Customer Reviews for RIDGID 16 Gallon 6.5 Peak HP NXT Shop Vac Wet Dry Vacuum with Cart, Fine Dust Filter, Locking Hose and Accessory Attachments

Hello Edszone,

Thank you for writing a review. This is not typical with our vacuums to malfunction prematurely. Our RIDGID® wet / dry vacs have a full lifetime warranty against manufacturing and material defects. We’re sorry to learn that you had to return the product. If you have other questions or concerns, please call our customer service at 1-800-474-3443. Note that our normal business hours are from Monday to Friday between 8:00 AM to 5:00 PM Central Time or send us an email at info@ridgidvacs.com and we'll be glad to assist you.

Thanks,
RIDGID

Hello LEONARD,

Firstly, thank you for taking the time to write a review. We value your feedback and we're sorry to hear about your disappointment.

To resolve this matter promptly, we recommend checking inside the drum for the hose and wheels. If they are indeed missing, please reach out to our dedicated Customer Service team at 1-800-474-3443. They are available Monday to Friday between 8:00 AM to 5:00 PM Central Time. Alternatively, you can also send us an email at info@ridgidvacs.com.

Our team is committed to providing top-notch assistance and will be more than happy to assist you in resolving this issue swiftly.

Thank you once again for bringing this matter to our attention. We appreciate your understanding and look forward to rectifying the situation promptly.

Best regards,
RIDGID