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Customer Reviews for POLYWOOD Grant Park White 7-Piece Plastic Rectangular Lawn Furniture Outdoor Dining Set

Internet #313595840

Model #PWS581-1-WH

Store SKU #1005475133

  • Elevate your outdoor dining experience
  • UV protectant and color continuously throughout the HDPE material
  • Marine-grade quality hardware

Customer Reviews

  • 4.4
    out of 44 reviews
  • 44% recommend this product
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Showing 1-30 of 44 reviews
Nice set. Very sturdy and easy to assemble
by
  • Verified Purchase
Still waiting for replacement chairs!
I purchased Polywood because it is made in the USA, however, their customer service is terrible. I have tried for weeks to get a response from the company (HD also reached out) and I haven't received a single response. My only option from Home Depot is to return the entire set (after we already assembled it). Very disappointing given the cost of the table and chairs.
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Response from POLYWOOD Brand ExpertJun 13, 2024
Thank you for taking the time to provide your feedback. We're sorry for the delay in communication and will investigate the reason Home Depot are citing a lack of response. We understand how disappointing it is to not receive product with defects, especially after investing a significant amount of money. It's unfortunate that your situation has caused unnecessary stress and inconvenience. POLYWOOD is committed to ensuring customers receive all the items they purchased, regardless of which retailer the furniture was ordered through. If you still haven't received the needed replacement parts, we encourage you to continue communicating with Home Depot, emphasizing the importance of a timely resolution. We value you as a customer of POLYWOOD products and want to make sure you're satisfied with your furniture. Thank you for sharing your experience! Thank you, Lana Poly-Wood
    • Recommended
    Beautiful outdoor dining set! Well made and sturdy. Assembly was great, with 2 people. Had a free shipping and delivery.
    by
    • Verified Purchase
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    • Verified Purchase
    Great dining set. Very sturdy and easy to assemble. Chairs were already put together. This is my second Polywood purchase from Home Depot and will certainly not be my last. The only thing that I noticed is that the chairs that come with the set are a little lower than you might be used to. Not a big deal for my application, but I would check chair height against others you might be used to. Look at the specs on the web page for exact measurements. You will be pleased!
    by
    • Verified Purchase
    Very easy to assemble. Sturdy, stylish, and affordable. Love!
    by
    • Verified Purchase
    Very heavy duty! Cleans off easily.
    by
    • Verified Purchase
    Nice, maintenance free patio table. We love it. Table is very heavy. Need at least two people to move. Would recommend.
    by
    • Verified Purchase
    This table is exactly what we have been looking for. It was also nice that the chairs come already assembled!
    by
    • Verified Purchase
    Looks great on my new deck. Table is easy ...
    Looks great on my new deck. Table is easy to assemble.
    by
    • Verified Purchase
    Table top has no screw holes
    the table came with now screw holes in it. HD said to pack it back up and bring it to the store to return, then re order it. Now we have to borrow a truck 2 more times. I am worried that the new set will come with other issues (like some reviews said of the chairs or the same issue with the table) and not sure we want to order a whole new set again without knowing it won’t have a defect. We were hoping they could just get us a replacement table top. I will update once the issue is resolved.
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    Response from POLYWOOD Brand ExpertJun 9, 2023
    Hi Sadly,
    Thank you for your feedback! We definitely want our customers to have a smooth and seamless experience. While we are aware that mistakes do happen, we use the feedback such as what you've brought to us in order to determine how and where mistakes are made. Please continue working with Home Depot if you are still experiencing these issues, as we would love to have this resolved for you as soon as possible.
    -Thank you, Michelle Poly-Wood
      by
      • Verified Purchase
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      • Verified Purchase
      Extremely easy to assemble,great addition to our patio...
      Extremely easy to assemble,great addition to our patio
      by
      • Verified Purchase
      It's not as big as other tables nor as tall...
      It's not as big as other tables nor as tall
      by
      • Verified Purchase
      Nice, comfy, fairly easy to assemble and heavy enough to...
      Nice, comfy, fairly easy to assemble and heavy enough to not blow away during crazy Midwestern thunderstorms.
      by
      • Verified Purchase
      The Polywood set is just what I wanted! Heavy duty and...
      The Polywood set is just what I wanted! Heavy duty and weather resistant! The chairs came assembled. The table was easily assembled by my son and I! I love it!
      by
      • Verified Purchase
      Like everything except the legs. Double trestle and it...
      Like everything except the legs. Double trestle and it doesn’t leave enough room for chairs to push in under table.
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      • Verified Purchase
      Poly wood is awesome. We’ve had a pair of Adirondack...
      Poly wood is awesome. We’ve had a pair of Adirondack chairs for 10 years and they are perfect. When it came time to replace our table set we didn’t look at anything else. We bought without trying the chairs, they are very comfortable and the leg room under the table is generous. Don’t wait, buy this set!
      by
      • Verified Purchase
      Great set! Was very easy to put together. right...
      Great set! Was very easy to put together. right white color, very sturdy. This dinning set will last 20 years.
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      Great Quality. Easy to Assemble. Would definitely recommend....
      Great Quality. Easy to Assemble. Would definitely recommend.
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      Love my table and chairs. They are heavy so...
      Love my table and chairs. They are heavy so dont have to worry about them on windy days blowing in the pool
      by
      • Verified Purchase
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        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
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          Great set! Solid enough to leave out in storm but...
          Great set! Solid enough to leave out in storm but not too heavy to move when desired. More comfortable than expected. Can fit 3 chairs at long side of the table! Not much assembly required. Arrived early despite backorder. Wish they sold an extra bench as a single, had to order from different maker. Still quite pleased with this set!
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          Love the feel and look. Looks like real wood. Very...
          Love the feel and look. Looks like real wood. Very sturdy. I hope it lasts a long time.
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          Very disappointed in patio set
          I read reviews but don’t write them. But in this case I have to write about my experience with this polywood set. I was so excited about this set because I live in a area that has frequent hail storms and extreme temperatures. I was willing to pay the high price and to wait for the two months to receive the items. First problem was the table was not sent with the chairs. Polywood and Home Depot made this right and I received the table about two weeks later. Both were a pleasure to work with in correcting this problem. After my first party in which the table and chairs were used, one of the side chairs broke. The screws came out from the seat. I called Home Depot and they contact Polywood. A chair was sent to me to replace the broken chair. Then a second side chair broke the same way. Then I noticed the slates in the seats in the chairs started to sagging. I was very disappointed with the quality of the chairs. The table was great. However I return the whole set to Home Depot store. The return went smoothly and I did get my money returned to me. Home Depot and Polywood were great to work with but the product was poor quality.
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          Response from POLYWOOD Brand ExpertAug 22, 2021
          Hi there,

          Thank you for sharing your experience and bringing this to our attention!

          We're so sorry that the dining set didn't meet your expectations and didn't perform as expected. We are happy to hear that you found both The Home Depot and POLYWOOD as responsive and easy to work with.

          We'll be sure to share your comment with our internal teams to improve our processes and our procedures.

          Thank you again!
          Candace Poly-Wood
            Showing 1-30 of 44 reviews

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            Seating Capacity

            Seats 6 People

            Seats 6 People

            Seats 6 People

            Seats 6 People

            Table Shape

            Rectangular

            Rectangular

            Rectangular

            Rectangular

            Tabletop Material

            Plastic

            Plastic

            Plastic

            Resin

            Patio Furniture Features

            Stationary, UV Protected, Water Resistant

            Fade Resistant, Rust Resistant, Weather Resistant

            Fade Resistant, Rust Resistant, Weather Resistant

            Stationary, UV Protected, Water Resistant

            Frame Material

            Plastic

            Plastic

            Plastic

            Plastic