Thank you for taking the time to share your feedback. We are assuming that you purchased our product and were not satisfied. If that is the case, we’re sorry that we failed to meet your expectations. Our NovikStone products have been used for nearly a decade by customers across the country and around the world because of their ease of installation, durability, and performance. However, we understand our products may not meet the needs of everyone. We hope that you have found a product that works for you. If you’d like to share specific feedback, we would welcome the opportunity to discuss your experience directly. Feel free to call our customer service team at (888) 847-8057.