Hello yeosmitesam, Thanks for bringing this to our attention and we're sorry to have learned about your experience with the vacuum. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Note that our RIDGID wet/dry vacuums have a full lifetime warranty against defects in workmanship and material. You may also file a warranty claim here: https://www.ridgid.com/us/en/wet-dry-vac-warranty. Thanks, RIDGID