Customer Reviews for Samsung 27.9 cu. ft. Family Hub 4-Door French Door Smart Refrigerator in Stainless Steel with FlexZone
- See inside refrigerator from anywhere with 3 built-in cameras
- Customize Family Board: pictures, stickers, hand-written notes
- Transition Spotify music from any mobile device to your fridge
Customer Reviews
Jan 5, 2024
Damage Compressor
The compressor stopped working and there is no warranty. horrible experience with Samsung. a lot of money, I didn't think it would stop working.
by
Jan 4, 2024
Crappy product
Samsung products are junk. Bought this fridge and ice maker quit twice and now the freezer part does not work. I wont buy another Samsung anything
by
Response from Samsung CareJan 4, 2024
Hi Kevin,
We know how convenient it is to have an ice maker to have a cold drink every day. We are here to help you.
Please see the link below for the steps if the ice maker is not making ice. You can select the closest issue by clicking the radio button. Kindly click on all the embedded words and watch the video inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Also, below is a link about the steps if the freezer is not cooling at all. There are also embedded words that you can click on and a video that you can watch.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: https://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146699811, which will help our team pull up your information.
^Rainly
Customer review from Samsung USOct 15, 2023
Ice maker stopped working
I purchased this a few years ago and it was fine. The ice maker stopped dispensing ice due to a known flaw in the refrigerator. Samsung had fixed it two years ago for free which was nice but it happened again.
by
Response from SEA CareOct 17, 2023
Hi Ashar,
We appreciate you letting us know about your refrigerator experience. Let us extend our assistance to make it work again.
Here is a link to help you with the ice maker. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146415658 to help our team pull up your information.
Have a great day.
^Aloe
Customer review from Samsung USAug 29, 2023
Very short life.
Worked great for about a year. If that's all you expect your new fridge to last for then go for it. Samsung refused to fix the issue.
by
Response from Customer careAug 31, 2023
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146225028) to help our team pull up your information.
Have a great day,
-Ernest-
Customer review from Samsung USMay 27, 2023
BUYER BEWARE
We purchased this frig in Oct, 2018 and have had problems ever since. The ice maker has been replaced, which was good but the tech failed to put my bottom right door back to a frig instead of a freezer when it was reset so all the produce I had purchased 2 days before froze solid. After that the left side drips water from the ice maker off and on all the time. This week the water line was broke so that was 500 dollars. The most expensive frig I have ever purchased and the most problems I have ever had with one, and I've had many.
by
Response from SEA CareMay 29, 2023
Hello there,
We would love to discuss your refrigerator, as you may need to schedule another service call for a back job.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages When you message us,
Have a great day.
-John
Customer review from Samsung USFeb 28, 2023
Don’t waste your money
This 4-door refrigerator design leaves a lot of room for improvement in my opinion. My screen gave out about 3 years in, but thankfully we purchased a 4 year warranty. Currently awaiting repair. Without the screen, the user has no way to see or control the temperatures of the three compartments. Luckily they stayed where they were when the screen went out.
Other than the screen, the top left door has trays that are virtually unusable due to slim width. The meat and cheese section is far too large, taking away a lot of freezer space. The 4 door refrigerators that I wish I would have considered more are the models that have a meat and cheese drawer in the middle with a full freezer drawer underneath. My wife was drawn to this one because of the stupid screen. The smart speaker sucks, the amount that you can do from your screen is less than mesmerizing, but the internal cameras are pretty rad when you forgot to check the fridge before heading to the grocery store.
by
Response from SEA CareMar 2, 2023
Hi there,
We appreciate your effort in sending us a review.
We know that your fridge is critical to your family's diet. Where you place food in the fridge can really affect how long the food lasts.
You may refer to these links and videos:
Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins: https://www.youtube.com/watch?v=pN8js9mZrXI
How to adjust the temperature on your Family Hub refrigerator: https://www.youtube.com/watch?v=PTqrkvJj5NM
Family Hub Online Manual: https://downloadcenter.samsung.com/content/UC/202210/20221014154856427/EN/English/start_here.html
The below link is the user manual for your model. Turn the pages 47-49 for reference: https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Customer review from Samsung USFeb 27, 2023
Ice Maker Issues
We were told by someone else who had this refrigerator that their ice maker had issues, but we purchased the refrigerator anyway. The ice maker does not function properly. It continuously leaks and freezes up. When the Samsung repair man visited, he indicated that the issue was a known flaw and there was no fix. DO NOT BUY. This is an expensive refrigerator and now we are having to get a new on because the leakage from the ice maker has gotten so sever.
by
Response from Samsung CareMar 6, 2023
Good day.
We understand the need to have a properly working ice maker at home.
Refrigerator water leaks are often caused by loose connections or improper installation, and can even simply be the result of residual ice shavings melting in the chute. You'll need to make sure your water line and water filter are connected and installed properly.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
How to prevent and stop water leaks from your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
To prevent potential leaks, your refrigerator needs to be level. This guide will show you how to level your fridge and make minor leveling adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator:
https://www.youtube.com/watch?v=56WIrCOKoiI
If your ice maker is frozen over with a sheet of ice, please call us at 1-800-SAMSUNG.
If you require further assistance with the repair, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145531507) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Customer review from Samsung USFeb 27, 2023
Disappointing
The actual storage space is rather small. There is a constant issue with the water filter replacement notice appearing and reappearing despite the installation of a new filter. This refrigerator is filled with gimmicks that do not live up to their supposed benefit. I will probably replace the unit later this year and buy something much simpler.
by
Response from SEA CareFeb 27, 2023
Hi there,
We appreciate your insight into the inside space of the fridge and the water filter notification. Let us go ahead and get you tips and tricks on how we can maximize the potential of the fridge.
Using every inch of the fridge is a great way to maximize its storage capacity. Here are some things to consider to get the unit's full potential.
Tips for an organized Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00084845/
Resetting the water filter indicator after replacing the water filter will remove the notification. Please see the link on how to reset the water filter indicator.
Replace the water filter in your Samsung refrigerator/ Reset the water filter light (Family Hub)
https://www.samsung.com/us/support/answer/ANS00060149/
How to change the water filter on your Family Hub refrigerator | Samsung US
https://www.youtube.com/watch?v=jqKv2qwO_hk
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Customer review from Samsung USFeb 22, 2023
The worst
Dont buy this! Ice maker is a disaster from day one and Samsung makes it difficult to get it fixed. After two years, now the software locks up and the screen doesn’t consistently respond to touch. Dont waste your money!
by
Response from SamsungFeb 22, 2023
Hi There,
We're pleased for the opportunity to help. The following simple fixes will help your unit operate at its peak efficiency.
Whenever your refrigerator panel or Family Hub screen is not working correctly, like when it's not changing temperature, the good news is that the refrigerator will maintain the temperature and other settings it last had. Learn more from these details.
The refrigerator panel or touch screen is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-screen-is-blank
If you need to reset the screen on your Family Hub refrigerator, you can use the red switch at the top of the right door. Visit this link about "How to reset your Samsung refrigerator":
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145483952, to help our team pull up your information.
Have a great day!
^Chrystel
We're pleased for the opportunity to help. The following simple fixes will help your unit operate at its peak efficiency.
Whenever your refrigerator panel or Family Hub screen is not working correctly, like when it's not changing temperature, the good news is that the refrigerator will maintain the temperature and other settings it last had. Learn more from these details.
The refrigerator panel or touch screen is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-screen-is-blank
If you need to reset the screen on your Family Hub refrigerator, you can use the red switch at the top of the right door. Visit this link about "How to reset your Samsung refrigerator":
https://www.samsung.com/us/support/answer/ANS00087902/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Test or reset your Samsung ice maker:
https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145483952, to help our team pull up your information.
Have a great day!
^Chrystel
Jan 21, 2023
Great fridge
[This review was collected as part of a promotion.] Kids love the option of having “their” own little fridge they can get into too.
Fridge is on the expensive side but does offer a lot of options, just hope it will last for a while
by
Customer review from Samsung USSep 2, 2022
Fridge good, Ice Maker is CRAP, Screen is meh
i have no issue with the refrigerator part - but as many reviews below me say, after a year it craps out. i'll never buy a fridge with an icemaker again.
fam hub for us is worthless. i had high hopes but its cluncky and the user interface is meh. i'm not an andriod user, so i could be abit biased - but i think its not worth it.
by
Response from SEA CareSep 2, 2022
Hi FamFarm,
Thank you for your insight about the Samsung refrigerator. We are saddened that the Samsung refrigerator is not up to your standards.
We appreciate all observation that helps us understand how to improve our products and services.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144875719.
^Rainly
Customer review from Samsung USAug 10, 2022
under achieved
Had this fridge for a few years. ice maker gave me trouble until a tech came out with a fix. freezer has never worked properly since the start. Flex zone temperature is way off. Family hub freezes all the time. I give this a 3. maybe later versions are better.
by
Response from SEA CareAug 10, 2022
Hello Semaj ,
Thank you for bringing this to our attention, and we are glad you are using Samsung products. I feel sad that the freezer never worked properly, and the Flex zone temperature is way off. I also understand that the Family hub freezes all the time. We apologize for the inconvenience this has caused you, and this is not an experience we want you to have with one of our products.
Attached are the links containing the troubleshooting guide to support your concern about the product.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Samsung Family Hub out of sync with the phone:
https://www.samsung.com/us/support/troubleshooting/TSG01109895/
Refrigerator panel will not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a good day.
-Christian
Customer review from Samsung USJun 24, 2022
Ice maker freezes
we love the refrigerator but the icemaker freezes constantly. we have to defrost it probably monthly. it also would be nice if it had the capacity for more ice.
by
Response from Samsung CareJun 24, 2022
Hello SG2018,
Thank you for reaching out. We appreciate you informing us that you love your Samsung refrigerator; however, it freezes constantly. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when frost forms in your freezer or Samsung refrigerator or has ice maker issues.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
The video link below contains information about maintaining the ice maker for reference.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our warranty page to learn more about the product's coverage.
https://www.samsung.com/us/support/service/warranty/RF28N9780SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144633712
Thank you, and stay safe!
-Angelica
Customer review from Samsung USJun 12, 2022
bad choice
After one month it statted making noise in feb last year i called technician and i stopped the ice make . I turned icemaker after long time and noise is back again dont buy its a total regret
by
Response from SamsungJun 13, 2022
Hi Naeem,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker making a loud noise. We understand how important it is to have a working ice maker for our cold water in our daily water intake. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28N9780SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144595467
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker making a loud noise. We understand how important it is to have a working ice maker for our cold water in our daily water intake. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28N9780SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144595467
Thank you for choosing Samsung. Have a great day.
-Trisha-
Dec 30, 2021
Ice dispense is not a good one
good refrigerator and a nice addition to open kitchen due to beautiful appearance. ice dispenser is not the good one. making loud noises and ice comes very slowly also freezer is not the good one to freeze.
by
Response from samsungcareDec 31, 2021
I'm sorry to hear this about your refrigerator making noise. We appreciate you bringing this to our attention. I was able to find some troubleshooting that might help you with your concern. Take a look at the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Customer review from Samsung USDec 22, 2021
Compressor not good after 2 years
I have a problème the compressor not good after 2 years, the regregirator not good
I not recommend
by
Response from SamsungDec 22, 2021
Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144005212) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Dec 15, 2021
Don't buy!!
ice maker often freezes and have to spend atleast an hour cleaning it every couple of weeks. touch screen doesn't work after an year and now its completely blank, doesn't even turn o. both these issues seems to be very common.
by
Response from Samsung CareApr 1, 2022
Hello Abhi,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as the ice maker often freezes and also the refrigerator panel or touch screen doesn't work. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01202605/ if the refrigerator panel or touch screen is not working. Just click on "Refrigerator control panel or screen is blank" to guide you. It has a step by step instructions to resolve the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144358367.
-Noraina
Customer review from Samsung USDec 4, 2021
Very STYLISH; but terrible reliability
the refrigerator, in theory, is a great idea. its beautiful, handy with the monitor functions featured on the door, but it lacks reliability. the ice machine will work some; it'll develop ice and seizes up after a few load or two of ice. you will have to remove the ice box, blow dry the build up, and restart the ice making system. we've owned it for 3 years now and then the coil leaked. i had the coil replaced and refrigerant recharged. worked again for a few days then now the compressor is locked and inverter board fails. so i'm in this dilemma of whether i should continue to dump money in this refrigerator or replace it with something more reliable. i just hope those that are reading my review be warned not to buy this specific model.... you'll be in for a headache.
by
Response from samsungcareDec 6, 2021
We're sorry to hear you were less than satisfied with your product. I know you have been dealing with this for a long time. Thank you for taking the time to share this with us. If you have questions or require future assistance; please reach out to us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143951697
Customer review from Samsung USOct 31, 2021
Do NOT buy!!!!
JUNK. Lasted exactly 13 months. Had to fight with SS for refund because they want to charge you to find out it's a compressor failure which IS covered. Search FB for the Samsung recall group! Thousands of stories like mine and worse. Houses catching fire.
by
Oct 27, 2021
A year and still going strong
I bought this a year ago. I haven't had any problem with it. I love the tablet door functions, especially the integration with Ring. No regrets and plenty of compliments from guests. Very much recommended.
by
Response from SamsungOct 28, 2021
Hey there, FridgeFred. We are happy to hear that this refrigerator has been a welcomed addition to your home. Thank you for choosing Samsung. ^Lo
Oct 19, 2021
Touch screen is not reliable and stops working
[This review was collected as part of a promotion.] the touch screen stopped working just after 1.5 yr. smartly the product carries 10 yrs compressor warranty and the refrigerator works as usual but because all the control of the refrigerator are from touch screen, i cant update any settings. so now without the touchscreen , this refrigerator is same as one from 80s as it has fixed temperature. big disappointment on such low reliability of the premium product from top brand.
by
Response from Samsung CareOct 19, 2021
I realize this must have been rough for you. I understand the touch screen is experiencing problems. If you have already tried troubleshooting the refrigerator. You can try reaching out to a service center. You can do that by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung USAug 10, 2021
Worse experience
despite its great looks and functions, the refrigerator completly stopped working not even two years of using it. how is it that this expensive machine can just stopped working, not only that it took weeks before fixing it at my expense since warranty is only good for one year. imagine to have to live without a regrigerator for a month having a large family in my house. very dissapointed, this is the second time we own a samgsung refrigerator and both times thwy failed us. never buying samaung again and not recommending it to anyone to have to go through this headache. save your money and time and buy another brand.
by
Response from Samsung CareAug 11, 2021
Hey, Carlos. Thank you for taking the time to share your experience with us. No one should be without a refrigerator with a family to support. I would like to inform you this model has a 5 years warranty for parts and labor for the Seal Refrigeration System. The technician would have to diagnose the unit 1st to verify what is wrong with the unit. You can find the full list of the warranty details in the link below. ^Pat
https://www.samsung.com/us/support/service/warranty/RF28N9780SG/AA
Customer review from Samsung USJul 20, 2021
Worst ever
we paid a high price for this fridge, the entire fridge. the ice maker is the absolute worst. we have had it repaired at least 6 times since we bought it 3 years ago. it has never been fixed. water continually leaks from the ice maker into my fridge, leaving puddles of water inside my fridge. the ice maker leak cause it to continually freeze up and stop making ice. we have learned how to repair it ourselves and have to de ice it once a week. which includes taking the entire ice maker out and scraping off the ice build up. and recently, it just stopped making ice all together, even though there is no build up. our warranty just ended and now if we wanted to repair it (which would obviously just be a temporary repair) we have to pay a diagnostic fee and labor. it's so ridiculous.
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Response from Samsung CareJul 21, 2021
It sounds like you have been dealing with this for some time now, so I know it must have been hard for you. We are constantly working to improve the quality of our products and customer experience alike, your feedback is greatly appreciated and I will be sure to report your feedback via the appropriate channels. ^Pat
Customer review from Samsung USJun 3, 2021
Beautiful refrigerator. Disappointed that it's so noisy....
Beautiful refrigerator. Disappointed that it's so noisy.
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Response from SamsungJun 9, 2021
Hello Hlee, I understand your concerns and we value your feedback. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. I am including a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3iyGN8v). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143396835) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
May 10, 2021
Okay product, TERRIBLE support
We loved this refrigerator. After about a year, we started to have problems with the freezer. After spending weeks trying to get someone to come out and having missed appointments, someone finally came out from Samsung's approved service provider. He misdiagnosed the problem, ordered a part we did not need and kicked the can to the next tech. This guy came out with the unneeded part, correctly diagnosed the problem and tried to fix it. He warned us at the time that the repair would either fix the problem or in less than 3 months it would break again. It broke. Another service guy from the same company came out after weeks trying to get a service call placed. I don't know what he did, but after he left NOTHING in the refrigerator worked. He did admit that this problem had him flummoxed (which did not inspire confidence) and said he was having another tech come out to try to repair the unit. At this point, the freezer was down, the flex zone was not refrigerating and the refrigerator was not refrigerating. So we waited for the next tech to come out. After more than a week, he came out and pronounced the refrigerator dead. Now comes the really fun part - you see this is covered under Samsung's warranty. We were told to wait 48 - 72 hours and someone from Samsung would call us about the refrigerator. No one called. We tried to call them, but the number we were given for this went unanswered.
I don't know who at Samsung chooses their approved providers for work, but these people are affirmatively bad. The only tech they have who appears to know anything really needs to find work elsewhere.
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Response from SamsungMay 11, 2021
Hello jrbeckerjr, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. Based on the information provided you are on the right track with getting the issue resolved. If you need further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143295187) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
May 6, 2021
Fridge is leaking and not keeping freezer froze...
Fridge is leaking and not keeping freezer froze
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Response from SamsungMay 7, 2021
Hello VINCENT, I understand your concerns and your feedback is important to us. We are here to assist you with any questions or concerns that you may have. I am including a helpful troubleshooting guide to assist you with the leak (https://bit.ly/33ChZ77) and the freezer (https://bit.ly/2RDlTda). If you need further assistance, feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143284002) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
May 6, 2021
Icemaker
icemaker freezes up and stops making ice on a weekly basis. samsung, this is a ridiculous amount of money to pay for a defective refrigerator.
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Response from Samsung CareMay 7, 2021
Hey, Lee. Thank you for bringing your concern with the ice maker to our attention. I realize dealing with this on a weekly basis could be very tiring. Try taking a look at the link below for detailed steps on how to resolve this problem. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Customer review from Samsung USMay 3, 2021
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Apr 24, 2021
Super Fun Refrigerator
like i said in the header, super fun refrigerator. you can download a bunch of fun apps. i downloaded pandora because i personally like to blast music while i cook/bake. this fridge shows what is expired and whos taken your food when they said they didn't. had some problems with the ice machine but samsung service came to fix right away!!
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Customer review from Samsung USApr 14, 2021
Nice until ice maker start to have an issue
purchased this jan. 15, 2019.. january of 2021 ice maker start to freeze. i was able to fix it until this month of april , ice maker starts to freeze every week. i have to monitor it when starts to freeze, dump ice and put hot towel on the top of ice maker. did all the trouble shooting, nothing help. i read that the ice maker of this is defective and need to be recall. sensor issue!!
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Response from Samsung CareApr 15, 2021
Always a pleasure to hear from our customers. Thank you, Cathy, for bringing this to our attention. No one should have to deal with their unit freezing up every week. The best course of action right now would be setting up a service repair. We can do it for you, or you can do it by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
Customer review from Samsung US
