Hello Richard1982 and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are happy to have the opportunity to hear your opinion. We are sorry to hear that you feel that the Moen BH3824CH Genta 24-Inch Bathroom Towel Bar/Hanger in Chrome not having a “lock” position for the bar is lacking in the design and stability of the product. The included Mounting Template and Bracket has “oblong” openings to assist with stabilizing the bar in each mounting post. Your new Moen BH3824CH Genta 24-Inch Bathroom Towel Bar/Hanger in Chrome has been thoughtfully designed, manufactured under strict quality guidelines for reliable performance/excellent value and is backed by our lifetime limited warranty to the original product purchaser. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time