Hi Fosol, thank you for taking time to review. We are sorry that you are not happy with our product. The panels are high impact, acrylic 4 mm panel, naturally immune to the harmful UV rays and the metal frames are durable, laser cut, powder coated, galvanized steel. Easy DIY assembly kit - includes installation hardware, no special tools required. All our products come with an Assembly manual which is easy to read and understand and we also have assembly video available in YouTube and the products comes with a warranty. Our Nancy door awning can hold up to 15.36 snow load (lb/ft²). For any further assistance, please contact us at https://canopia.com/contact-us