Customer Reviews for Samsung 1.9 cu. ft. Countertop Microwave with Sensor Cook in Stainless Steel

Hello PattiB, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144013546) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena

We're happy you decided to go with Samsung. We hope we continue not to disappoint. ^Pat

Thank you so much, for letting us know what you think of the microwave. Samsung values the opinions of all our customers. ^Pat

I'm happy to hear how much you are enjoying the microwave. ^Pat

Thank you for sharing this image with us! ^Pat

Easy to clean, sleek modern stylish look and quick cooking are features of a quality appliance. Thanks for your honest review. It's a privilege to have it! ^Shifa

Hey Happyuser, thanks for taking a moment from your busy day to tell us about your great performing Samsung microwave and also thanks for recommendation. ^Shifa

We are so glad to know that you love your Samsung microwave. Everyone wants their appliances to be easy to use, and enhance the look of their kitchen. Thank you for choosing Samsung. ^Shifa

Thank you, Sherrimack! I appreciate you sharing your positive experience! I'm so glad you like your new Samsung microwave. You're the best! ^Shifa

Hey there Roadrunner! Thank you for this great feedbck. A selfcleaning microwave is an excellent idea. Thank you for making the Samsung family part of your family! ^Bri

Hey there Grizzly, I would be happy to help here. I would recommend checking out the following link that may assist with the heating issue https://bit.ly/2PUiikL. You can learn more about the Eco setting in the user manual https://bit.ly/2poSamB on pages 22-25. If you may need further assistance please reach out to us 1. Facebook Messenger:  http://m.me/samsungsupport 
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling:  1-800-SAMSUNG ^Bri

Hi there,

Thank you for bringing this to our attention. I see you have some concerns with the 1.9 cu. ft. Countertop Microwave with Sensor Cook in Stainless Steel, Silver. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

Borosilicate glassware is used in the microwave oven because it is highly thermal resistant. Glass is a non-crystalline, hard but brittle solid material formed from the mixture of silica and silicate. This is necessary to keep the microwave energy inside of the microwave. It a required for both the operation of the oven and for safety. If it was not there, the energy would not stay in the microwave oven, it wouldn't cook your food, and it would be dangerous for you.

Like any other lightbulb, you need to change your microwave's oven light once in a while. But don't worry, it only takes a minute to replace the bulb with a new one, and soon you'll be cooking fast, delicious meals again.
Caution: When replacing the oven light or cooktop light, make sure that you are wearing gloves to avoid injury from the heat of the bulb.

Replace a Samsung microwave's oven light or cooktop light/ https://www.samsung.com/us/support/answer/ANS00049242/

In case of repairs will be needed, please take note of your warranty coverage:

https://www.samsung.com/us/support/service/warranty/MS19M8000AS/AA
ONE (1) YEAR PARTS AND LABOR(CARRY IN), TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON

Should you need more assistance, please feel free to get back to us via the following options:

1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

Reference Number: 1144759449

Have a great day.

^Charles

Greetings! It sounds like you were looking forward to using it as part of your updated space, and now you're being inconvenienced by your Samsung microwave model. We are here to help in any way we can. I have shared a Samsung link that will help with your experience with the operational noise and vibration. Samsung microwave is making unusual noises: https://www.samsung.com/us/support/troubleshooting/TSG01001968/ I have shared another link below for your experience of the microwave not heating. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147286789 to help our team pull up your information. Leo

Greetings, We understand your disappointment with your microwave that is noisy. Let us help improve your experience with your microwave. Here is a link for troubleshooting steps for your microwave that is making noise, kindly click the embedded words. Samsung microwave is making unusual noises. https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147116307) to help our team pull up your information when you message us. Thank you. -Ricardo

We understand how annoying it can be if your microwave is not working correctly, kuyajon. Let us help you take care of that. The dark interior is essential to contain the microwave energy within the oven. It is necessary for both the oven's proper function and safety reasons. Without it, the energy would not remain inside the oven, food would not get cooked, and it could pose a danger to the user. For any other concerns, please click the links below and browse over the hyperlinks for tips. The Samsung microwave is making unusual noises (Please select the best that describes what you are hearing): https://www.samsung.com/us/support/troubleshooting/TSG01001968/ The Samsung microwave is not heating: https://www.samsung.com/us/support/troubleshooting/TSG01001963/ For additional details, please turn to pages 34-35 of the microwave's user manual and see "The oven does not heat and Heating is weak or slow": https://downloadcenter.samsung.com/content/UM/202309/20230915150530522/O_01._MS19M8000_AA-04_IB_FULL_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146677779, to help our team pull up your information when you message us. Have a great day. -John

Hello there, We want to ensure your microwave works at its best. Let's go ahead and help you out. Here is a link to what you must do immediately if your microwave turns on without interaction. Microwave turns on by itself https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146574969) to help our team pull up your information. Have a great day. ^Camille