Customer Reviews for Samsung 24.6 cu. ft. French Door Refrigerator in White
- Ice Master produces 10 lbs. of ice per day and stores 4.2 lbs
- CoolSelect Pantry provides added temperature control
- Twin Cooling Plus keeps food fresher longer
Customer Reviews
Dec 29, 2023
Worst appliance ever
We have had this refrigerator for 4 years and by far it is the worst appliance I have ever owned bar none. The first year we noticed water under the beverage tray. we found that the evaporator drain was frozen. We installed a longer aluminum Clip Drain Evaporator. We never had the water under the tray again and assumed that was taken care of. Next, we have had unending problems with the icemaker freezing up and the freezer deciding to quit working. We would try to reset the controller by unplugging and unreliably the freezer would restart. The last straw has been the drinking water freezing up shattering the filter and reservoir then unthawing and dumping 20 gallons or more of water on our wood floors. We are still dealing with the floor damage as I write this. Tomorrow it will be over we are scrapping the piece of over engineered crap and buying a Frigidaire. Worst investment on an Appliance ever.
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Response from Samsung CareJan 3, 2024
We understand your frustration going through all this with your refrigerator, Rick. Let us help.
If your ice maker freezes over, please refer to the latter part of the guide under the "Ice maker is frozen over" section for instructions on what to do. You can access the guide through the link below.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
For further assistance with the freezer quitting working and drinking water freezing up, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146693126) to help our team pull up your information when you message us.
Thank you.
-Angelica
Customer review from Samsung USDec 1, 2023
Samsung products are sad
Sad refrigerator. Now freezing up because of known problems. I lost of of our thanksgiving food. My Samsung microwave went out once. My Samsung dryer has had the elements replaced twice and my Samsung stove screen has to be replaced twice now.
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Response from Samsung CareJan 18, 2024
Greetings,
We can imagine how it feels to have those appliances that don't work as they should. We are here to help you.
I have shared a link below about the steps if the temperature of the Samsung refrigerator is too cold. Kindly click on the embedded frost in the refrigerator word inside the article for additional instructions.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
We would like to speak with you more about the experience you had and determine what steps can be taken to help with your Samsung appliances.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146749256, which will help our team pull up your information.
^Rainly
Customer review from Samsung USSep 17, 2023
Water leak
Refrigerator works fine but I keep getting water under the bottom tray I can't find the problem
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Customer review from Samsung USAug 22, 2023
Restoring white color need more information
Everything is fine, but Im restoring the paint of the fridge since my kids scratches by accident, wi want to know what color # type is? the spec sheet just says white, but theres tons of whites colors... i want to find the correct color. Can you help sharing me that info please? By the way, what rework method do you recomend or what paint do you recommend to do this? i will aapprecciate, good product, thanks!
by
Customer review from Samsung USJan 8, 2023
DO NOT BUY THESE APPLIANCES!!! They are the worst
I bought all four frig, stove, dishwasher and microwave, all but the microwave have been huge disappointments!!! I have had them maybe 2 years and the dishwasher has stop working once, just went dead. The clock on the stove looks like it glitches with a constant flickering behind the clock, the name plate is coming off which is just so unattractive, plus the coating “black stainless “ is peeling under the oven door handle! Now the refrigerator although the ice maker which everyone else seems to have had trouble with has always worked well the shelf that wraps around the ice maker inside on the door has broken, the bottom has split, and let’s talk about how it’s a 4 day project the clean under the glass 🙄 why should anyone have to disassemble a refrigerator to that degree to clean under that little lip where the glass sits? These appliances are completely garbage!!! For the money I have spent I feel completely sick!
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Response from SEA CareJan 11, 2023
Hello there.
We all need fine working appliances to make our daily life easier. Let's go ahead and get the information you need.
When your dishwasher doesn't turn on, it could be nothing to fret about. It could be a tripped circuit breaker or a switch that needs to be flipped. Please check this link for details.
Samsung dishwasher does not turn on
https://www.samsung.com/us/support/troubleshooting/TSG01001914/
The display on your oven is intended to light up only the functions you need at any particular moment. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again. Please check this link for details.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Sometimes messes in the fridge require deeper cleaning, and to get the job done, and you have to remove the refrigerator bins, shelves, and drawers. Please check this link for details.
Samsung refrigerator shelf/drawer removal and cleaning guide
https://www.samsung.com/us/support/answer/ANS00063107/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Customer review from Samsung USOct 7, 2022
Samsung should have issued a recall for these
Just bought a house and this refrigerator came with it. Now I know why the owners left it.
Within one week the frig unit wasn't keeping temperature. Saw ice accumulating in holes over evaporator cover. Googled around and found a class action lawsuit in Virginia, a Facebook group of owners with the exact same problem. Also found youtube videos on how to fix it. Figured I'd give it a shot - opened up the cover and - HA! the prior owner had already tried all the Youtube fixes, to no avail.
There was a block of ice around the top right, and the drain was frozen solid (with the longer tube heater insert in it). I may still try a fix, but I bet my wife will just make us buy a new one. LG here we come.
Samsung should just give up on refrigerators with how they've handled this - it should have been recalled, permanently fixed, and lastly for the engineer who designed this garbage, they should publicly shame them on Linkedin. Find a new career buddy.
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Customer review from Samsung USApr 15, 2022
Bad ice maker and temp control
after three years ice maker began to malfunction. overfills then stops making ice then ice it melts and refreeze at the bottom of the compartment and bottom of the fridge. i empty the ice twice a day to keep it running and cold enough to not melt ice or i have to shut it off. shut off sometimes it takes multiple resets, which can only be done once a day to get it running again. so shuting off can mean no ice for several days. i also have to defrost or chip away at ice chunks in the compartment about every other week. the maintenance i have to di is ridiculous. i also bought a samsung dishwasher at the same time. it stsrted to leak after just over a year so i have to place a boot mat under the front of it everytime i run it. samsung tvs and phones are great, the appliances are horrible
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Response from Samsung CareApr 18, 2022
Hi Xavier,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator not making ice. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting these links for basic troubleshooting steps:
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Block of ice in the freezer ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Slushy or frosty ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Water comes out when I try to dispense ice:
https://www.samsung.com/us/support/troubleshooting/TSG01109814/
Cooling issues with refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The dishwasher is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001021/
Replace your water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF263BEAESR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413104
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USMar 17, 2022
Years of hassle!
about 2 years into having the refrigerator our ice maker started freezing over. we would defrost using tips found on internet only to find this temporary solution work for a few weeks at a time. we even found they had published about new parts made to fix this problem permanently. we bought the part just for it work for a little while and then back to normal issues again. ice even built up behind the inner back wall panel of the refrigerator. we had to remove all the food to take it off and defrost. we see the ice building up again. we haven't used our ice maker in almost a year and i just tried removing the tray and now it's stuck. can't remove it and can't get back in all the way. this is ridiculous and an evident defect in this model.
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Response from Samsung CareMar 31, 2022
Hi Luz S,
Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
I have shared links below that may help resolve your concern
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144355498
Leo
Customer review from Samsung USNov 27, 2021
issues cooling ,a leak issue,ice not making ice
issues expensive item very disappointed.
issues issues expensive parts
cooling fan replaced $100 bucks
ice maker not making ice i guess just water dispensing
a leak for over a yr we are trashing it soon samsung fridge bad design poorly build.
.
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Response from SamsungNov 29, 2021
Hello alberto, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We are always looking for areas in which we can improve our products and it is only through feedback from customers like yourself that we are able to make our products better. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143926046) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
Jun 26, 2021
Water doesn't work unless it's leaking
really like the space but the water always would stop working intermittently. the bottom of the refrigerator would be the only spot that would get water and it freezes under the deli tray. today it was so bad that it started leaking out of the sides.
haven't been able to get ice since the water won't work long enough for it to make the ice. it's like playing the lottery when you're trying to get water out of this thing. it only works where it's not supposed to go!
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Response from Samsung CareJun 28, 2021
Elisa, I can see where you are coming from about the water leaking. And, We appreciate you bringing this to our attention. I'm sure we can fix this issue, so you can go back to enjoying the unit's space. Normally when water is leaking under the crisper drawer, the refrigerator isn't. leveled correctly. Follow the guide in the link below. It should help resolve this issue. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Customer review from Samsung USJan 13, 2021
Disappointed
i bought this fridge about 2 years ago and hadn't had any problems until recently. it started making weird mechanical noises and now the ice maker often freezes to the point that it doesn't create more ice cubes....typically i've been able to manually remove all the ice. however, today i wasn't even able to because of how much it accumulated.
picture attached after trying to remove everything.
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Response from Samsung CareJan 14, 2021
Thank you for bringing this to our attention. To help us identify the issue, try taking a look at the link below. It goes over detailed helpful tips on how to get your dishwasher back working properly again. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Customer review from Samsung USJan 11, 2021
Quality Issues
this is the worst icemaker on the planet. constantly frosts over and into the bin. have tried various methods of sealing the unit since warmer air is clearly getting in. i removed the bin and sealed the opening to watch the frost grow. **please see photo**
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Response from Samsung CareJan 13, 2021
I understand your concern and we would be more than happy to assist you. Take a look at the link below for steps regarding your dilemma. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
Customer review from Samsung USNov 25, 2020
Ice Maker Constantly Freezes Up
the icemaker continually ices up. this creates a wedge of frozen cubes which prevents the ice from falling into the dispenser and consequently making more ice. i regularly have to use a knife to break up the ice jam. am now resorting to manually defrosting the unit with a blow-dryer.
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Customer review from Samsung USSep 16, 2020
Reliability is HORRIBLE!
My ice maker froze up a little after 1 year. Defrosted the ice maker a number of times until it totally quit working.
The coils in the back of the inside completely iced over after about 2 years. Defrosted a number of times (total pain in the a&&) and now the fridge cannot get over 46 degrees even though I have set it between 34-40 degrees F. The last time I thawed it out it only took 2 weeks before I saw ice developing on the back wall coils again. Stuff now spoils quickly and I will probably be buying a new one and this current fridge is only 4 years old!!!
Stay away from Samsung. Their customer service people would not help me other than call someone to come out. Go to youtube and look. There are sooo many people showing how to thaw the fridge and ice maker out. It is comical. So many people who had technicians out who couldn't fix it but still charged them. Do you reseach.
by
Aug 7, 2020
Horrible ice dispenser
the ice maker has been serviced or repaired 4-5 times in the 3 years we have owned it. it used to freeze up and no ice. then there was a recall and the part finally fix it. now it leaks inside the fridge and each time you get ice. so furious with it!
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Response from Samsung CareAug 10, 2020
We understand your frustration and appreciate, you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat
https://bit.ly/2PCjScS
Customer review from Samsung USJul 13, 2020
Beware
Spent a small fortune on this unit. Worked fine for only a few months. Then it started. We are on the third ice make and it quit months ago. The drain freezes in the refrigerator section. We live with constant towels soaking up the drain water. This unit reminds me of the Pontiac Fiero “looks good, won’t run”. Do not buy a Samsung refrigerator. You will be sorry if you do.
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Jul 13, 2020
Ice ice
The fridge freezes up slowly, and I have to take the back panel off and defrost it. First time took 2 years, then maybe a year. Then months, now I defrosted it 2 weeks ago and it's keeping a constant 46° in the fridge, with a nice vibrating sound of the fan spinning and hitting ice. Thanks Samsung, and home depot for helping out.
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Response from SamsungFeb 3, 2021
Hello Whatman! We appreciate your Review. I know it can be frustrating not to have iace. We would love to assist as much as we can .
We can be reached via any of the following using ticket number: 1142467654
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Nic
We can be reached via any of the following using ticket number: 1142467654
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Nic
Jul 4, 2020
Zero Star Rating. Worst Buy EVER!
we've had this 2 years. i was hoping to have it for many years and i can't wait to get rid of it!!! where do i begin? first the ice maker is the terrible. besides the fact that the ice comes out super slow, it freezes up every other day and doesn't produce ice. second, the water that comes out of the dispenser? is hard water and there's build up on the tray - ooh! and the paint is coming off of it. third? good luck cleaning the gook that gets caught on the glass shelves. fourth, better luck cleaning that open piece in the vegetable trays. fifth, every little mark shows on the exterior. sixth, the humidity control wording is already rubbing off and the interior is cracked! all within a couple of years. great buy - not!!!
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Response from Samsung CaresSep 9, 2020
Hello! If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Customer review from Samsung USJun 9, 2020
This product is excellent buy it you we enjoyed it
This product is excellent buy it you we enjoyed it
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May 28, 2020
Frozen
this is a great fridge if you don’t mind taking the whole thing apart about every 13-14 days to defrost the fridge. it hasn’t made ice in 7 months. junk.
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Response from Samsung CareSep 18, 2020
I understand this can be frustrating to deal with. If you have any questions or concerns, we are always here for you. If you would like some troubleshooting tips, you can find some in the link below. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Customer review from Samsung USMay 5, 2020
The only thing I didn't like was that I wasn't able to put a bunch of tall items in the refrigera...
The only thing I didn't like was that I wasn't able to put a bunch of tall items in the refrigerator without adjusting the Shelf in the middle or taking a shelf out. But I'm loving my new refrigerator has lots of space love the freezer on the bottom
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Apr 30, 2020
The unit itself is very functional and much larger than our last unit which was 20 years old. Th...
The unit itself is very functional and much larger than our last unit which was 20 years old. The design is simple and not too flashy. We have had the unit for two weeks and thankful for a new frig!
I like the ability to raise the interior top left shelf in order to make room for tall bottoms or chilled displays. The drawer in the freezer is great for extra storage and organizing. The alarm that lets you know if the door have been open for more that a few minutes is great!
The ice cubes are smaller in size than that our last unit, but that doesn't bother me.
The biggest issue is the the interior cool select pantry door which seems to get off track unless you are very very careful pulling it out.
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Apr 30, 2020
Installed by Home Depot people. Easy to use.
Installed by Home Depot people. Easy to use.
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Apr 11, 2020
I purchased this refrigerator along with a stove and microwave 4 years ago. I am sure that they h...
I purchased this refrigerator along with a stove and microwave 4 years ago. I am sure that they have changed slightly but their refrigerator has known issue that they don't seem to fix. Do an internet search on Samsung ice maker freezing up. You will find numerous videos and written instructions on how to fix this issue and all the parts that you will need to buy to fix it. If Samsung knows that this is such a problem, why don't they engineer it differently. I have had the entire ice maker replaced once and now have to fix it again. Also, the covering on the digital screens of their appliances delaminate. This happened about 2 years after purchase so therefore it was no longer covered under warranty, which I thought was ridiculous. My next set of appliances will be Bosch.
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Apr 7, 2020
We Love this refrigerator! The ice and water on the door has a child proof lock so that young c...
We Love this refrigerator! The ice and water on the door has a child proof lock so that young children may not push button and turn it on and hold it in . There is a ton of Room in the refrigerator and freezer sections and I love having the freezer on the bottom as I am disabled and it is much easier for me to get into and find things! Our only problem is buying enough groceries to fill this refrigerator up!
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Apr 7, 2020
Beautiful finish, really is smudge resistant. Lots of space inside, shelves are adjustable.
Beautiful finish, really is smudge resistant. Lots of space inside, shelves are adjustable.
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Mar 4, 2020
BUYER BEWARE!!!! This model as well as most of Samsung refrigerators have issues with the ice mak...
BUYER BEWARE!!!!
This model as well as most of Samsung refrigerators have issues with the ice maker freezing up. It is a design defect Samsung refuses to take responsibility for. Home Depot also refuses to take responsibility for selling a defective product. Therefore, don't waste your money. It is unfortunate we did not read reviews before purchasing as we would not have chosen Samsung for appliances.
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Feb 29, 2020
Love it, great space, nice look, great functionality,
Love it, great space, nice look, great functionality,
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Feb 6, 2020
I've had this model since 6/2013, after owning it for over a year the ice maker started freezing ...
I've had this model since 6/2013, after owning it for over a year the ice maker started freezing up. In 7/2017 Samsung came out with a kit to fix the icing up issue (Y-clip w/bracket). Year later 2019 the evaporator started icing up, replace the back cover panel to address this issue. I've had two visits by installers and one by a Samsung Tech who missed not leveling it, make sure it's level. I've called into Samsung several times after the one year warranty was up. They have said like a broken record they don't cover free repairs after the warranty is up, even though it's a known design flaw! If you do get it get the extended warranty you'll need it! Suggestion is consider Whirlpool it's more reliable!
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Response from SamsungFeb 3, 2021
Hello billybob60! You are a valued customer and your experience matters to us. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Shifa
Jan 7, 2020
Black Stainless
the black stainless ‘coating’ is peeling off. i called service and they said there is no warranty for ‘cosmetic ‘ feature. i wonder how much more will peel off. very disappointed.
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Response from Samsung CaresJan 7, 2020
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. If you would like to review warranty coverage, please visit the following link http://bit.ly/2sLXK8b. Again thank you for being an important part of the Samsung family. ^Cat
Customer review from Samsung US
