Hello, Rosita - We are disappointed to read about your unsatisfactory experience that resulted in a return! And we would have been happy to speak with you about this issue, so we could have tried to turn this around. But we're glad that you had no trouble with the return and appreciate you taking the time to leave us this review. And if you'd like to discuss further, then please feel free to email us anytime at Reviews@RYOBItools.com.