Hi Eric, Very sorry to see this review - there are many points you have stated that are truly not an issue with the product design but probably an outcome of your set-up. For example - most pop-up drain rods come with the same length and works for most standard sink setups. However in rare case when distance between the pop-up and the wall is not enough, it is normal to trim the rod to the desired length. The ribs in front of the magnet have nothing to do with magnetic coupling which is designed to be able to lift the stopper even with 10 lb of water. We stand behind this product and I would like you to know that it works and is an industry award winning design. Kindly contact us directly at sales@pfwaterworks.com with your contact info and advise preferred time to call. We will call you to understand the issues you faced and ensure that we address your concern and resolve it appropriately.....Best Regards.....PF WaterWorks