Hello Kate and thank you for the feedback you posted on the Home Depot website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to hear your opinion. The Moen Brantford 24 in. Towel Bar in Chrome comes with decorative posts and a bar that are both metallic. The Moen Brantford 24 in. Towel Bar in Chrome has been thoughtfully designed, manufactured under strict quality guidelines and is backed by our lifetime limited warranty to the original product purchaser. For installation, technical and warranty assistance, please call us at 1-800-289-6636. Our product specialists are currently available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.