
                  by
                  • Verified Purchase
                  • Recommended
                  4 found this review helpful
                  Wow! This works so quietly! We basically were sold on...
                  Wow! This works so quietly! We basically were sold on the slim design of the ice maker unit contained within the door space. Looks great and holds so much food. Love love love it
                  by
                  • Verified Purchase
                  6 found this review helpful
                  Spacious
                  [This review was collected as part of a promotion.] Just upgraded my appliances and they look great. The refrigerator is very spacious and well lit. Theres enough room where everything is visible and easy to grab.
                  by
                  • Verified Purchase
                  • Recommended
                  Showing 1-30 of 1,392 reviews