Customer Reviews for Samsung 24 in. Top Control Tall Tub Dishwasher in Black Stainless Steel with Stainless Steel Interior Door, 55 dBA
- Height adjustable upper rack to fit dishwear of various sizes
- Easily select functions with digital touch controls
- Fully integrated top controls for a seamless appearance
Customer Reviews
May 15, 2022
Junk
Dear reader. If you are looking for a honest review - look no further. This washer after it is done washing keeps itself humid on the inside. It never fully dries, even after a few days of leaving it to dry without operation. The photos attached to this review were taken 2 days after it wash. AS YOU CAN SEE, the wood and dishes finished drying but the inside of the washer did not. This creates an excellent enviorment for mold, spores, and fungi to thrive. Cold, dark, and humid enviorments. Not only will this become a health hazard later down the line, but I have seen an influx in problems with other Samsung appliances which I have purchased recently. I do not recommend this product. And I will steer away from purchasing from Home Depot as well since they do NOT honor they're warranty.
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Response from SamsungMar 9, 2023
Thank you for raising this matter with us, Richard. Get your unit to perform its best by following the recommended links below.
Get the most out of your dishwasher with a few simple tips and tricks to maximize its performance at both cleaning and drying. Learn more from these details.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may also watch this youtube video about "How to properly load your dishwasher":
https://www.youtube.com/watch?v=ZNbla-A9LOQ
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Should you require further assistance, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145544014, to help our team pull up your information.
Have a great day!
^Chrystel
Get the most out of your dishwasher with a few simple tips and tricks to maximize its performance at both cleaning and drying. Learn more from these details.
Samsung dishwasher does not dry dishes:
https://www.samsung.com/us/support/troubleshooting/TSG01001910/
Improve your dishwasher's cleaning and drying performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Learn the best way to load a Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00062443/
You may also watch this youtube video about "How to properly load your dishwasher":
https://www.youtube.com/watch?v=ZNbla-A9LOQ
How to use dishwasher detergent and rinse aid in your Samsung dishwasher:
https://www.samsung.com/us/support/answer/ANS00066253/
Should you require further assistance, please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145544014, to help our team pull up your information.
Have a great day!
^Chrystel
Mar 21, 2022
Dishwasher has been leaking under my tile floor
Dishwasher leaks and has been deemed unrepairable, but neither Home Depot or Samsung will do anything about it and just give me the run around. Single mom who worked 2 jobs to save for new appliances, this is very disappointing. I will never buy another Samsung product or big purchase at Home Depot again!
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Response from SamsungMay 18, 2022
Hello LeakinginTN,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung-24-in-Top-Control-Tall-Tub-Dishwasher-in-Black-Stainless-Steel-with-Stainless-Steel-Interior-Door-55-dBA-DW80R2031UG
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144513688
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung-24-in-Top-Control-Tall-Tub-Dishwasher-in-Black-Stainless-Steel-with-Stainless-Steel-Interior-Door-55-dBA-DW80R2031UG
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are links that might help you.
Samsung dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-is-visibly-leaking
How to reset your Samsung dishwasher
https://www.samsung.com/us/support/answer/ANS00087943/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144513688
Thank you for choosing Samsung.
^Ross
Jan 17, 2022
Must have
[This review was collected as part of a promotion.] Bought this for our first home. At first we weren't sure if we would use it but wanted to fill the empty space in the cabinets. The dish washers in our apartments never worked right. Left things dirty still. This thing works great! Use it just about every night. Gets things really clean even on the quick cycle. Highly recommend
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Customer review from Samsung USJan 12, 2022
Love the way the dishwasher looks in my kitchen! However...
Love the way the dishwasher looks in my kitchen! However sometimes it leaves a slimy residue on the dishes and the soap does all dispense out.
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Response from SamsungJan 14, 2022
Hello, we understand your concerns and we are here to help. Samsung is pleased to hear that you love the style of your dishwasher. I am including a link to a helpful troubleshooting guide to support your concerns on the residue (https://bit.ly/3Gu8Gb7). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144076034) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Jan 5, 2022
LOVE IT
[This review was collected as part of a promotion.] The dry feature works great and cleans the dishes well.
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Customer review from Samsung USNov 15, 2021
Satisfied Owner
[This review was collected as part of a promotion.] My first new dishwasher in 15 years. Like the fingerprint-resistant finish. Cleans and dries well as long as you use a JetDry type addition to the wash as the service technician recommended. It is fairly quiet during the wash cycle and does make a slight buzzing sound during the dry cycle. I like the convenience of the control panel on top of the door. As with all dishwashers, the cleaning time takes quite a while, even the 60-minute quick wash/dry setting. It does save on water use though, compared to washing dishes by hand all the time. I do find the color of the silverware section's small divided spaces for silverware hard to see well if you do not have bright lighting in your kitchen. Overall, very happy with my decision on this dishwasher.
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Customer review from Samsung USNov 13, 2021
Worst dishwasher, started leaking after a year.
Bought this as a package deal from Samsung for all the appliances. The dishwasher failed after a year and started leaking all over.
Suggestion to others don’t buy this dishwasher.
Check the pictures on how I am using it currently until I buy a new one.
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Response from SamsungNov 15, 2021
Hello Amit, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143884256) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Nov 11, 2021
Horrible dishwasher
Has not work since installed! Leaks whenever you turn it on. Worst dishwasher ever. Please avoid!
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Response from samsungcareNov 15, 2021
That's not good. Is it possible there was something that caused this concern from the installation? Can you reach out to us by using the information below, so we can investigate the concern further? ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143885528
Customer review from Samsung USNov 10, 2021
An excellent product
[This review was collected as part of a promotion.] Works really well and well worth the price. Always helps to get warranty if it’s a faulty/defective product you are covered!
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Response from samsungcareMar 15, 2022
Thank you so much, for letting us know what you think of the dishwasher. Samsung values the opinions of all our customers. ^Pat
Customer review from Samsung USNov 10, 2021
Value for money and very effective dishwasher
[This review was collected as part of a promotion.] This a new dishwasher replacing my older dishwasher, to match with my other Samsung appliances.
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Response from samsungcareFeb 24, 2022
That's awesome you are happy with your purchase. Thank you for your review. ^Pat
Customer review from Samsung USNov 6, 2021
Absolutely Fabulous
[This review was collected as part of a promotion.] My husband got me all new appliances for our anniversary. We definitely needed a dishwasher,ours was way to old. So we ordered everything in a bundle. They came in and installed it and it was super quick and easy. The guys showed me how to use it and were very helpful. First time I used it,wow! I didnt rinse any dishes just put them in there and when the cycle was done.omg the dishes came out spotless. I can fit alot of dishes in there,so the size is perfect. The style is so nice and I'm definitely happy with out purchase. It's easy to keep clean and the buttons are easy to read.
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Response from samsungcareJan 27, 2022
We're glad you took the time to leave this feedback for us. Samsung appreciates you being a customer. ^Pat
Customer review from Samsung USNov 3, 2021
Works Great
[This review was collected as part of a promotion.] I bought this Dishwasher 4 months ago and I am very happy with it so far.It dries the dishes great,when using the Jet Dry liquid.It might not have all the bells and whistles like some more expensive models or brands,but sometimes that could be a good thing.Less things to possibly go wrong,and more user friendly.
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Response from SamsungcareJan 21, 2022
Hi there, TROY V! We're thrilled to hear how happy you are with this dishwasher. We certainly hope you'll continue enjoying it for a very long time. ^Jecca
Customer review from Samsung USNov 1, 2021
excellent
[This review was collected as part of a promotion.] it is my first dishwasher. and it seems excellent to me
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Response from samsungcareDec 24, 2021
Thank you for the review! ^Pat
Customer review from Samsung USNov 1, 2021
Love this
[This review was collected as part of a promotion.] I didn’t need a new dishwasher, just got this as part of a package. So glad that I did!
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Response from samsungcareDec 22, 2021
Thank you for the review! ^Pat
Customer review from Samsung USNov 1, 2021
Samsung Does it again....
[This review was collected as part of a promotion.] I bought this a month ago and I love using it. This has been a jewel in the kitchen. The cycles are nice and easy to use. Its very quiet, not too quiet.
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Response from samsungcareDec 2, 2021
We're happy to hear you are enjoying your dishwasher. ^Pat
Customer review from Samsung USNov 1, 2021
Awesome Drying.
[This review was collected as part of a promotion.] This dishwasher came with our new home. Best dishwasher we have ever owned.
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Response from samsungcareDec 2, 2021
Glad the performance of the dishwasher is up to par. ^Pat
Customer review from Samsung USNov 1, 2021
High tech and minimal
[This review was collected as part of a promotion.] The style of this washer is sleek, modern and I love how the buttons are hidden on the top. The rack arrangement was a bit confusing so I had to check out the instructions but it really gets every dish and bowl clean. I also recommend a good stainless cleaner to keep your washer looking brand new. Best investment yet!
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Response from samsungcareNov 30, 2021
These features are only possible due to the feedback we receive from our customers. So thank you! ^Pat
Customer review from Samsung USNov 1, 2021
Easy to operate
[This review was collected as part of a promotion.] Love this dishwasher, very easy to operate and great features.
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Response from samsungcareNov 26, 2021
Happy to hear the dishwasher is user-friendly! ^Pat
Customer review from Samsung USJul 23, 2021
error code within 2 years
It has been just shy of 2 years since I bought this, and it was GREAT....when it worked. The "normal" light started blinking, which indicates there's a leak. No water is coming out of the dishwasher, until I took the thing out and tilted it. Water had gathered in the bottom pan, and causing the sensor to stop the dishwasher from working. Cannot find a leak anywhere. Wiped up the water and put it back in. I think it worked for 1 cycle, then started doing the same thing. This time it lasted about 3 weeks. 3rd time, and didn't even last a cycle. Contacted Samsung, and since I'm 1 yr out of warranty, they made an exception to cover parts. The labor alone will cost about $288, before diagnosing...so may cost even more after the diagnostics. Who knows how long that fix will last. Might as well buy a new dishwasher. I buy everything Samsung, so this was a big disappointment. Will probably not buy another Samsung dishwasher.
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Response from SamsungJul 26, 2021
Hello sailorwin, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We are continually improving the quality of our products and your feedback is vital to that process. Based on the information provided you are already on the right track with getting the issue resolved. If you have any further questions or concerns, please feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143548082) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Jul 13, 2021
Top rack is useless
The bottom rack does an OK job but the top rack its completely hit or miss. I've tried many different soaps, under-loading the dish washer, organizing the top rack every possible way, etc. Nothing works, I usually have to re-wash 50% of the dishes on the top rack every time. My assumption is the washer just doesn't use enough water, it keeps rinsing with filthy water and then dries the dishes with the sediment all over them so they have to be scrubbed. I wish there was an extra rinse function. Maddening, my old, cheap dishwasher at my previous home did a significantly better job and I didn't have to think about it. This one works poorly even when I try my best to load it perfectly and never fill it. Very frustrating. I will say though, the dish washer is very quiet and I do love the door opening dryer function. That's all I have to say that's positive.
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Response from SamsungJul 15, 2021
Hello Nick, we are here to help ease your frustrations on your dishwasher. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a guide to assist you with getting the best cleaning performance (https://bit.ly/3rdI07m). In addition, here is a link on loading the dishwasher (https://bit.ly/3kmD5zS). If you have any further questions or concerns, please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143519005) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Jul 9, 2021
Quiet wash cycle, the front material isn't that sturdy, you can its a sheet of stainless steel su...
Quiet wash cycle, the front material isn't that sturdy, you can its a sheet of stainless steel surround. But overall I am satisfied.
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Jun 22, 2021
Love my new dishwasher
[This review was collected as part of a promotion.] This dishwasher cleanse so good and the heat dry works amazing! I am glad I finally found a good one . This dishwasher is super quiet! The dishes come out really clean! They dry perfect too! I’m so glad I was about to get such a great dishwasher.
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Customer review from The InsidersJun 22, 2021
Just Perfect
[This review was collected as part of a promotion.] I had other brands of dish washers but this has to be the best one so far. My dishes come out much more cleaner than with the previous one. Maybe because it was about to give out, IDK. The Samsung one is spacious and hardly makes a noise. In person it looks so beautifully shiny and elegant. Pictures do not do it justice from my camera phone. I would definately recommend Samsung to anyone. Have used their various items for years.
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Customer review from The InsidersJun 22, 2021
Amazing upgrade!
[This review was collected as part of a promotion.] When I tell you my house was in desperate need of a new dishwasher, so when I saw this one it was a no brainer. It isn’t the quietest dishwasher but it definitely deliverers on the cleanliness of my dishes. I no longer have to soak dishes for hours and then place them in the dishwasher to make sure they come out looking spotless. Now I just throw them all in and press start and I don’t have to worry about a thing! Ever household needs a dishwasher that’s no doubt and this brand has yet to let me down and as I get to add another Samsung appliance to my house I’m adding another 5 star review because this brand is just that good.
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Customer review from The InsidersJun 22, 2021
I love this dishwasher!
[This review was collected as part of a promotion.] I absolutely love this dishwasher! I was unsure if I would like the buttons being on the top, but with my toddlers I love love love it! I love that I can adjust the top rack to be higher or lower to accommodate my larger pots. With two toddlers I really put this dishwasher to the tests with stuck on food and they have come out sparking clean. It recommended a drying liquid on the door and that has really been helpful because I don't have to hand dry the dishes! I love this dishwasher and highly recommended it!
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Customer review from The InsidersJun 22, 2021
So quiet!
[This review was collected as part of a promotion.] The dishwasher that we had came with our house, and had to be at least 20 years old the only thing that had on it was a dial and 3 buttons. I can't believe how quiet And amazing this Dishwasher is. I just have to get used to all the new settings. The durability and fabrication of this product is remarkable! I love the moveable racks, the sani clean setting, and the delay options!
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Customer review from The InsidersJun 22, 2021
SAMSUNG SENSATIONAL
[This review was collected as part of a promotion.] THIS DEVICE IS TRULY THE NEW EDGE OF HOUSEHOLD APPLIANCE TECHNOLGY AND IT IS BEYOND ANY COMPETITOR THAT IS OUT THERE BECAUSE OF ITS SLEEK LOOK AND THE ABILITY TO CLEAN EFFICEIENTLY AND MAKE ALL THE RIGHT MOVES WHEN IT COMES TO KEEPING YOUR DISHES CLEAN AND HOW QUIET IT IS THAT IT A CUT ABOVE ANYTHING THAT IS OUT THERE ON THE MARKET. IT IS TRULY A GIANT AMONG OTHER PRODUCTS THAT CLAIM TO TRY TO COMPETE WITH THE QUALITY BRAND. The model has quiet mode that is unequal to other brands a nd cleans with accuracy and gets the job without question.The motion of the jets cleaning from side and getting your dishes clean and leaving no mildew or grit and how effortless it to have this to do what is needed for your ground in dirt or burned pans become a thing of the past
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Customer review from The InsidersJun 22, 2021
Clean and Mean
[This review was collected as part of a promotion.] So, let's be real.... This model is not the biggest baddest kid on the block, but for the price it's pretty dang SOLID. I could have dropped triple the price for a dishwasher that syncs to the internet or streams Netflix but is that going to make my dishes any cleaner?. No... With this model we have a very clean looking dishwasher that is not too loud and scrubs the heck out of my dishes.. I threw in a test load that included some pretty dirty little dishes along with our wine glasses from the night and things turned out sharp and fresh.. We didn't even use the JetDry cleaner thingy and still had clean wine glasses (which to me is a big deal).. Must have been the super turbo 9000 washing modules..There's some kind of excess food trap thing in the bottom that the instructions showed was easy to clean--(so I've got that going for me-HA!)..anyway, great product for the cost. If you want to spend triple the amount, you can go buy R2D2 but this model works just fine..
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Customer review from The InsidersApr 26, 2021
Very cheap internals, melting pieces already and it has been installed for less than 3 months. Ne...
Very cheap internals, melting pieces already and it has been installed for less than 3 months. Need a return and upgrade!
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Response from SamsungApr 27, 2021
Hello nb1818, we understand how frustrating it can be when results and expectations do not meet. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143249731) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Apr 21, 2021
I like this dishwasher a lot. It is very quiet and the express wash handles cleaning most loads....
I like this dishwasher a lot. It is very quiet and the express wash handles cleaning most loads. If desired there are much longer cycles to handle pots and pans, etc. I also like the delay option so I can set it to run while we are sleeping. I have had it about a month and all is working well.
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Compare Similar Items
Dishwasher Features | |||
|---|---|---|---|
Leak Sensor | 3rd Rack, Automatic Temperature Control, Fingerprint Resistant, Hard Food Filter, Leak Sensor | Automatic Door Release, Tall Tub | Automatic Temperature Control, Cycle Status Lights, Fingerprint Resistant, Movable Tines, Sound Reduction System, Tall Tub |
Dishwasher Size | |||
24 In. | 24 In. | 24 In. | 24 In. |
Tub Material | |||
Plastic Tub | Stainless Steel Tub | Stainless Steel Tub | Stainless Steel Tub |
Height - Maximum (in) | |||
35.13 in | 36 in | 35 in | 33.88 in |
Depth - Door Shut (without Handle) (in.) | |||
25.63 in | 24.63 in | 24 in | 22.56 in |
