Hello Jimmy,
Thank you for taking the time to share your review with us. We genuinely appreciate your feedback, and we're sorry to hear about your disappointment.
To better understand the issue you encountered, we would like to know more about the specific application you are using our product for. This will help us provide you with more tailored assistance. Additionally, it would be helpful to know if you are using it for household or commercial purposes.
While our wet nozzles are made of high-quality materials, they are designed to withstand regular use and wear out naturally over time. However, we strive to ensure that our products meet your expectations in terms of durability and performance.
If you have any further questions or concerns, we encourage you to reach out to our dedicated Customer Service team at 1-800-474-3443. They are available Monday through Friday between 8:00 AM and 5:00 PM Central Time. Alternatively, feel free to send us an email at info@ridgidvacs.com, and we will respond promptly.
We value your satisfaction as a customer, and we are committed to resolving any issues you may have encountered. Thank you once again for bringing this matter to our attention.
Best regards,
RIDGID