Customer Reviews for Ramsond Packaged Terminal Air Conditioning 15,000 BTU (1.25 Ton) + 5 kW Electrical Heater

I have worked for the Home Depot from 1998 to 2010. Most HD workers do not know of these units. It is a kind of niche market ruled by Ramsond and LG. When looking for one of these units you should be aware of the types of refrigerants used. Since federally r-12 is being pushed to be removed from the market. It is costly now to repair due to the price of r-12. With that being said I purchased this Ramsond R-12 15k British Thermal Unit Personal Terminal Air Conditioner Unit(PTAC UNIT). I purchased it four years ago and its functionality is still perfect. I don't usually review anything unless I have had it for some time. I installed the unit according to manufacturers requirements and local electrical code. I own a 1300 sq ft ranch home in Brunswick NY. This unit can keep my home heated in the winter and cooled in the summer with no sweat. I purposely heated with this unit to the end of November. My electrical costs nearly doubled to 300 /$ monthly. Not bad at all in comparison to oil heating at about 300 a month alone. The summer months were not as bad at around 155-220$ per month at the worst in August. All in all it is easy to install, extremely efficient and endures the test of time. Im glad I purchased this unit over a whole house system. I saved over 6500$ in comparison from the get go! I highly recommend this unit for basement renovation and if the first floor is open enough as mine is being a ranch setup. Well worth the cost of 1k$.

This was easy to install, taking about 45 minutes. Works & cools great during our humid monsoon season. I would purchase another & recommend as well.

Rating provided by a verified purchaser

Works great and is efficient for my cabin.

Rating provided by a verified purchaser

The Ramsond PTAC works as advertised and was easily installed as a DIY project. The supplied installation information is somewhat limited, I was directed to go online and that wasn’t much better.

Arrived promptly and was pleased with the end results once constructed.

Remote does not work unless very close to unit. otherwise works well. A little louder than expected for a new unit.

Rating provided by a verified purchaser

Useless instructions not written by an English speaking person. Outside grille did not fit, must have been the wrong one, had to drill it and screw it on. Controls cover is floppy and loose. Doesn’t open and close smoothly. Other reviewers said this was a good brand but I’m very disappointed. Too much money to spend for poor quality. They are all about the same price, I suggest to pick a different brand. Heats and cools fine so far

Rating provided by a verified purchaser

I purchased Ramsond AC with electrical heater for my enclosed patio and it works great, today the tempter is 105 degrees and the patio is cool Ramsond works.great.

Product is good but it takes extra minutes to cool the rest of the rooms. Shipping took an extra month then it was scheduled to arrive. When I called it was because they had paperwork issues. The shipping carrier was supposed to call me for an update on delivery date, but they never called me.

Rating provided by a verified purchaser

Works great, easy to install and quiet.

The unit is fine, it heats and cools. Getting the unit ordered and in my possession from Home Depot was a nightmare.

The a/c works fine so far.

The Ramsond PTac A/C cooled our condo very well and was very quiet for the first 3 days of use in Ft. Lauderdale. Then this Ramsond got noisy, it was not running at 60 dB. I talked with there technical support 3 times and we could not make this A/C run quiet. I’m going to return it tomorrow.

The remote control came right on time.thank a lot. Minnie Brewer

This was easy to install and has energy efficient compared to baseboard heat and propane.

IT WAS VERY EASY TO INSTALL, IT WORKS VERY WELL, THANK YOU

Easy install. Works fine.

Have only used the ac unit so far. Installation was easy and was a replacement for an older unit. The initial setup and used was straightforward

I had no problems with installation, this replaced a 25 year old different brand that was the same size. This cools great and it's a lot quieter than our previous PTAC

We have already bought three of these Ramsond packages and love them. We have tried in vain to purchases more but Home Depot will not let us. What is up?

Rating provided by a verified purchaser

Rating provided by a verified purchaser

The AC does not cool the area and it produces a very high amount of humidity. Need to call AC man and it's only been installed for about a month.

i just bought this unit and so far i love it! it does a great job cooling my place havnt had a chance to use the heater yet but the air works good and would recommend it to you