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Customer Reviews for Samsung 1.4 cu. ft. Countertop Microwave with Sensor Cook in Fingerprint Resistant Black Stainless Steel

Internet #302206897

Model #MS14K6000AG

Store SKU #1002629887

  • 1.4 cu. Ft. Capacity - Accomodates large items
  • Sensor cooking options deliver optimal results with convenience
  • Ceramic enamel interior is scratch-resistant and easy to clean

Customer Reviews

  • 4.1
    out of 430 reviews
  • 77% recommend this product
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Showing 1-30 of 430 reviews
good...
good
by
  • Verified Purchase
The heating options and look are great. Wish it was...
The heating options and look are great. Wish it was as loud as it is but overall satisfied with my purchase.
by
  • Verified Purchase
Absolutely love Samsung appliances
[This review was collected as part of a promotion.] we love it so much that we always buy samsung reliable products
by
    • Recommended
    Ordered this twice...both times the door mechanism was faulty. Wasn’t align...
    Ordered this twice...both times the door mechanism was faulty. Wasn’t aligned on the first one, and wouldn’t open on the second. Too bad, it was very sleek and modern.
    by
    • Verified Purchase
    Good While It Lasted
    [This review was collected as part of a promotion.] bought in august 2018; in april 2020 it stopped heating food (it acted like it was heating as usual, but in the end the food was not heated).
    by
      Love it. We've had it for a couple of weeks.Pros:...
      Love it. We've had it for a couple of weeks.Pros: Love the size! It's larger than the standard one that we used to have. Can turn the sound off.Cons: It's difficult to see while the food is cooking. However, I'm able to see inside if I really wanted to, so the pros outweigh the con.
      by
      • Verified Purchase
      Does the work. The light is too dim....
      Does the work. The light is too dim.
      by
      • Verified Purchase
      Great item
      Great item
      by
      • Verified Purchase
      • Recommended
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Works good ...
      Works good
      by
      • Verified Purchase
      Excellent product...
      Excellent product
      by
      • Verified Purchase
      Avoid this one - complete failure 9 days
      I got 2 other stainless Samsung appliances over the holidays. They look and work great. Decided to add a matching microwave - our counter spot is a weird size so "full size" counter microwaves don't fit. I read the reviews and went with this one over the 1.6 foot one. Mistake. First off pay attention to what people say about the interior light... its one of the dimmest and worst I've ever seen in any microwave. Despite the light and slightly odd door function, we were ok with it as it seemed to heat food and water normally. I even threw the big box away after 5 days because it seemed functional. At the 9 day mark my daughter was heating up 1.5 cups of water in a glass measuring cup for Ramen. After 2 minutes it was not hot so she put 2 more minutes on the clock. After 4 minutes still nothing. My wife noticed an odd smell and asked her what was going on. Microwave top was extremely hot to the touch, so she unplugged it. It never came on or worked after that. Thanks to Home Depot for taking it back with no box.... but I would never recommend this item and I would give it zero stars if I could.
      by
      Response from SamsungFeb 3, 2021
      Hey pg, you are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Shifa Samsung
        2 found this review helpful
        Can't see inside
        my main problem is that you cannot see inside while the table turns. this ia major problem for me. a reason not to buy samsung appliances again.
        by
        Response from Samsung CaresFeb 24, 2020
        Hi, Joe! Thank you for your feedback concerning your experience with the Samsung Countertop Microwave. I have located a support article that will redirect you by clicking here: https://bit.ly/2PoizP4 where you will see the full e-manual. To address your concern with the light inside, you will note on page 17 where the light should be placed and illuminating from and on page 20 you will locate maintenance and replacement information for your microwave's light bulb. It indicates that you will need to locate a certified Samsung service center. Here is an link https://bit.ly/2SWDwBn to assist you with finding a local certified Samsung service center. Thank you for being a part of Samsung! ^Liz
          Great product.
          Great product.
          by
          • Verified Purchase
          • Recommended
          All was great...
          All was great
          by
          • Verified Purchase
          cant keep regular clock
          the clock never keeps the correct time. i am not talking about the cooking time. but i reset clock with time from time zone, and slowly but surely it does not
          by
          Response from Samsung CaresJan 22, 2020
          I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns: • Microwave Control Panel Does Not Respond: http://bit.ly/2MLA35w Thank you for being a part of the Samsung family! ^Cat
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            7 out of 10 times hitting the open button does...
            7 out of 10 times hitting the open button does not fully open it. It sticks. I have to pull it open
            by
            Response from SamsungFeb 3, 2021
            Michael, thank you very much for sharing your experience. Your honest feedback helps Samsung grow. ^Shifa Samsung
            • Verified Purchase
            Was not my first choice
            [This review was collected as part of a promotion.] originally bought a better microwave that unfortunately the door was messed up forced into this one as they did not have the other extremely loud and dark
            by
            Response from Samsung CaresJan 10, 2020
            I realize your experience has been less than ideal, and I would like to change that. I want to help by providing you this link to an article with information that addresses your concerns: • Microwave Is Noisy: http://bit.ly/2MfsXpn Thank you for being a part of the Samsung family! ^Cat
              Microwave fit easily into space in my island. ...
              Microwave fit easily into space in my island.
              by
              Response from SamsungFeb 3, 2021
              The perfect fit for the perfect space! We couldn't be happier to hear it! Thanks for allowing us to be a part of your home. ^Shifa Samsung
              • Verified Purchase
              I bought this to replace an older microwave that had paint wear on the inside. The good: I reall...
              I bought this to replace an older microwave that had paint wear on the inside. The good: I really like the porcelain interior finish which is like the inside of a regular oven and should make it easy to clean. The controls are intuitive, the exterior is nice looking, and the dimensions were right to fit on my counter. The bad: the thing is woefully under powered, the interior light isn't bright enough to be useful, and the buttons need to be pushed really hard. All things considered I would not recommend this oven!!
              by
              Response from SamsungFeb 3, 2021
              Hi Jan, you are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that feedback. ^Shifa Samsung
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              We returned it for an over-the-range model. Nothing wrong with...
              We returned it for an over-the-range model. Nothing wrong with it, we just needed the counter space.
              by
              Response from SamsungJul 4, 2022
              Dear Valued Home Depot Client,

              Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

              Reference Ticket number: 1144661664

              -Trisha- Samsung
              • Verified Purchase
              Set-up was easy and it works good.
              Set-up was easy and it works good.
              by
              Response from SamsungFeb 3, 2021
              We like that it was easy set up and it works great. Thank you for taking the time to tell us about your new Samsung microwave. ^Shifa Samsung
              • Verified Purchase
              • Recommended
              It looks good however it is taking longer to heat...
              It looks good however it is taking longer to heat everything and the control panel feels flimsy - like you're going to push a hole into it sooner rather than later, most especially the Start button which takes a few pushes (not just touching) for the microwave to start.
              by
              Response from SamsungFeb 3, 2021
              Hi Kathleen, you are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that feedback. ^Shifa Samsung
              • Verified Purchase
              10/10 Amazing Product
              [This review was collected as part of a promotion.] i love the sound off option it has. you don't disturb anyone sleeping. it's not too small, but not too big either. real easy to clean. great product for a great price (got a nice discount)
              by
              Response from Samsung CaresDec 9, 2019
              Samsung is pleased that you are enjoying your new microwave. We take pride in providing our customers with quality products and innovative features. Thank you for choosing Samsung for your cooking needs! ^Cat
                • Recommended
                Control buttons are a bit stiff, and I’m not sure...
                Control buttons are a bit stiff, and I’m not sure how long the opening catch is going to work. Seems a bit flimsy.
                by
                Response from SamsungFeb 3, 2021
                Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for taking the time to share that experience. ^Shifa Samsung
                • Verified Purchase
                It broke already ...
                It broke already
                by
                Response from SamsungFeb 3, 2021
                I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Shifa Samsung
                • Verified Purchase
                Excellent microwave. I would’ve appreciated having a hard copy of...
                Excellent microwave. I would’ve appreciated having a hard copy of the manual. I’ve had to experience too much.
                by
                Response from SamsungFeb 3, 2021
                J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a part of the Samsung family. ^Shifa Samsung
                • Verified Purchase
                Showing 1-30 of 430 reviews