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Customer Reviews for Royal Gourmet 24 in. BBQ Charcoal Grill in Black with 2-Side Table

Internet #303685404

Model #CD1824A

Store SKU #1002844034

  • 393.3 sq. in. for cooking grates
  • Easy-lift charcoal pan adjustment system for heat control
  • Front door with cool-touch handle

Customer Reviews

  • 4.2
    out of 482 reviews
  • 74% recommend this product
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Showing 1-30 of 482 reviews
Royal Garbage. First use paint obviously cheap or metal is. 1/2 bag of charcoal. Unhappy Labor Da...
Royal Garbage. First use paint obviously cheap or metal is. 1/2 bag of charcoal. Unhappy Labor Day grilling.
by
Response from Royal Gourmet CorpSep 24, 2020
Dear valued customer,we sincerely apologize for any inconvenience this may caused! We are willing to help you solving the problem. In order to better help you, would you please send the order info to service@royalgourmetusa.com? We will contact you ASAP once we received your email. If you have any other question, please feel free to contact us. Thank you for your kindly understanding.
  • Verified Purchase
2 found this review helpful
The grill was easy to assemble, I did need a second person to do some parts of the grill, basical...
The grill was easy to assemble, I did need a second person to do some parts of the grill, basically holding in place while I screwed in a screw. The instructions could have been better, I had to guess and luckily I’m good at assembling stuff!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Love this grill!!!...
Love this grill!!!
by
  • Verified Purchase
1 found this review helpful
Time consuming to put together about 2hrs....
Time consuming to put together about 2hrs.
by
  • Verified Purchase
1 found this review helpful
I bought one & love it. We had a cookout...
I bought one & love it. We had a cookout & my youngest son did all the cooking on it & fell in love with it. So I ended up buying him one for Father's Day. He absolutely loves it. He's getting so much use out of it. I'd highly recommend it to others.
by
  • Verified Purchase
1 found this review helpful
My son was the first to use it as he is the grill master! Now he wants one...
My son was the first to use it as he is the grill master! Now he wants one...
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Really nice looking and functional grill! I put it together myself, and it was a snap, as long as...
Really nice looking and functional grill! I put it together myself, and it was a snap, as long as I followed directions! Easy to use and great tasting food! Great buy for the price!!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Got this for my husband for Fathers Day and he LOVES it. Took him about a hour and a half to put ...
Got this for my husband for Fathers Day and he LOVES it. Took him about a hour and a half to put it together. It’s perfect for our family of four! For the price you can’t beat it
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Great product. Easy to clean.
Great product. Easy to clean.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
Very thin steel metal sheet . I hope will last a list a year After assembly the top cover doesn...
Very thin steel metal sheet . I hope will last a list a year After assembly the top cover doesn't close properly .
by
  • Verified Purchase
7 found this review helpful
Purchased in mid April, wasnt bad to put together, have used it a few times, and very happy so fa...
Purchased in mid April, wasnt bad to put together, have used it a few times, and very happy so far with it. For the money. Im not sure you can go wrong.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
My son and I put it together. It took a couple of tries to get everything correct. The instruct...
My son and I put it together. It took a couple of tries to get everything correct. The instructions were not the best. I have put a lot things together so just took time. I would say about 3 hours start to finish. Make sure the grill box is up side down when starting with the legs. That was my fist mistake so legs were the wrong direction. Just a little bit to change that around after we looked at the bottle opener and found it would not be on the correct side. There is no handle to move the unit to different locations. I tried to left with right tray but the bolt pulled through the metal. I added a fender washer to the bolt under the tray and now can move it easier. After just 2 grillings the charcoal tray was warped. If you use good charcoal then it does a great job cooking the meat with a small amount of charcoal. The top rack was great for poppers and did not burn them but cooked evenly. The buns heated very nice on the top rack as well. Metal not has heavy as would like. I think I will be able to use it 2 or 3 years before replacing it. The grill plates are very nice as well. So might have given 5 stars if the instructions were better and if it had a handle to move with. I am please with it and much better than the small square grills that I have used in the past. The charcoal height adjustment is also a nice feature. If possible would give 4 1/2 stars great grill just a couple of things that could be improved. The handle added, and the charcoal tray to be made of heavier steel. Washers would add strength to bolts on the thin metal as well. Good grill
by
  • Verified Purchase
  • Recommended
1 found this review helpful
We have used this at least once a day since we got it over a week ago. Perfect for us with room ...
We have used this at least once a day since we got it over a week ago. Perfect for us with room for food for guests. I took off 1 star because the ack for buns etc doesn't fold up when you close the top and squishes your food. I had to remove it and will probably never put it back. Too bad, it was a great idea. If I am oing something wrong and the rack CAN be left on ,let me know and I will change to 5 stars
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The Grill great but the assembly sucked
The Grill great but the assembly sucked
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Overall the grill is very good. The mechanism for raising and lowering the coals works very well....
Overall the grill is very good. The mechanism for raising and lowering the coals works very well. The bottle opener is a huge plus for any person who enjoys drinking an adult beverage or two while grilling. I really like that you can open the front to add more charcoal and/or tend to the coals. I've always dreamed of being able to do that. My biggest concern with the grill is that the shelves are pretty flimsy. Since only one side of the grill has wheels, you need to lift the opposite side to move it around. The logical thing to grab onto to lift the side without the wheels is the shelf, but it bends up so badly I feel like I'm going to damage it. I'm a pretty crafty guy and I'll probably figure out a way to reinforce it, or add a new handle for moving it around, but most people aren't comfortable with doing that, nor would they expect to have to. Overall, a very good grill for the price.
by
  • Verified Purchase
  • Recommended
3 found this review helpful
I purchased this grill a few weeks back, it's very nice looking with a lot of grilling space, I t...
I purchased this grill a few weeks back, it's very nice looking with a lot of grilling space, I think for the price I think it's pretty decent! I love having 2 side trays, but would have liked it more if they folded down for easier storage. I also like having a thermometer on the lid and charcoal lifting mechanism is very easy to move. I also want to mention that they have great customer service, as I did have one problem and that was that lid wasn't level/straight but when I called customer service they gave me no issue and sent another lid and now it's all together and ready to go! I can't wait to use it. Thank You Royal Gourmet! Mkmagic
by
    • Recommended
    2 found this review helpful
    Beautiful
    Beautiful
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    Great charcoal grill! You’ll love it!
    Assembly was a little time consuming. Having someone to hold parts together would be a plus. I did it by myself in 2 hours and I put things together all the time. Just a tip, tighten all bolts more than hand tighten but DO NOT over tighten or the metal will buckle. The feature of adjusting the level of the coals and how easy it is to remove the used coals is amazing. It grills the food perfect. Nice and even. Easy to clean up afterwards. The side vents and the vent on the chimney let’s you control the temperature to your desire. It is very well built and sturdy once it’s assembled. I have no complaints. Happy grilling!
    by
      • Recommended
      1 found this review helpful
      Bought it two weeks ago and it hasn't cooled down... Pretty much every dinner since receiving the...
      Bought it two weeks ago and it hasn't cooled down... Pretty much every dinner since receiving the grill has been prepared on it, and with excellent results! The best part is the very easy 'temperature control' that allows for perfect 'doneness' of whatever you're grilling. I have noticed that some complains about the assembly of the grill. It was not super-easy but no worse than any other DIY pieces I've assembled. Took about 30 minutes and well worth it!
      by
      • Verified Purchase
      • Recommended
      2 found this review helpful
      The grill arrived before estimated time and in a very well protected package that will avoid dama...
      The grill arrived before estimated time and in a very well protected package that will avoid damage to the edges of the box and then to the grill itself. Manual and instructions guides is just fine to explain the assembly procedure. The reason why this product get only 4 stars is because by the end of the assembly when I was about to install the lid, I noticed that the lid didn’t come with the holes Pre- drill for the hinges, handle and thermostat on top. Nothing that a tape measure, marker and a drill can’t fix but something really irritating to a person that don’t have tools and is not willing to do some dyi in order to complete the assembly of the product. If you weight on a balance doing this or try to return this item to exchange for another one finished and ready to install, it probably save you headaches and waste time since this item wasn’t available in store. This is something that still unacceptable for some people since you’re expecting a finished and ready to install product. Maybe something that Royal Gourmet need to improve on the production line before they pack their products for distribution.
      by
        11 found this review helpful
        Ehhhh
        I bought on 8-1-20. Just took it to the curb today, 03-02-23. it was okay. I believe I paid $109 for it. In garage most of the time. Really went downhill in last few my months. Good starter,large cooking area, charcoal grill.
        by
        Response from Royal Gourmet CorpMar 6, 2023
        Dear valued customer,
        We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
          • Recommended
          Worth every dime.
          Best grill ive had yet. This is my second one. The first one i didnt cover up and rusted. So i purchased a new one. Good quality that lasted over 3 years.
          by
          Response from Royal Gourmet CorpNov 17, 2022
          Dear valued customer,
          We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
          • Verified Purchase
          Grill barely lasted a year
          Brought this grill a little over a year ago. We grill maybe 1-2 time a week in the summer, less in the winter. The charcoal "shelf" has already burned out and cannot get a replacement. Never had to replace a grill this fast.
          by
          Response from Royal Gourmet CorpMay 20, 2022
          Dear valued customer,
          We are sorry that our product are not so satisfactory regarding the issue you mentioned. We appreciate your comment, that are precious for us to improve our product. If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from Royal Gourmet CorpNov 8, 2021
            Dear valued customer,
            We are glad to see that you feel satisfied with our product.If you have any other questions or suggestions, please feel free to contact customer service at service@royalgourmetusa.com. Thanks for shopping with Royal Gourmet.
              terrible grill
              Rack on top broke first use. Tray for coal is leaning. Hav not wven had 6 months! Husband said it was a pain to assemble. Took hours. Looks like good grill but is not
              by
              Response from Royal Gourmet CorpJul 15, 2021
              Dear valued customer,
              We sincerely apologize for any inconvenience this caused! Please be assured that we will assist in resolving this issue. Would you please send us some photos of the damage/markings along with order information to our customer service at service@royalgourmetusa.com? So we can offer a solution to your satisfaction. We hope to resolve this for you as soon as possible and again, apologize for the inconvenience.
              Thank you for your time and patience.
                • Recommended
                Missing Parts Poor After Sales support
                Part number 16, the charcoal pan brace was incomplete, unusable. You would think quality assurance would identify a key component that is incomplete before shipping it. Also, they do not sell parts for their grills, so if your grill breaks after the 1 year warranty is up, that's it. You will have to toss it.
                by
                Response from Royal Gourmet CorpJul 2, 2021
                Dear valued customer,
                We sincerely apologize for any inconvenience this may caused!Would you please offer us your order number, model number and contact information so that we can contact you and offer help.
                  Rating provided by a verified purchaser...
                  Rating provided by a verified purchaser
                  by
                  • Verified Purchase
                  The grill was easy to assemble and easy to clean....
                  The grill was easy to assemble and easy to clean.
                  by
                  • Verified Purchase
                  Great grill for a great price. Takes about an hour...
                  Great grill for a great price. Takes about an hour to put together but very well worth it. They also give plenty of spare parts in case you drop something.
                  by
                  • Verified Purchase
                  BBQ grill is great. Recommend Purchasing. Only issue is that...
                  BBQ grill is great. Recommend Purchasing. Only issue is that shipping takes years to get to you! This was first online order from Homedepot and it seemed as Homedepot had no idea where my package was. Be sure to stay on top of your shipping just incase you are stuck on the same boat i was.
                  by
                  • Verified Purchase
                  Showing 1-30 of 482 reviews

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