The molding around the door isn't flat. So areas are...
The molding around the door isn't flat. So areas are lifting and noticeable. Crack between the door doors let's water out. After every shower there is water on the floor.
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Response from Sterling Product ExpertOct 27, 2020
Hello Allen, my name is Kassi with Sterling. I am sorry to hear that your shower door is leaking. Depending on the location of the leaking, here are our recommendations. If the leaking is happening between the shower doors, the door size should be checked. If the door is too small for the opening of your shower, it would create a smaller overlap. When using the shower, the showerhead should be pointed away from the glass panel. The inside panel should be closest to the showerhead when running. If the leaking is occurring under the door panels, we suggest lowering the panels to reduce the gap between the panel and shower ledge. If the leaking is occurring under the threshold we suggest checking the shower ledge to see if there are curved corners between the wall and bottom ledge. If so, the wall jambs should be trimmed and filed to match the curvature on the shower ledge. Lastly, the threshold should be sealed with 100% silicone. We suggest removing the silicone and reapplying it along the front surface of the threshold and along where the wall jamb and shower ledge meet. Let it cure per the silicone manufacturer's recommendation. If you have any questions or need further assistance please contact our Customer Service team at Kohler.CustServ@Kohler.com. We're here to help! -Kassi D., Sterling Customer Service
Verified Purchase
Oct 23, 2020
The doors did not overlap in the middle, the opening...
The doors did not overlap in the middle, the opening was 42.5" but door only measured 41.5". I am returning this item. Unfortunately for me I paid someone to install it and I can't get that money back. Very disappointed with this item.
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Verified Purchase
1 found this review helpful
Oct 23, 2020
Way too small in height.
Disappointed that there is such a...
Way too small in height.
Disappointed that there is such a small choice for this width. But quality okay
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Verified Purchase
Oct 8, 2020
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Verified Purchase
Oct 8, 2020
easy to install foolproof instructions good illustrations piece...
easy to install foolproof instructions good illustrations piece of cake!!!
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Verified Purchase
Oct 7, 2020
Beautiful door. Only issue was sides of frame are not wide enough to support door properly, def...
Beautiful door. Only issue was sides of frame are not wide enough to support door properly, definitely n.Tteeds to be wider. To compensate we used old on sides and new frame for the rest. They look good and are more secure. Since the door was a little.pricey,would recommend you ck it out.Think you will agree.
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Verified Purchase
Recommended
Sep 10, 2020
Simple to install. Returned my shower to near new condition.. near exact match form/fit/function...
Simple to install. Returned my shower to near new condition.. near exact match form/fit/function to original 17 yr old door. Very happy.
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Verified Purchase
Recommended
Sep 9, 2020
Very satisfied with the final installed product. It took several hours to install, but the door w...
Very satisfied with the final installed product. It took several hours to install, but the door works just as expected. I used a chop saw with metal cutting blade and it really made cutting the aluminum frame a breeze. Just measure twice and cut once. This is a fairly inexpensive product so it is not as sturdy as the high end doors costing X2/X3 as much but, the doors slide smoothly and are quiet. I spent a little extra time perfecting the door alignment, per the instructions, so they are watertight and open/close with just a touch.
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Verified Purchase
Recommended
Sep 8, 2020
I had miss parts, call sterling customer service, they send...
I had miss parts, call sterling customer service, they send me wrong part. Don’t know what to do now.
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Response from Sterling Product ExpertSep 9, 2020
Hi Bianca, this is Sarah with Sterling Plumbing. I'm very sorry to hear your Sterling Deluxe framed showerdoor arrived missing parts and that the wrong parts were sent. This is nothing you should expect. Please email us directly at KohlerCustServ@kohler.com. We are happy to help straighten this out. It is important to us that you are able to use and enjoy your Sterling shower! -Sarah S. Sterling Customer Service
Verified Purchase
Sep 1, 2020
I’m glad I own a tool & die I made...
I’m glad I own a tool & die I made it work but the average person would have a hard time but it looks good
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Response from Sterling Product ExpertSep 2, 2020
Hi Boone, this is Sarah with Sterling Plumbing. I'm sorry to read you had trouble installing your Deluxe showerdoor and that you needed to alter the product to make it work. We would like to connect with you to learn more about your experience and find a way to help! Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. Your delight is our top priority. –Sarah S. Sterling Customer Service
Verified Purchase
Aug 29, 2020
Haven’t put the door up yet. Shipping was on time....
Haven’t put the door up yet. Shipping was on time. Will post more as project is accomplished.
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Verified Purchase
Aug 26, 2020
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Verified Purchase
Aug 26, 2020
I am returning the door...
I am returning the door
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Verified Purchase
Aug 18, 2020
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Verified Purchase
Aug 7, 2020
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Verified Purchase
Aug 4, 2020
Overall works well and looks good. Replaced an much older version of the same door. This was for ...
Overall works well and looks good. Replaced an much older version of the same door. This was for a prefab shower enclosure. The walls slope slightly on both sides of the door so I had to re-use the sloped inserts to be able to match up with the rectangle doors. Without the inserts the doors would have never matched up with the prefab shower entry. On the bright side, the door frames did fit right over the top of the inserts with no problem. The door cap does not screw or snap on so only the silicone sealer holds it in place, and it must be cut to fit the opening.
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Verified Purchase
Recommended
Aug 2, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
1 found this review helpful
Jul 31, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Sterling Product ExpertJul 31, 2020
Hi HomeDepotCustomer, my name is Sarah with Sterling Plumbing. I'm sorry to see you aren't completely satisfied with your Sterling Deluxe framed sliding showerdoor. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. Sincerely –Sarah S. Sterling Customer Service
Verified Purchase
Jul 21, 2020
Worth the money. Easy to install. But, am waiting on...
Worth the money. Easy to install. But, am waiting on a new door from Kohler. The pre-drilled handle holes were not lined up. One was about 3 inches higher than the other. Called customer service and they are sending a replacement door.
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Verified Purchase
Jul 14, 2020
Turned out to be what I needed...
Turned out to be what I needed
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Verified Purchase
Jul 11, 2020
very durable and worked great for the person I installed...
very durable and worked great for the person I installed it for. Very Happy!
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Verified Purchase
Jun 3, 2020
For the price, this was an excellent choice for us....
For the price, this was an excellent choice for us. Doors do not have a middle spacer like most do. These doors use a different mechanism to keep the doors aligned. Follow the directions for installation and you will be fine.
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Verified Purchase
May 31, 2020
We bought this door to replace a 90’s gold one....
We bought this door to replace a 90’s gold one. This one is so much better! We hired contractors to install it and have had zero issues with it. Works great and is exactly what we needed to update our shower.
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Verified Purchase
May 5, 2020
I am very pleased.
I am very pleased.
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Verified Purchase
Recommended
May 4, 2020
Easy to install with good instructions....
Easy to install with good instructions.
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Verified Purchase
Apr 16, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Apr 16, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Apr 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jan 29, 2020
These doors are great! Easy installation and great fit...
These doors are great! Easy installation and great fit too our older Sterling shower base.