Hello Angela,
Thanks for writing a review and we’re sorry to have learned your issues. We understand your feedback and we are always looking for ways to improve our products, and customer feedback is by far our most valuable source of improvement ideas. We will definitely review your comments.
If you have questions or concerns, you may call our Customer Service at 1-800-474-3443 from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.
Thanks,
RIDGID