Customer Reviews for Samsung 4.5 cu. ft. High-Efficiency Front Load Washer with Steam and AddWash Door in White, ENERGY STAR

This washer is amazing. Does great job washing and the steam function is awesome to get tough stains clean. Recommend this unit as a first choice. Were buying the matching dryer next. Thanks Home Depot for a great price!

So far so good... except that the detergent tray doesn't sit flush against the machine. I tried contacting Samsung and they told me to contact Home Depot, which I haven't done yet. It really, really bothers me. Enough that I hate my new washer.

the day my washer was delivered, I immediately used it for a test the machine is quiet, easy to use and has great features like the small door on the front for additional load, the machine has bright display on its monitor panel the product was impressive and it looks great in white color i will definitely recommend this to a friend

I just purchased this washer a week ago. I saved towels, whites, delicates to wash and try it out. It is much quieter than my old agitator machine. My white clothes came out bright white (I was impressed, I don't use bleach and just used my normal Tide pod). My delicates came out perfect as well as the towels! I am so glad I purchased this machine. I gave the design 4 stars only because they add in door the opening is rather small and really useless! You have to pause the machine to add anything might as well open the door!

I can't believe how much laundry you can stuff into this washer and it comes out sparkling clean. I love the add wash door have already used it several times. The steam has made prewash spot cleaning a thing of the past. YEAH!

Love my new washer! The add wash door has already come in handy, and is the main reason I purchased this washer, as more times than not- I forget to put something in! I also love the steam and sanitize features!

I've been happy with the purchase so far. It is very heavy, does a good job washing, is fairly quite, and has a LOT of features. One issue I need to figure out is using the secondary door after it has started. Hope it isn't a defect. Even given the price, with the use so far, I would recommend it

Beautiful machine, well designed, economic and silent!

When the professionals came to install the Samsung AddWash Front Load Washing Machine, I was initially intimidated by its design and all the digital bells and whistles. The machine seemed vaguely menacing, like a dark metal Darth Vader lurking in my basement. I didn't find the owner's manual much help either. However, I have become accustomed to having a muscular front loading washer that lights up and sings! This machine seems to be very sturdily designed and it gives the owner multiple options for every conceivable type of washing load. I have always had top loading machines, but this front load washer is very easy to use, with a lot of room in the drum. It even features a secondary door in the main door so that you can add additional laundry once you have started the cycle (and it really works). I have tried washing everything in this washer: regular loads of laundry, pillows of all kinds, bedding, delicates, pet stuff, extremely dirty stuff, and even stuffed animals and bedroom accessories like a bedrest reading pillow. Because I was able to tailor the machine's cycles to each kind of load, all the loads came out clean, only damp, and undamaged in any way. The machine operates quietly and so far I have not had to deal with any balance issues when washing or spinning. The lack of an agitator removes most of the balance/load distribution problems. The control panel has a knob for selecting the kind of load you are washing and a digital display that gives you additional customized settings. Since the machine senses the size of your load and adds water accordingly, you cannot select the water level yourself. There is a drawer on the top left for dispensing the He laundry detergent, fabric softener, and bleach. You will get a digital error message if something is not right, such as the AddWash door being ajar. You also have a pause button, a delay cycle setting, and the option to use a lock on the machine for child safety. I feel like I have only just begun to explore all the options available with this washer. I like the fact that is is Energy Star certified so that I can save money while helping the environment. You also have the option of operating the machine remotely through a Smart Home Adapter that syncs your smart phone to the washer. I was sent the adapter but unfortunately cannot use it because I don't have an appropriate phone. This Samsung High Efficiency Front Load Washer is the most advanced washing machine I have ever owned and I am thrilled with its performance!

I have owned more than half a dozen low end washing machines, most coming with the purchase of a house. Several have broken and I have been able to fix some of them, although spare parts are expensive. My last machine still worked but had a defective cold water valve that added several hours to the wash time. Time for a better machine. If the build quality is as good as it looks it will likely outlast me. The first thing I noticed was the weight- over 200 lbs, I used a hand truck to move it several hundred feet over rough ground and a few low steps. The packing was excellent but made the machine so bulky it only just got in the door. The outside of the box gave clear detailed unpacking instructions. Hookup was easy once the machine was moved into position. The operating instructions were intimidating at first, but the complex control panel was logical and has many options I have yet to try. It even has an option to add internet access! The machine is much quieter than the old one, and does an excellent job of cleaning clothes.

With its blue door reminiscent of a spaceship porthole, its somber stainless steel, and its control panel buzzing with diodes, this washer is the strongest technological statement that you can make in your laundry room. There is no doubt that this washer is the result of intense research from Samsung. For instance, the design, usage, performance, energy consumption, soundproofing, and connectivity are all cutting edge. In a nutshell, this Samsung washer has it all. Let's start with the AddWash feature, of which Samsung proudly gives the name of this line of washers. Any item forgotten after starting the washing cycle can be added through the AddWash door. This brings a level of convenience which is unmatched by any competitor. With AddWash, there are no more excuses for not switching to a front loader. There are indeed many good reasons to prefer front loaders to top loaders. For instance, front loaders are much much more energy efficient. According to the EnergyGuide, this washer uses 100 kWh per year, which is about a third of the energy consumption of a high efficiency top loader. With power consumption of 200W in wash mode and 550W in spinning mode, this washer should be the prime choice for any conservationist. This washer is also brilliantly quiet. Silence is another traditional advantage of front washers but, with its brushless motor, I have to check through the door to know whether the machine is actually tumbling. In active spinning mode, you can hear a little humming noise, but overall, it is remarkably quiet. So, how does R2-D2 wash? Pretty well so far. My white socks that I use for gardening – don’t ask – came much whiter than with my previous washer. There are many functions, which is great, and it is possible to save your favorite mode such as: normal + extra spin + rinse for example. It is large enough to clean our winter king size duvet and there is a dedicated bedding mode. The “quick wash” is particularly impressive, delivering a load in just thirty minutes. According to Samsung, the steam technology, that this washer uses, helps tackling the deepest stain and reduces the washing time. Finally, there is a possibility to control this washer with your phone. There is a dedicated app designed by Samsung for it. Should a problem arise, this feature should also help to troubleshoot the washer. However, in order to use this “Smart Home” technology, you will have to purchase an adaptor. Given the price tag of this washer, it feels a bit stingy from Samsung that consumers have to spend another $25 on Samsung website to fully enjoy the washer: this deserves to be included in the package. Regardless of this minor adaptor issue, this washer represents a giant technological leap forward, and ticks all the boxes, which should make it the prime choice for anybody shopping for a new washer.

PROS: Plenty of room for clothes Normal cycle completes in just 45 minutes Stays balanced during spin cycle (no wobble!) Relatively Quiet (compared to my older LG) The black stainless steel is super sleek and stylish and the controls are easy to read. UnfortunatelyI didn't get the pedestals with my set, but even if I did, i don't know how you would lift this heavy beast up high enough to attach them? Seriously, this machine is heavy and took 3 people with a dolly to maneuver it around. My only complaint is that I think the bleach dispenser is too far back in the tray and is difficult to get to without getting bleach in the other dispensers. The other thing I do not like is the sound/chime that plays - I find it extremely annoying, but thankfully, you can turn off the sound completely and it remembers that setting each time you power on/off the machine. At the end of the cycle, there was still some standing water at the bottom of the rubber door seal and a little water that would come out of the drum holes. So I just wiped up the door seal with a towel and left the door slightly ajar to let it air-dry (from previous experience with front-load washer). That said, it is much easier to wipe around the seal to keep it clean and dry. I am really looking forward to trying out all the extra features and different cycles. I've had nothing but good experience with Samsung products so I am optimistic that this machine will last me a long time.

If you made a list of all the features and functions a clothes washer should have, you would find a match with this Samsung washer. The highlights of this washer is it has a large 4.5 CU feet capacity and is a front loading unit. With front loaders you can't open the door to add an item your forgot without draining if first. Well that's not a problem for this model. The engineers have designed a AddWash feature. You just pause the wash cycle and open the door inside the main door and you can add laundry to the existing load. In reading the manual they explain they automatic load measuring system. When you start a cycle the drum rotates and measures the weight of the load. Then it calculates the wash time based on the weight of the load. I thought this was very clever engineering by Samsung. Between the cycle knob and the touch pad control I can't calculate how many possible running scenarios there are, but there are plenty. There are 14 preset cycles on the dial: Rinse/Spin Allergen Sanitize Whites Bedding Heavy Duty Normal Deep Steam Quick Wash Towels Perm Press Wool Delicates Active Wear The manual provides a list of the type of loads and which cycle you should use. The control panel allows additional settings for the water temperature (there are 5), the spin selection (there are 6) as well as 9 cycle options, one of which is the Steam option which is a great feature. It can be used for heavily stained loads and sanitizing the laundry. And you can even save your settings for what you like best. The detergent is loaded in a slide tray with areas for pre-wash, washing and fabric softener. Just pour everything you want in the proper area, load your clothes, select the cycle and you're ready to go. Note that if you use powdered detergent you need to remove the liquid detergent pan before adding the detergent. This washer will provide excellent cleaning results for all your different types of loads. Samsung has brought high-tech into the laundry room. Samsung also has matching dryers (both electric and gas) available at Home Depot.

This Samsung washer and it's dryer are so bad I am never going to buy a Samsung products again. We've had multiple repairs and complete replacements. It has flooded the floor from the internal pipe coming unhooked. Can only wash 2 towels at a time otherwise becomes unbalanced and doesn't try cloths. For what most people would consider medium loads we have to put it on extra spin for a chance to be not soaked. Very loud and can't run at night. We shouldn't have to get them repaired every other year from this high end product.

Great set! I’ve had it over 4 years now and my only complaint is that the smart features don’t work/connect, but I don’t really need that. Nothing has broken. As for mold, you can’t rely on the self-cleaning alone. You still have to wash your washer, but the self-cleaning definitely helps not have to clean it as often.

We bought this washer 5 years ago, and only used it for 4 of those due to a washer already being in place at our rental. We started using it again a few month ago when we moved and have nothing but issues despite keeping up with regular maintenance. We’ve had an error code during the spin cycle with every load washed. The rubber boot has been almost shredded, the inner drum is not lined up (causing a horrible noise with each wash that can be heard on a separate floor of the house over the TV). It seems like the bearings may be worn out (despite being 5 years old), and I have looked EVERYWHERE and cannot find the parts needed or recommended to replace them. This is a horrible washer that does not sustain use for any of the recommended lifespan. It’s sad that the VERY old topload basic washer that we were using prior to this expensive purchase, held up significantly better. We will most likely have to buy another washer now considering we have 3 children and cannot go without washing clothes for an extended period of time.

Don’t waste your money, this washer only lasted us 4 years! Talk about a disposable product.

We’ve owned this combination for a few years now. We still love the set. We’ve never had any issue with either item.

JUNK! Had 5 years. As soon as warrenty expired door started leaking. Keep tray under it to catch water. Loads keep getting unbalanced. Worst thing is the trap to stop debris from getting to pump. It plugs constantly! You have to lay on floor and SLOWLY drain water via small tube into a short pan emptying several times. Can sometimes takes 15 minutes. Then you remove filter and more water run onto floor. Dig gross junk from filter and replace. Who in the world designs a filter that requires you to drain water before removing? Samsung! Also if you spin drum when empty you can here water slosh. That rancid water is there all the time.

The worst, it gets super moldy, it fails constantly. We used our warranty so many times but they just kept replacing parts instead of getting a new machine before it failed 100% after warranty expiration. Top load is the way to go, avoid this machine.

I've owned this washer for 4 years and I've had zero major issues with it. It does a great job of getting clothes cleaned, it's got an option for everything I've ever needed for a family of six, and it's the quietest I've ever had. The add-wash has come in handy much more than I originally thought it would. You'll want to occasionally clean the rubber seal to avoid buildup, which isn't difficult. I was especially impressed when our water line was being repaired. Without notice, the technician turned water off to the few houses on our line and I panicked because I had a load going, thinking the washer could be damaged if it continued to operate without a water supply but it immediately paused itself and gave the code for no water supply. After a few hours the water was restored and it automatically started right back up where it left off. After heavy use for four years, nothing has broken or stopped functioning properly. It is a bit on the larger side, which unfortunately, is the only reason I'm no longer able to use it after moving into a home with a laundry room that's tighter in space. On the bright side, someone who is in the market for a used, excellent working washer will benefit from its many more years it undoubtedly has left to give.

I have had this washer and dryer set for 14 months and so far it is a dream come true! The add wash feature is amazing, really amazing! I feel happy just walking by it.

purchased in june 2018 - only 3 years later the machine won't complete a spin cycle. similarly to another review on this site. it is incredibly disappointing to have such an expensive and robust machine that will not function at this stage. i have shipped to my mom in brazil in the confidence i have on samsung brand, but now with this issue and without proper support it is completely useless!!

this is by far the worst washer i ever owned. we lived in rentals and apartments before and used washers that cost fraction of what we paid for this one and they worked 100 times better. please save your money and don't buy this. my laundry has a stinky smell after every wash, stains are never cleaned, and worst of all, clothes always come out soaking wet!! samsung, never again!

My washing machine broke right at 3 years of use. I set up an appointment with Samsung to get it fixed, which I will end up paying more than $500 all together to get it fixed.

let me begin by saying that all my appliances are samsung. but i no longer have confidence in their appliances. i currently have a non functional washer model wf45k6200aw/a2. with only 5 to 6 years, it no longer powers on. this is not the first issue that i've had with their appliances, a few month back our dryers wheel bearing gave out and had to be replaced, prior to that our refrigerator stopped cooling, due to clogged rear coils. i've had nothing but issues with these poorly designed and cheap quality appliances. it appears that these appliances have a shelf life that last up to a few short years after the warranty is no longer available.

To make it simple, I'm stuck with a machine that doesn't wash my clothes properly. Clothes go in with a stain and comes out with the same stain. Not recommended if you have an infant or young children in general. Very disappointed.

1.5 years into the purchase, the machine started breaking. Although, it still covered by the warranty the service is very difficult to schedule (COVID is blamed, of course), and replacement parts availability is iffy. Worse yet, it appears the same parts, in my case water pumping motor tend to break. Once, the warranty is over and the cost of repair for these machines are sky high will be looking for an alternative from other brands.

Do not buy this washer, especially without the longest warranty you can get. It's overpriced and oversold. Clothes get clean. I expect a washer to last longer than 2 years. It has electronic problems. Samsung has advanced technology but has not figured out how to make a reliable washer. The wifi connectivity requires an additional item and it rarely works, Samsung does not keep the app maintained. The add laundry door seems cool but is not with the extra money. I'm very disappointed. I wish Bosch still made washers and dryers.

So I bought this washing machine at the end of January of 2020. Fast forward a year and 3 months later and the words started rubbing off the control panel where you select your wash cycle. I contacted Samsung and they toldnme i have to pay for the part to replace it. Totally unfair. That is definitely a manufacturer defect. I googled the issue and saw that many others had the same issue I did with the words rubbing. It also happende to them right after there one year mark. Next thing you know i won’t be able to see what cycle I’m selecting and I’ll have to use a sharpie or something. This is ridiculous. The pros, the washing machine gets my clothes really clean and in rings the clothes out so well you don’t have to dry them very long. But I’m really disappointed about the sisplay issue.