Customer Reviews for Ring Solar Panel for Spotlight Cam Battery and Stick Up Cam, White

Hello HomeDepotCustomer, 

Ring strives to include everything needed for proper installation of our devices in the box. This ensures your experience is seamless and simple. Rest assured, we are here to help you resolve the missing part issue you mentioned in your review.

It sounds like you may need to purchase a spare parts kit in order to complete the physical installation process. Here is a helpful article, with product links, that will walk you through determining which kit is best for your Ring device: https://support.ring.com/hc/en-us/articles/360057317451-How-to-Find-Out-What-Ring-Doorbell-or-Security-Camera-You-Have-and-Get-the-Right-Accessories-. 

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. 

Thank you, 
Alexis with Ring

Hello laurag610, We value the experience you have with Ring, and want to ensure the Ring Solar Panel is meeting the standards it's intended to provide. It is essential to have peace of mind when it comes to your home security, and the battery life in your Ring camera plays a big role in that. Ring cameras are designed to be a DIY home security solution that can be trusted to provide you with lasting coverage. The Ring Solar Panel is a great addition to prolong the time between manual recharges of the battery. Ensuring the camera is set up properly within the Ring app and the solar panel is receiving enough sunlight is our top priority. While, the battery in your Ring Stick Up Cam can go months between recharges with normal use. This is dependent on a number of factors in your home's environment such as the local weather, signal strength, and the number of activities captured. The more events captured by your Ring camera, the more your battery is used to power the live 1080p HD video stream to your device. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change motion frequency to Regularly or Periodically. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Alexis with Ring