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Customer Reviews for RYOBI 12 in. 2,300 PSI Electric Pressure Washers Surface Cleaner

Internet #306343083

Model #RY31012

Store SKU #1003592218

  • Efficient 12 in cleaning path
  • Quick-Connect system offers easy attachment/detachment
  • Cleans up to 4X faster than a standard spray nozzle

Customer Reviews

  • 3.9
    out of 3,467 reviews
  • 64% recommend this product
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Showing 1-30 of 3,467 reviews
Destroyed My Dreams and Broke my Heart
I was so super excited to get the surface cleaner that you would not believe all the trouble I went through to get it. I only had the battery powered portable power washer which was already junk I bought it 6 months ago with hopes then I would use it like crazy I used it twice and pulled out the old generic one and dragging around my yard with the long cord and it was the biggest hassle but not as big as a hassle as the cordless battery powered power washer by Ryobi. So I wanted the surface cleaner so bad and it would not work with the portable one. In they last month, I just became a single mom of 4 small children, bought a new home and totalled my cars leaving us with no transportation, so I obviously didn't have the funds to just go out and buy a new power washer so I sold my portable one and took a huge loss on it since I had only used it a few times, I used that money along with more money that I did not have to to spend to start with especially on something that was going to put me in a worse situation with HOA than I already was. So, I buy the new power washer plus the surface cleaner and I get home so excited ready to use it turn it on for the first 5 minutes it seemed like it was working great attached the surface cleaner, and power wash everything so I'm not new to this and I know what I'm doing, and immediately the power washer went out. So I pulled out the old junky one that I've been holding onto for years and was able to connect the surface cleaner to it and it actually had more PSI then the new one I just bought. It did work and it allowed me to use it on the other brand but it was horrible, by the time it was done it was so bad that my pastor coming over to send people from the church over to fix it or paint my driveway. I have too much pride to let them do that I told him I would figure it out on my own and I'm still trying to figure out a solution. I have always loved Ryobi and they used to be very good I don't know what has happened recently but I wish I would have listened to the reviews and just went with a different brand, I would not be in this situation now. I was trying to clean the driveway and the sidewalks to meet the HOA guidelines so I didn't get to find I got the fine anyways and I'm being fine daily now, and I took money that I didn't have to spend on this product to try to save me from this situation and it just made it 10 times worse. At this point I literally don't know what to do, because of a Ryobi product I can't feed my kids. I never thought I would say that. I think I am done completely with Ryobi after being a loyal 20-year Ryobi customer. When I was married my husband would bring me Craftsman tools home or snap On tools and I refuse to use them and wanted my cheap Ryobi tools I love them. I stayed loyal to Ryobi for years and when I needed Ryobi they failed me and they failed me and not just a way or I'm just disappointed and can go get another product, staying loyal to this product is probably going to cause me to be homeless and lose my children.
by
Response from RYOBISep 13, 2024
Hello, Destroyed - We're sorry to read about your difficult experience! And we'd appreciate a chance to connect so we can look into a solution for you. If you would, please keep an eye on your inbox for an email from us at Reviews@RYOBItools.com. RYOBIOutdoorTools
    Works great on area rug
    Worked great on washing my area rug to get rid of dog urine smell. Did not damage the rug. Good for light cleaning of driveway with only 1800 psi power washer. Was able to cover a lot of more area much faster. Good for weekend home use only.
    by
      • Recommended
      1 found this review helpful
      Inexpensive surface cleaner that works great
      This surface washer made cleaning my 4yr old dirty stone patio a breeze. I used it with my 3000 psi Sun Joe pressure washer and it easily removed the stains and dirt but left the resin grout alone. The brush that runs around the edge is nice - I think it helped the cleaning process.
      by
        • Recommended
        1 found this review helpful
        Return it did not work
        by
        Response from RYOBIAug 15, 2024
        Hello, Eddie - We're disappointed to hear that your surface cleaner didn't work and was returned! Even though it has been returned, we'd like to connect and continue this conversation. If you would, please keep an eye on your inbox for an email from us at Reviews@RYOBItools.com. RYOBIOutdoorTools
        • Verified Purchase
        Buy It Now!!!
        This surface cleaner far exceeded my expectations. I haven’t pressure washed my driveway in 7 years and I was amazed at how clean it got. The amount of time saved by using this attachment is worth every penny. It has already paid for itself after the first use. So happy with this purchase.
        by
          • Recommended
          Was amazed
          Purchased last year but did not use until yesterday to clean my deck. It did an amazing job, worth the money. Can’t wait to use it on brick patio next. Regret not using it sooner. Only hope it continues to work as well as it did the first time.
          by
            • Recommended
            This thing is great !
            My older trex deck was filthy. I wouldn’t get it clean. This thing made a huge difference. I’ll need to go over the deck once more because of how awful it was but it looks amazing compared to what it did.
            by
              • Recommended
              Get a turbo Nozzle instead
              It works great for about 10 seconds then after it stops spinning and doesn’t work. I tried to use it but I ended up just switching to my turbo nozzle. Using the RY141802 - 1800 PSI 1.2 GPM Electric Pressure Washer it should be ok since it doesn’t go over the recommended PSI.
              by
              Response from RYOBIJun 19, 2024
              Hello, Brian - We're sorry to hear that your surface cleaner stopped working so quickly! Will you please be looking for an email from us at Reviews@RYOBItools.com? We would like to provide you with a satisfactory solution. RYOBIOutdoorTools
                • Recommended
                2 found this review helpful
                My neighbor introduced me to this great attachment and I subsequently went and purchased my own. It makes cleaning your driveway or deck an absolute pleasure and cut my cleaning time by 50%. This attachment is easy to use as it connects to your high pressure cleaner with Ryobi's one-click system. It is also easy to clean. I highly recommend this product.
                by
                • Verified Purchase
                2 found this review helpful
                Very disappointed. Stopped spinning 😞
                This is the second time using it. Once again it stops spinning. The nozzles are clean and the water sprays but does not spinning. When it does spin it is very slow. Full water pressure is on. The driveway was sprayed down prior to using the attachment. Spent two hours and only a quarter of the driveway is done. I wish there was as another option for the machine I purchased. Also Home Depot will not replace the part and was I was told to contact Ryobi. All my items have been registered.
                by
                Response from RYOBIMay 28, 2024
                Hello, Rcroy - We're sorry to see that your surface cleaner isn't working properly! If you would, please be looking for an email from us at Reviews@RYOBItools.com. We would be happy to provide you with a beneficial resolution. RYOBIOutdoorTools
                  • Recommended
                  1 found this review helpful
                  Makes job very easy. Work great. Highly recommend.
                  by
                  • Verified Purchase
                  1 found this review helpful
                  Worked great on filthy sidewalk
                  This was the cheapest pressure washer surface cleaner I saw instore. It worked great! My sidewalk is sparkling white now and it was a dirty gray before I used it with my Ryobi electric pressure washer.
                  by
                    • Recommended
                    1 found this review helpful
                    Not a quality product
                    [This review was collected as part of a promotion.] Bought 5/22 and have now used it 3 times. Yesterday it started spraying water out of the hinge. Not only does this get me wet, but it took the pressure away and effectively made it useless.
                    by
                    Response from RyobiApr 23, 2024
                    Hello, Anonymous - We're really sorry that you're having a frustrating experience with your surface cleaner! If you would, will you please be looking for an email from us at Reviews@RYOBItools.com? We look forward to speaking with you, so we can work on getting you back on track!
                      Ryobi 12" Surface Cleaner
                      Bought this Surface Cleaner after spending a couple of hours trying to clean 40 years of dirt,,grime and neglect off my driveway with only the wand and nozzles which it worked good but was very time consuming so I purchased the 12" Ryobi Surface Cleaner at Home Depot which made cleaning it SO much easier and faster and better I couldn't be happier I used my Bauer 2000 psi electric Pressure Washer to do this!
                      by
                        • Recommended
                        2 found this review helpful
                        Worked great the first hour - then, it would quit
                        [This review was collected as part of a promotion.] This worked great the first hour - then it stopped spinning. I cleaned out the heads and got it to work for another 45 minutes, then it would quit spinning. No amount of youtube videos and forums would help. I recommend taking the money you would use and go out and have a decent lunch, or spend 30 extra dollars and get a better one. This one is not worth the hassle.
                        by
                        Response from RyobiOct 23, 2023
                        Hello, Paulmer - We are disappointed to read about the frustration you've had with your surface cleaner! And we'd be happy to try and turn this around for you. Will you please email us at Reviews@RYOBItools.com?
                          Worked great for about an hour
                          I bought this at HD & it worked for about an hour, then it quit spinning. I went to youtube where there are literally hundreds of solutions to fixing this problem. They all kind of work, but not really. This unit is cheaply built and is not designed very well. Spend the extra money & get a quality product. If you are in the Ocala, FL area, you can have mine for FREE! Please pick up before Satrday Oct 21, 2023 since I will be taking it to the recycling station.
                          by
                          Response from RYOBIOct 23, 2023
                          Hello, Paulmer - We are sorry to hear that your surface cleaner stopped working after only an hour! Would you mind sending us an email at Reviews@RYOBItools.com? Let's connect so we can provide you with a satisfactory solution! RYOBIOutdoorTools
                            1 found this review helpful
                            Time saver
                            I pressure wash my driveway and sidewalks about once a year. Have used several different pressure washers, both gas and electric and as of right now I do prefer the electric if for no other reason I don’t wake up my neighbors when I do this early on a Saturday morning. Even with the concreate surface spray nossle it takes a while, is messy and often leaves streaks. Adding this unit to my current eletric power washer was easy as attaching any other head and was easy to operated. I did my driveway and sidewalks in less thhan half the time it normally takes, did a better job of cleaning and No streaks! Even the mess was much less, still need to wear old shoes to do this work.
                            by
                            • Recommended
                            Major Disappointment - Don't Waste Your Money
                            Stopped working after one or two uses, now it won't spin. Don't waste your money on this, as it doesn't last long enough to be useful.
                            by
                            Response from RyobiSep 28, 2023
                            Hello, My_honestreview - We're disappointed to learn that your surface cleaner has stopped working! If you would, will you please email us at Reviews@RYOBItools.com? Let's connect so we can get you back on track!
                              Leaking!
                              [This review was collected as part of a promotion.] Worked great but rubber o rings and Teflon rings broke and now it leaks majorly!
                              by
                                • Recommended
                                Busted o-ring on 2nd use
                                [This review was collected as part of a promotion.] Worked great the first time. 2 weeks later it’s not spinning and water is spraying out the top. Fished part of an o-ring out of one of the spin nozzles.
                                by
                                Response from RyobiSep 5, 2023
                                Hello, Johnnonickname - We're sorry to read that your surface cleaner started leaking on its third use! If you would, please reach out to us at Reviews@RYOBItools.com. We would be happy to provide you with a solution!
                                  It does the job - but here's a tip
                                  I purchased this at my local store to clean my concrete walkway. I noticed that sometimes it was leaving ring patterns on the concrete, as if the spray arms were not spinning at full speed. I turns out water was accumulating under the cleaner because there was no outlet for all that water to go and that bogged down the arms. I had to tilt the cleaner slightly to finish the rest of the walkway. I notched out areas around the skirt brush to allow water to egress during use. Works like a charm now!
                                  by
                                    • Recommended
                                    8 found this review helpful
                                    Quit working on the 2nd use!
                                    It was working on the first use but failed on the 2nd. It left streaks of a circle on the driveway. I cleaned it as instructed in the manual, but still no better. Since it passed the 90-day warranty period, Ryobi doesn’t want to do anything to help. Such a waste of money. Poor quality product. I would not recommend it!!
                                    by
                                    Response from RYOBIAug 10, 2023
                                    Hello, Jjiang - We are very sorry to hear about your disappointing experience! If you would, please keep an eye on your inbox for an email from us at Reviews@RYOBItools.com. Let's connect so we can get you back on track! RYOBIOutdoorTools
                                      3 found this review helpful
                                      Amazing but short lived 15 min
                                      [This review was collected as part of a promotion.] Bought this used it for half my driveway and broke mid way. But the clean it did was amazing bought another and the ama what to go through 2 done I order to finish the job.
                                      by
                                        Beware - poor quality product
                                        Bought one that failed after one use. RYOBI sent a replacement, and 5 minutes into the first use it started spraying water out the top. Since it was a replacement, RYOBI wouldn’t replace it. I’ll be replacing this junk with another brand. Save yourself a bunch of headaches and buy a different brand!
                                        by
                                        Response from RYOBIJul 28, 2023
                                        Hello, Homeowner - We are very sorry to read about the frustration you've had with two of your surface cleaners! And we'd like to connect so we can try to turn this around. Will you please be looking for an email from us at Reviews@RYOBItools.com? RYOBIOutdoorTools
                                          3 found this review helpful
                                          Could be Great... if it worked !
                                          [This review was collected as part of a promotion.] I purchased this surface cleaner this Spring to clean my pool deck and driveway. Initially it worked great and would clean the concrete surface with two passes and then another pass 90 degrees. It would sometimes fail to start rotating or rotate at a very slow rate giving a single line. To get a fully clean surface it started taking more passes and more stop and starts to get the wand rotating again. I almost finished the driveway and the steam started leaking inside by the hinge. If the rotation would stay consistent and the steam was made of a harder platic or even out of metal this would be an excellent surface cleaner. I cannot recommend it to someone that doesn't have the patience that I have to do the job correctly.
                                          by
                                            • Recommended
                                            Design flaw
                                            I bought one of these a few days and used it for a couple of hours yesterday. Thought it was the greatest thing since sliced bread. I tried to use it today and I found the rotating head was working erratically, sticking. I took it apart, and I found a plastic washer at the top of the head. The washer was deformed. It apparently cannot tolerate the friction of the spinning head. I replaced it with stainless steel washer with an identical opening. It seems to be working like a charm. Be careful when you are reassembling the head to the unit. It needs to be pretty precise. It can’t have any play but it can’t be snug either.
                                            by
                                              • Recommended
                                              7 found this review helpful
                                              Doesn't seem to fit ryobi
                                              It was advertised that this fit my pressure washer but doesn't. Even bought the attachment to extend the length but even that doesn't fit. Its almost like it needs an adapter. Yet another thing you have to buy from ryobi. Was unable to find an addapter. So doesn't come with other attachments, no spare parts.... this screams scam. Will be returning soon.
                                              by
                                              Response from RYOBIJul 14, 2023
                                              Hello, Mustangminardi - We are sorry to see that this surface cleaner hasn't worked with your pressure washer! And we'd like to learn more so we can look into a solution for you. If you would, will you please be looking for an email from us at Reviews@RYOBItools.com? RYOBIOutdoorTools
                                                1 found this review helpful
                                                Well worth it!!
                                                Bought one from the store to clean our concrete stamped patio. Cleaning was very easy and got the job done in no time.
                                                by
                                                  • Recommended
                                                  Works great with my Sun Joe
                                                  I have a Sun Joe SPX3000 electric pressure washer. This surface cleaner works great and has saved me a ton of time vs doing it with just a regular nozzle. Lets see how long it lasts me, even if it only lasts a couple seasons, for the price it is still worth it.
                                                  by
                                                    • Recommended
                                                    Another poor performance product
                                                    5 minutes of use and it started getting the dreaded squiggly lines. There were no blockages in the pressure washer or the attachment. I’m using a green works 1700psi 1.2gpm electric pressure washer. I took apart the attachment and realized the lube that was used on the spinner arm was the issue. I removed it and applied bicycle chain lube and 2 hours later I finished my walkway and 3 car driveway. I’m still going to leave a 1 star review because I should not have to fix a brand new tool.
                                                    by
                                                    Response from RYOBIMay 31, 2023
                                                    Hello, Fernando - We're disappointed to read about your unsatisfactory experience! If you would, please be looking for an email from us at Reviews@RYOBItools.com. Let's connect so we can try to turn this around! RYOBIOutdoorTools
                                                      5 found this review helpful
                                                      Showing 1-30 of 3,467 reviews

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