Customer Reviews for MOEN Align 1-Handle Pre-Rinse Spring Pulldown Kitchen Faucet with MotionSense Wave and Power Clean in Spot Resist Stainless

Hello JMinCA and thank you for your feedback on the Home Depot website. We do appreciate your business and we regret our Moen Align 1-Handle Pre-Rinse Spring Pulldown Kitchen Faucet with MotionSense Wave and Power Clean in Spot Resist Stainless did not meet your expectations. The flow of the water cannot be adjusted with the sensor. The Align MotionSense Wave does require power by battery pack or AC adapter to operate the sensor or manually with the handle. The sensor will have a blinking light indicating the batteries have a low voltage. Should you require any warranty or pre-purchase assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Thank you Sterling so much for the feedback
you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Faucet with MotionSense Wave in Black Stainless is covered by a warranty when purchasing, please contact Moen directly for troubleshooting at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday.

Hello DaMe and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with your Moen Align MotionSense Wave One-Handle High Arc Pre-Rinse Spring Pulldown Kitchen Spot Resist Stainless Spot Resist Stainless Faucet. We are happy to see that you have been in contact with one of our Product Specialists about your concerns. We appreciate the opportunity to show you we stand behind our products.

Thank you HomeDepotCustomer so much for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Align 1-Handle Pre-Rinse Spring Pulldown Kitchen Faucet with MotionSense Wave and Power Clean in Spot Resist Stainless is supplied with supply line filters that I would suggest you clean to remove any and all obstruction/debris to allow proper water flow. If you need assistance with how to clean the supply line filters, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday.

Hello KGF and thank you for the feedback you posted on the Home Depot website about the Moen Align Single-Handle Pre-Rinse Spring Pull Down Sprayer Kitchen Faucet in Brushed Gold. We are sorry that our Brushed Gold finish did not meet your expectations or match/coordinate with the other gold accessories in your kitchen. Moen’s Brushed Gold finish pairs rich, warm tones with lush texturing for a timeless finish. We hope you will give us a try again in the future. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Srikanth and thank you for the feedback you posted on the Moen website. We are sorry to hear that your Moen Align MotionSense Wave One-Handle High Arc Pre-Rinse Spring Pulldown Kitchen Brushed Gold Faucet has stopped working for you. We are pleased to see that you contacted our Consumer Service Center for a warranty replacement. We appreciate your business and we are delighted that we were able to assist you.

Hello LisaB and thank you for your interest in Moen products. We're sorry to hear your Align 1-Handle Pre-Rinse Spring Pulldown Kitchen Faucet with MotionSense Wave and Power Clean in Spot Resist Stainless is not working properly. If you are not using the AC adapter (sold separately), the batteries will need to be replaced. The faucet requires 6 AA non-rechargeable alkaline batteries. If this does not resolve the issue, we would be happy to provide troubleshooting assistance and instructions. Please contact our Consumer Services Center for technical and warranty assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST).