Customer Reviews for RIDGID 2-1/2 in. Locking Wet Nozzle Accessory for RIDGID Wet/Dry Shop Vacuums

Hello Josh P,

Thank you for taking the time to share your feedback with us. We truly value the opinions of our customers and we're sorry to hear about the issue you encountered. Rest assured, this is not a typical experience and we're eager to resolve it for you.

To better understand the situation and provide you with a prompt solution, we kindly request that you reach out to our Customer Service team. We are available Monday to Friday, between 8:00 AM to 5:00 PM Central Time. You can contact us at 1-800-474-3443.

Alternatively, if you prefer to communicate via email, please send your concerns directly to info@ridgidvacs.com. Our team will be more than happy to assist you further.

We appreciate your patience and cooperation in resolving this matter promptly.

Thank you once again for bringing this issue to our attention. We look forward to rectifying it and restoring your trust in our brand.

Best regards,
RIDGID

Hello, Thanks for writing a review and we’re sorry to have learned your issues. We would like to know more about how the other wet nozzles broke and what part on the nozzle did it crack or break. Please call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you. Thanks, RIDGID

Hello Jimmy,

Thank you for taking the time to share your review with us. We genuinely appreciate your feedback, and we're sorry to hear about your disappointment.

To better understand the issue you encountered, we would like to know more about the specific application you are using our product for. This will help us provide you with more tailored assistance. Additionally, it would be helpful to know if you are using it for household or commercial purposes.

While our wet nozzles are made of high-quality materials, they are designed to withstand regular use and wear out naturally over time. However, we strive to ensure that our products meet your expectations in terms of durability and performance.

If you have any further questions or concerns, we encourage you to reach out to our dedicated Customer Service team at 1-800-474-3443. They are available Monday through Friday between 8:00 AM and 5:00 PM Central Time. Alternatively, feel free to send us an email at info@ridgidvacs.com, and we will respond promptly.

We value your satisfaction as a customer, and we are committed to resolving any issues you may have encountered. Thank you once again for bringing this matter to our attention.

Best regards,
RIDGID

Hello HomeDepotCustomer,

Thank you for taking the time to write a review. We apologize for any inconvenience caused by the issue you experienced with our wet nozzle. Rest assured, this is not a typical occurrence with this accessory.

To better understand the problem, we would appreciate it if you could provide us with more details regarding which part of the nozzle keeps breaking. Our dedicated Customer Service team is available to assist you further. You can reach them at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time.

Alternatively, if it's more convenient for you, please feel free to send us an email at info@ridgidvacs.com. It would be helpful if you could attach some pictures of the broken part as well. This will allow us to investigate the issue thoroughly and provide you with an appropriate solution. We also want to remind you that Home Depot has a hassle-free return policy. You have the option to return the wet nozzle to any Home Depot store near you, ensuring a smooth and convenient return process.

Once again, we apologize for any inconvenience caused and appreciate your cooperation in resolving this matter. We value your feedback and look forward to assisting you promptly.

Best regards,
RIDGID

Hello HomeDepotCustomer,

Thank you for writing a review and we’re sorry to learn your disappointment. While most customers are satisfied with the design of our wet nozzle, you may return the product to Home Depot store within 90 days of purchase in accordance with their return policy. We understand your feedback and suggestions and we are always looking for ways to improve our products, and a customer feedback is by far our most valuable source of improvement ideas. If you have additional questions you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.

Thanks,
RIDGID

Hello LJS, Thanks for writing a review and we’re sorry to have learned your issues. We do have different type of accessories on different size of accessories, those accessories may work with your current vacuum with use of reducer adapter. Or by changing the hose of the vacuum. You may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you on what options you have with your vacuum for accessories. Thanks, RIDGID