We appreciate you taking the time to review the Rubbermaid Microfiber Twist Mop. We apologize that the product has not met your expectations. We have a highly dedicated team of Consumer Service Specialists readily available to assist with your product needs. For assistance and warranty information, please contact Rubbermaid Commercial Products at 800-347-9800, 8:00 am to 5:00 pm EST, Monday through Friday.