Customer Reviews for STERLING Accord 36 in. x 60 in. x 56.75 in. 3-Piece Direct-to-Stud Complete Tub Wall Set with Backers in White

The instructions were excellent the parts fit together very well And the finish and overall construction were excellent.

It installed well and provides all of the expected features and more.

"Home Depot Marrero LA online order was a disaster. Product was partially lost, and customer service was terrible. Despite numerous attempts to resolve the issue, it took weeks of frustration and countless hours to get a satisfactory outcome. Avoid Home Depot Marrero for online purchases. The experience was so negative that I would not recommend shopping there again.

I love the Sterling Accord system now that I FINALLY got one that wasn’t shipped broken. One was shipped to my home and had a 5” crack in the back wall. It was an ordeal for me to return it to Home Depot where I ordered it from. Sterling cancelled the order twice without notification to HD. The 2nd shipment came to HD in a box that was severely damaged, as was surround wall. HD could nit guarantee delivery for 2 months. They found the product in stock at Ferguson Plumbing. The first order arrived broken. After 2 months of rescheduling a contractor, it’s installed. FIVE times ordered, FOUR times shipped to get one set not broken.

Worthless, came in three times and all 3 times it was damaged. Don't waste your money on this!!

Original shower had a crack in it they did replace it with anew one witch had 2 cracks in it was told They said could not get another one. Installed with 2 cracks in not leaking at this time.

Good quality. Easy install

Picked up at store with cracks in different spots

I love this shower. It is the best one I have ever had.

My customer was very happy!!

Although this was not the exact unit we had chosen we were able to make it work. And now that it is in we are very happy. Our side walls needed shimming due to problems with walls. Otherwise installation was easy. So nice to just walk into and shower.

Was as expected.

Went together easy but it had one small chip on the finish

This is a beautiful, well designed unit but the packaging isn’t adequate for something this heavy. I took the first one back - 70 mile round trip and 1 week delay - a corner was broken off the back panel. The second one had a crack on the top of the back panel - installed it anyway.

We are very happy with our new shower

This was okay. Parts did not fit perfectly but I made it work and it looks okay. Watch out for corners as they are easily cracked.

The unit showed was cracked. we repaired in field. apparently the staff moving was not aware that the material is somewhat fragile. The box was not marked fragile. I would recommend that it be marked so. it cost me 100.00 to field repair. I am not asking for any refunds just answering you

the final product I received (after 4 re-order attempts) to get an "UNDAMAGED" product was a welcomed surprise. I was EXTREMELY disappointed in having to re-order the product so many times due to product being damaged. The product boxes weren't damaged on the outside, but the product was. The initial product was ordered in May and I received the final product (after 4 re-orders) in mid-August. Needless to say, this experience has given me plenty of cause for concern about ordering more on-line specialty products from Home Depot. The jury is still out on this. This was a very frustrating event/purchase for my wife and me!!

I ordered this shower unit twice and both times it came in to the store broken, I gave up....

nice looking shower.The only thing I can say is the shower unit corners out side need to be thicker my cracked and broke off,I epoxy them on..

i havent installed shower yet but looking it over it is a very nice quality it arrived in excellent condition. now the bad i ordered the shower in november of 2017 i did not receive it until april of 2018.

Had to return item due to damage to rear portion of surround. Home Depot people were really great, trucking not so much.

It is hard to rate because we are still waiting for a back wall that is not cracked. We have had three that were cracked. We are waiting for another replacement.

It looks really nice and I would have loved the product IF IT IS 77" IN HEIGHT AS DESCRIBED! The description is misleading! Height of product is only around 56". After you install the wall on top of an existing tub, then overall height (tub + wall) becomes 77". So buyers, beware. Home Depot customer service is great, though! They gave me $30 new purchase credit for all the trouble I went through.