Hi Melissa, thank you for taking the time to reach out about your Neo Door Awning. We are sorry to hear you were unhappy with the material!
We are very sorry to hear that assembly instructions were unclear. We strive to make our product assembly process as quick and simple as possible while allowing for various levels of technical knowledge and expertise. We appreciate your feedback and will take note of your experience as we are always looking to improve!
If there is anything we can do, please don’t hesitate to give us a call at 877-627-8476 Monday through Friday 8-4:30 MST, or send us an email anytime at customer.service@palram.com.