Hi rich, we are very sorry to hear of your experience and would be happy to look into this for you. We will need your model and serial number, your name, address, phone number, your Review ID (rich), and the date of purchase emailed to Maytag_Reviews@Maytag.com . Please include Home Depot review in the subject line. Also, you will see posts on problems, We encourage consumers to post so we can reach out to them. But we did want to point out, we sell a vast number of washers, the majority do not have these problems. Please let us look into your specific concerns, we would be happy top speak with you!