Customer Reviews for Samsung 22.2 cu. Ft. Family Hub 4-Door French Door Recessed Handle Smart Refrigerator in Stainless Steel, Counter Depth

we, like many others who left reviews, had an issue with our ice dispenser mixing water and ice. it turns out it was a symptom of a bigger cooling problem throughout the entire unit and the software is not accurate in that it still indicates low temperatures that we set for the unit but that is not the reality as our food in the freezer has thawed and many items in our refrigerator have not been adequately cooled and we had to throw out quite a bit of food due to spoilage. we've had issues with our other samsung appliances lack of durability shortly after the warranty expires so would not recommend this product specifically or samsung appliances generally without an extended warranty or until the company puts more emphasis on creating durable products.

i did not expect to have such problems in under 2 years for the ice maker to keep freezing over and no longer producing ice after paying near $4k for this refrigerator. i have so many samsung products including tvs, washer & dryer set and this phone i'm using to write this review. only to learn the most expensive product of them i own was not worth the cost. i don't even know how to get this resolved other than to keep manually defrosting this thing. its frustrating and i'm not even trying to spend another dime on getting it repaired. please help or give me my money back.

Home Depot guys very friendly nice fast set up great product easy to set up family hub works great with Internet

ive owned my fride for exactly 15months and the power went out in my area the other day and my fridge never came back on. everything in the fridge and freezer has wasted. the error code reads that the hub wont work but the fridge will maintain its level of coldness however its the opposite. i can play music all i want but all my food went to waste. every appliance in my home is samsung now i regret that decision. the warranty was only for a year smh.

it's a beautiful model, which looks really good in our kitchen and is very practical. there are major problems with the icemaker. ice get stuck and you can't even reach it as the bucket gets stuck. i tried to turn the icemaker off and it has been off for over a month but it doesn't thaw at all. This is not a fluke, it is a design flaw. Samsung knows about it but it’s not doing a recall and is still selling the product. If you still buy this product and in a month or two have problems, like everyone else who buys this product does, you can join a Facebook group of frustrated people who are encouraging each other in trying to get a refund from Samsung. Some work for years, investing many hours on the phone with Samsung. Good luck! You’re much better off not buying this product in the first place.

well, if was pretty cool to begin with. until all the door shelves broke off...and then on thanksgiving my ice maker started throwing out pieces if metal in everyones drinks. i found a washer in my drink, thought my husband was playing a joke on me. not to long after i found a bigger piece of metal in ny next cup and realized our ice maker was broken. samsung has always had issues with their ice makers, we were told it was fixed in thus model. clearly it is not fixed.

It's a bit shorter than their earlier models. by a couple of inches. Doesn't really matter we bought a trim piece and it looks fine. Had a 2018 model similar to this in another home. It had issues with the icemaker. THIS ONE does not. ice maker has not clogged, water dispenser does not leak! So far so good :D

[This review was collected as part of a promotion.] I am completely satisfied with my purchase. You don't realize how much you need this until you get it. I'm in the kitchen much more often now, lol.

[This review was collected as part of a promotion.] I purchased a counter Depth 4-Door French Door Refrigerator in Black Stainless Steel, with family Hub , and I love it

[This review was collected as part of a promotion.] We’ve had this fridge for a couple of months now and are very happy with the features. It syncs easily with your online calendar and is very customizable. I love that I can literally look in the fridge from the grocery store when I’m not sure if we need milk or not. :)

[This review was collected as part of a promotion.] Very satisfied with this purchase. It has the a very premium, modern look to it and makes our kitchen look so much nicer because of it. I love the French door style and the tablet that has all the smart features is so convenient. I can check what's inside the fridge without having to open the doors which is a great energy saver. I can use it as a tablet and look up recipes on the internet and even on youtube! The kids love to play music from it while I cook. I can also access the fridge from my smartphone with the smartthings app which is helpful when i'm out grocery shopping. I only have 1 complaint and that's the water dispenser. I just wish the push handle extended a bit lower so I can push it with a normal sized mug while resting it on the surface. Not a big deal. Highly recommend this fridge if you are looking for a modern upgrade.

[This review was collected as part of a promotion.] This is a very cool fridge with lots of fun features but apparently in all Samsung’s, they little plastic piece that folds open when you open the door and goes back when it closes never works and I have to manual reach in to fix it every time! Wish they could fix that somehow!

[This review was collected as part of a promotion.] Extremely happy and impressed with the ease of use.

[This review was collected as part of a promotion.] We got This refrigerator March and is being the attention of the house lol

[This review was collected as part of a promotion.] This refrigerator is really good !!! Just make sure that you remove the plastic that covers the speaker before you call customer care....it sounds really bad if you don't remove it. It is spacious, easy to clean, the smart function works really well with smart things...only thing I would change is the use of Bixby....in my personal opinion Google Assistant or Alexa work better by far. The design is very sleek and is the perfect size.

[This review was collected as part of a promotion.] I have had my new Fridge for 2 months. It is functional and beautiful!

[This review was collected as part of a promotion.] I bought in 3 months ago and working great. Enjoying all the features!

[This review was collected as part of a promotion.] I bought this a few months ago and I am so happy with it. A lot of features, a lot of apps. Easy to connect to wifi.

[This review was collected as part of a promotion.] It does what it needs to do, but has issues with the ice maker. The ice maker is particularly small, and has a tendency to freeze up (known problem, according to forums). I find I have to defrost the ice maker every other month in order to clear out the freezing, so that it can start fresh ice again. Frustrating given the size of the ice maker. Other features (smart family hub features) are cool and add functionality, but also extraneous if the ice maker doesn't work.

[This review was collected as part of a promotion.] I bought this fridge too months ago—it’s roomy, works great and the screen is fun and convenient

[This review was collected as part of a promotion.] I love my refrigerator! I like how I can play music while I’m in the kitchen. And how I can look up recipes on the pad

[This review was collected as part of a promotion.] Best choice I made and no buyers remorse..well worth the extra experience. You won’t regret it.

[This review was collected as part of a promotion.] I’m so pleased with this purchase. We Love it & would purchase it again

[This review was collected as part of a promotion.] After 4 months of using we have no complaints. Counter depth depth works for my family of 5.

[This review was collected as part of a promotion.] I bought a few months ago so glad I did love this product would recommend.

[This review was collected as part of a promotion.] We purchased this refrigerator about 6 months ago. Its attractive, as cool features, and makes food management easier.

[This review was collected as part of a promotion.] Love this fridge! It’s is perfect for my family and I we cook and watch tv all the time

[This review was collected as part of a promotion.] We've enjoyed our Samsung Refrigerator for a year and a half now. It does fridge things well, such as keep food frozen, keeps food cold, lots of shelves and customizable space. There's always ice and filtered water. Easy to change filters. The large drawer in the fridge does sometimes come off the track but it's an easy fix. The water dispenser has dripped water but it's not often. What sets it apart is Family Hub. You think it's just a gimmick to sell fridges but no it's awesome. You can set as many timers as you want. You can control every part of the fridge. Connect with the Family Hub app and you can see your list and inside the fridge away from home. The fridge display changes with the weather and season (I love this). You can display photos, surf the web, cast from your smart devices to the fridge. Listen to music, connect to Alexa. Find recipes and listen to the news. It takes your kitchen to the next level.

[This review was collected as part of a promotion.] We have this refrigerator for 3 months now... overall we are happy with the purchase. The advanced features and functions are great.... drinks dispenser is great especially the internal water jug that refills itself. The flexibility on temp controls in the various drawers is very useful. The only complaint is on the sliding drawer in the freezer. It snags regularly and is not as smooth as it should be.... definitely an area to be improved and the reason I docket it one star

[This review was collected as part of a promotion.] I bought it a month ago, I like it so much, I can see my family photos and a lot of features I can do it.