Hello! I’m so sorry to hear about your experience with this product. We’d be glad to research this issue further for you! Please note: the digital images and product dimensions on our website are as accurate as possible, due to differences in computer monitors, some rug colors may vary slightly, lengths and widths may vary from the published dimensions, we do our best to provide you with an exact measurement, but please be advised that some variation exists, patterns may vary slightly according to shape and size selected. Wrinkles are a common issue in rugs and typically resolve on their own in time. To expedite the process, try reverse rolling the rug (backing facing outward) and securing tightly. Store the rolled rug in a warm, dry place (i.e. laundry room or sunroom) for 2-3 days. The heat will help the fibers in the rug to relax. Please email customer_care@mohawkind.com for assistance.