Customer Reviews for Samsung 27.8 cu. ft. Food Showcase 4-Door French Door Refrigerator in Fingerprint Resistant Black Stainless
- 2-in-1 door for quick access to drinks and condiments
- Counter-height FlexZone drawer is optimized for organization
- 28 cu. ft. capacity fits up to 28 bags of groceries
Customer Reviews
Feb 13, 2024
Started with the Ice Maker... I ended on Superbowl
Bought the whole set, Refrigerator, Stove, and Microwave. The only thing that has lasted cicra 2024, is the Mirowave. The
Started with the ice maker, but and ended with a fridge full of warm food when the compressor decided it was done. 6 years is what you get.
by
Response from SEA CAREFeb 13, 2024
Hi there,
I understand that this has been a disappointing experience. We wish to aid you with this.
It would be awesome if you could tell us more about the refrigerator so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146845828, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USNov 28, 2023
thumbs down
Our's is 5 years old. We had to buy a new one already. The ice maker freezes up, had it fixed once and did it again. We upgraded to this fridge as we built a new home, should have stuck with the lower end appliances. The light pad on the drink drawer went out too and you can't tell how cold anything is. Very frustrating spending this much money.
by
Response from Samsung CareNov 29, 2023
We want to inquire more about what occurs with your refrigerator, Lasm.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Customer review from Samsung USSep 14, 2023
Great fridge, terrible ice maker placement!
Love the fridge, absolutely HATE the placement of the ice maker! Since it is in the fridge as opposed to the freezer, it continuously freezes up! I’ve had the ice maker replaced twice in the past 5 years. Very glad I got the extended warranty.
by
Response from SEA CareSep 19, 2023
What you're feeling with the ice maker is understandable. We're here to help you out, DwayneS.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Please refer to the link below for suggestions on which steps to take for your ice maker.
Ice maker is frozen over:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146305290, to help our team pull up your information.
Have a great day!
^Chrystel
Customer review from Samsung USSep 8, 2023
Ice Maker TERRIBLE!
I bought this refrigerator in 2017?? Ice maker (non maker) is terrible! Samsung sent technician and they replaced the complete icemaker and told us this was a huge problem for Samsung. This was all done after the original warranty expired and Samsung gave me a one time extended warranty for this ice non-maker. That was nice.. so after a year of non interrupted service, the ice maker freezes up. When you remove the ice bucket, the entire interior of the ice machine is covered with icicles! Every 2 weeks we have to get out the hairdryer that has turbo heat, BBQ spatula and fork and a bucket and start the defrosting. Many times I get ice from my cheap Frigidaire to fill up the bucket on the Samsung when i don't want to spend the time thawing out all the icicles. We want this fixed soon as we are looking at replacing the refrigerator.
by
Response from Samsung Customer CareSep 11, 2023
Thank you for sharing your experience with your refrigerator, John. Let's get you the help you need for your fridge.
If the ice bucket is frozen and cannot be easily removed, do not use force or a hair dryer to defrost it. Please click the link below for tips.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146271045) to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USSep 2, 2023
Broken ice maker
Bought in 2018. Knowing the ice maker can freeze up. I bought the 5 year warranty through home depot. I would turn off the ice maker when ice bucket was full.
The Samsung recommended ice maker fix was implemented 4 years after purchase. The fix did not fix the issue.
Don't buy this crap!
Going to sell this thing for peanuts and buy another slightly dented refrigerator. 1500 down the drain because Samsung doesn't know how to fix their design flaw.
by
Jul 30, 2023
4 years of battle & I am replacing fridge.
I finally got fed up. 4 years, 3 ice makers. Last week it started leaking from under the left front of the refrigerator. I was mopping 3 times a day, sometimes more while I tried to find the leak. I pullled everything out of the freezer and the leak was not coming from anything plugged (based on forum recommendations). I read through the forums again and it was recommended that I replace the water filter. I did and the leak stopped....for 5 days. I was so sure that it was going to happen again I just purchased a new refrigerator from another manufacturer and it will be delivered on 8/1. Sure enough today (7/30) the leak is back under the left front corner of the refrigerator. I am going to make enough ice to get my husband through his ice requirement and then turn off the water to stop the leak. DONE dealing with it. If you never want ice this is a good unit and no other functions have failed....but if you want ice and use ice, even just a little bit I can't recommend this unit. Oh and something you will want to check before you buy one how you can get the unit serviced. Service, at least in my area is difficult to find and when you call the one company that does service the unit they inform me that I have to call Samsung and log a service ticket that will then be dispatched to the service company. I don't want to jump through these hoops any longer. I don't have to do it with any other appliance in my house that is no longer under warranty. I am finished and probably have owned my last Samsung appliance.
by
Response from Customer careAug 4, 2023
Hi there,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Customer review from Samsung USJul 2, 2023
Icemaker is a nightmare - rest of unit is fine
I am on my third icemaker in 3 years. It leaks like a sieve and then stops working. It isn't over used (there are two adults in the house and one doesn't use ice at all). I will give Samsung credit they have warranty replaced the unit each time. I have finally designated one of the plastic door trays as nothing more than a water catch - anything I put in it sits in water. I have to clean the pink bacteria that builds up from the moisture on the seal between the icemaker and door dispenser once a week. If I open the door I am mopping the inside of the fridge and the floor from the water leaking from the seal. I don't know why the failures happen the same way each time, but within 3 months of replacement the leak from the ice maker to the seal starts and I am guaranteed that the icemaker will fail in the next 6 to 9 months. I have tried not using that side of the refrigerator for food storage so there is adequate cooling/circulation around the icemaker compartment. Besides rendering half of my fridge useless - it didn't help. I keep anything slightly warm when it goes into the fridge on the opposite side; nope that didn't help either. Love the style, the black stainless and the rest of the fridge appears to work without issue - but the icemaker is driving me insane. I have actually had to purchase a portable icemaker because this one is so unreliable. This is my 3rd or 4th refrigerator with a ice/water door dispenser and I have never experienced this issue with any of my other refrigerators. Definitely a undesired feature.
by
Response from Samsung CareJul 7, 2023
Hi dinmi,
We would love to speak with you directly about your experience with the ice maker on this refrigerator model.
We want to help as best as we can, please reach out to us via the following options with your existing reference number if any.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us and you don't have a reference number handy, please provide us with this reference number 1145986051 to help our team pull up your information.
Leo
Customer review from Samsung USJun 26, 2023
Sucks
Just like everyone else in the comments... THE ICE MAKER SUCKS. We just ended up taking it out and not using it which sucks.
by
Response from Samsung CareJul 3, 2023
Greetings!
We are here to help improve the refrigerator's ice maker's performance.
We recommend visiting the resource below for steps to take when the ice maker isn't working, you may skip steps 2-3. We encourage you to watch the embedded video in full.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Should you need more assistance with the ice maker, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145968683 to help our team pull up your information.
Leo
Customer review from Samsung USJun 23, 2023
Piece of junk, don't buy
I bought this refridgerator in Sept 2017, and the only part that works right now is the light in the main section;
-ice maker froze up after one year, had fixed twice, after a year froze up again, so now have to turn it on and off when i want ice and hope it doesn't freeze up again
-main section, set at 35, thermometer reads 40, too warm for food safety
-can't set flex tray temp, also reads 40 degrees, also TOO WARM
-light in freezer doesn't work
piece of junk, do NOT buy, i wasted a lot of money i don't have to replace it
by
Response from Samsung Customer CareJun 28, 2023
Hi there,
Let us get the ice maker back in its working condition.
Please see the link for steps to get the ice maker working again.
Ice maker is not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
If the fridge is not cooling enough, please see the link, watch the full video, and follow the hyperlinks for more details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145950222) to help our team gather your information.
Have a great day.
^Charles
Customer review from Samsung USJun 20, 2023
Worst fridge I ever owned
Worst purchase, had it four years and leaks water constantly and there’s no fix. Makes a mess all over the floor. Of course it’s out of warranty so nothing they can do and no repair person can find a fix. I didn’t think I would spend this much on a fridge and have to buy a new one in less than five years. It’s junk. Replaced ice maker three times already too and last time we had to pay for it.
by
Response from SEA CareJun 20, 2023
We will make your experience with your refrigerator better, Rietscha.
Refrigerator water leaks are often caused by improper installation. You'll need to ensure your water line and filter are connected and installed properly.
You may refer to this video about how to prevent and stop water leaks from your refrigerator, and you can also click the link to learn more about refrigerator leaking issues and choose where the leaks are coming from on your refrigerator:
https://www.youtube.com/watch?v=uU6XADBosVo
You may also refer to this link about refrigerator setup and installation and scroll down to set up your fridge - level the refrigerator:
https://www.samsung.com/us/support/answer/ANS00091402/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Customer review from Samsung USJun 9, 2023
Lord help me with this Ice Maker!
As with everyone else, the ICE Maker froze up and stopped making ice. I didn't buy a nice fridge just to have to de-ice the ice maker every month. Great fridge except for the ice making area.
by
Response from Samsung Customer CareJun 14, 2023
Hi Jimbo,
Let us get you some tips and tricks to maximize the potential of the fridge's ice maker.
If the ice maker makes too much or is blocked with sheets of ice, please see the link for tips to prevent it from happening.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice
Please see the 24-25 under "Using the ice-off function" section of the manual
Manual
https://downloadcenter.samsung.com/content/UM/201808/20180830165512328/DA68-02952B-07.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145894083) to help our team gather your information.
Have a great day.
^Charles
Customer review from Samsung USMay 31, 2023
Buy any other brand Brand
The Ice Maker doesn't work. Nothing but headaches.
by
Response from SEA CareJun 2, 2023
Greetings,
Let us assist you with your ice maker.
I have provided a Samsung link below, where you can check the troubleshooting steps for the ice maker.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Customer review from Samsung USMay 25, 2023
Ice maker not working
Ice maker is always freezing up . Now it’s not working
Now it’s out of warranty very frustrating
by
Response from SEA CareMay 25, 2023
Marcy, we'd like to help ensure your ice maker performs optimally.
Here is a guide to prevent the build-up of thick ice sheets under your ice maker.
Ice maker is stuck https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Should you need more assistance with your ice maker, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day
^Camille
Customer review from Samsung USMay 18, 2023
No Ice Ice Baby
Ours is now several years old. Looks great, cools well, well laid out and runs quiet and reliably. The ice maker, however, is an unmitigated disaster. It freezes over constantly, when it does run Ice melts and every application you get water and ice (at least when it's not frozen up completely and gives you nothing). It also no longer can give whole cubes or crushed...just crushed with melt water.
Also, it eats up filters like candy and they are VERY expensive.
If the ice maker worked I'd give it five stars.
by
Response from SEA CareMay 19, 2023
Greetings,
Let us help you with your ice maker to make your experience even better.
I have provided a link below that indicates an article about the different kinds of ice that the ice maker produce and its troubleshooting steps. Also, if you are experiencing a cube of slushy or wet ice, kindly click the embedded word on the article about frost in your bucket, and it routes you to another troubleshooting link focused on the slushy ice.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Customer review from Samsung USMay 16, 2023
Aesthetically beautiful, functionally flawed
Fell in love with the design of this refrigerator, but almost immediately the icemaker started frosting up. Then it couldn't make ice, then it started leaking. It has been a constant problem and now the refrigerator isn't staying cold. All the food in the freezer has defrosted and items in the refrigerator have spoiled. I just didn't think a major brand like Samsung would have such a flawed product. Is it just this model or should I steer clear from other Samsung products?
by
Response from Samsung Customer CareMay 22, 2023
Greetings,
Let's look at potential solutions to get your refrigerator back on track.
Before further cooling challenges are investigated, the refrigerator's top, back, and sides should be checked for clearance. Please see the links and watch the embedded video for more details.
Frost on the ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Check the hyperlink for leveling the refrigerator on this link.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
And lastly, On this link. hyperlinks for what temperature to set on your fridge and keeping the seals clean are included.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Greetings,
Let's look at potential solutions to get your refrigerator back on track.
Please see the links and watch the embedded video for more details covering your fridge's ice maker, leaking, and cooling challenges.
Frost on the ice bucket:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Check the hyperlink for leveling the refrigerator on this link.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
And lastly, On this link. hyperlinks for what temperature to set on your fridge and keeping the seals clean are included.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145805746, to help our team pull up your information when you message us.
Have a great day.
-John
Customer review from Samsung USMay 15, 2023
Cool features
We have had this refrigerator for about 2 years now. The only down side to this refrigerator is that we have already had to replace the ice maker twice due to a defect. Luckily since the last replacement it has been working great. The overall features this product provides are ideal for our family. I love the French doors with extra space inside. The cooling door for easy access.
by
Customer review from Samsung USApr 20, 2023
Don’t Buy A Samsung Refrigerator
Absolutely the worst refrigerator I have ever owned, from the horrible ice-maker issues, to leaking water damaging my floors, this is the one appliance I have that I totally regret getting.
by
Response from SEA CareApr 21, 2023
We understand how important the refrigerator is in our daily needs, StevePope.
The most common place to see the water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto-fill water pitcher that is leaking as well.
If you will be away from home for a long period (on vacation, for example) and won’t be using water or ice dispensers, close the water valve. Otherwise, water leakage may occur.
You can check the model's user manual for more information on pages 6 and 16-17 about connecting the water supply line.
https://downloadcenter.samsung.com/content/UM/201808/20180830165512328/DA68-02952B-07.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Customer review from Samsung USApr 13, 2023
Bad design
I had mine for a while and I would never buy again. The Ice maker builds up with Ice so you can't use it and the water line freezes so you can't get water out of the dispenser. If I would have known about these issues I would have gone with something else. Also when there is ice in the hopper it melts a little and then refreezes together so you got one big chunk of Ice. I would recommend if you want an Ice maker get one that is in the freezer part.
by
Response from SEA CareApr 13, 2023
We understand the feeling of going through all this with your appliance, Mook4life. Let us help!
If your ice bucket is stuck and won't come out, don't try to force it too hard. A little gentle wiggle should be all you need to shake it loose. I have provided the links below for more information.
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. I have provided a link below for reference.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Customer review from Samsung USMar 20, 2023
Ice maker is junk
We have been fighting with the ice maker since we bought this refrigerator. Now it's not working at all.
Like most of the other features of the refrigerator but the ice maker is junk. Will never buy another ice maker not in the door.
by
Response from SEA CareMar 22, 2023
Thank you for sharing your experience with the fridge ice maker, Jazimm2013. We'd like to give you some tips and tricks to get the ice maker on track.
There are a few simple and easy ways to solve why your ice maker may not produce ice. Checking the water filter and pressure and testing the ice maker can get you back to making ice and having colder drinks in no time.
Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001014/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Customer review from Samsung USFeb 24, 2023
2 issues in 5 years
I have the unit 5 years and I have had to fix the ice maker last year and now I have to figure out how to fix a water leak which is probably the evaporator or the water filter under the crisper. Of course my warranty just expired.
by
Response from SEA CareFeb 24, 2023
Hi Biggs,
Thank you for posting a review.
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice.
I have shared a Samsung link below about the water leaks in a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You can also watch this video link: https://www.youtube.com/watch?v=uU6XADBosVo
If you have inquiries in the future, feel free to reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung and have a great day!
^Rainly
Customer review from Samsung USJan 31, 2023
DO NOT BUY!
Worst fridge ever! Ice maker constantly freezes up and has to unplugged to thaw out over hours. And now the in door water will randomly stop working and for hours or days and then just start working again. And I'm not the only person having these problems. Never ever buy Samsung kitchen appliances.
by
Response from SEA CareJan 31, 2023
We know a flawlessly working refrigerator is essential in the kitchen, K8te. We'll be glad to help.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing correctly. When moisture freezes, it becomes frost. So let's look at where the frost is and what we can do to prevent it from happening.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
The ice bucket is stuck or has a block of ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001791/
When it comes to your water dispenser, you'll want to ensure everything is in working order. Otherwise, it may need to dispense correctly. We recommend checking the link below to troubleshoot.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
You may also check page 36 of the user manual for other solutions when the water dispenser is not functioning.
https://downloadcenter.samsung.com/content/UM/201808/20180830165512328/DA68-02952B-07.pdf
For reference, I've also included a guide to maintaining the ice maker on your Samsung refrigerator.
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Customer review from Samsung USDec 9, 2022
Ice maker pain
ice maker keep freezing after 2 years of use. this has become an ordeal every two weeks, so i turn the ice maker off because after so much dealing with it, the plastic container broke. now i don't have an ice maker.
by
Response from SEA CareDec 12, 2022
We're glad you brought this up, Luis! We're here to assist you in fixing your fridge.
Moisture forms in the fridge when warm air enters through a door left open, warm or hot items are stored inside, or compartments are not sealing correctly. When moisture freezes, it becomes to frost. Please see these details for more information.
Frost forms in the freezer or refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
It would be great if you could give us a few more details that led to what you are experiencing with the fridge.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Chrystel
Customer review from Samsung USNov 16, 2022
Ice Maker will give you nonstop problems
I have owned this fridge for four years. The ice maker is my main complaint. Secondary complaint I have is the difficulty in cleaning the glass panels
by
Response from SEA CareNov 18, 2022
We know the importance of having an efficient ice maker at home, Tiggerty76. Let us help you so you can enjoy your ice maker for years to come.
There are a few factors that can cause an ice maker to not work. Here are the links that will guide you to get it properly working:
https://youtu.be/heJu7r3JqNc
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you are having a hard time dispensing the ice, please visit this link for solutions:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
For your convenience, here are some links to help you clean your refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
https://www.samsung.com/us/support/answer/ANS00063107/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Customer review from Samsung USOct 10, 2022
Poor Ice Maker Design
Ice maker will not work. Freezes up. Has been repaired multiple times
by
Response from SEA CareOct 11, 2022
Greetings,
Thank you for sharing your experience with the Samsung refrigerator. Glldds, I have provided a Samsung link below about the Samsung ice maker.
Ice maker is not working.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
If you have inquiries in the future, feel free to reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can provide this reference 1145019698 number and it will help our team pull up your information.
Thank you for choosing Samsung and have a great day!
^Rainly
Customer review from Samsung USAug 27, 2022
Really bad luck what.
i been using 6years and i had problems alreday 3parts. ice machine. middle drawers pad now no more cooling i try fix it no cooling can't be use but they ask fix for too much money to pay . i have to get new refrigerator in 6 years only. what a trash . i'm really not happy some ppl use for 10 years nothing problems new model now samsung have a lot trouble
by
Response from SEA CareAug 29, 2022
Hi Rachel,
We are glad to know that you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling properly. We understand it is essential to have a working refrigerator to help food stay fresh longer. We are always trying our best to make our products convenient for our customers.
I recommend clicking this link for a basic troubleshooting guide:
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a great day.
-Trisha-
Customer review from Samsung USJul 26, 2022
horrible ice maker
ice maker freezes up at least once a week. need to use hair dryer weekly to thaw so i can get ice.
designers didn't leave enough room for ice to drop into tray!
also lost space with drawer, no room for tall bottles.
by
Response from Samsung CareJul 27, 2022
Hi TomL.
Thank you for reaching out regarding your 28 cu. ft. Food Showcase 4-Door French Door Refrigerator in Black Stainless Steel ice maker issue. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing this link to guide you on the issue.
Ice maker is not working - Samsung
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
In case of repairs are needed, please take note of your warranty coverage for the refrigerator respectively.
https://www.samsung.com/us/support/service/warranty/RF28JBEDBSG/AA
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144738407
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Customer review from Samsung USJul 22, 2022
IceMaker issues
ice maker has froze up basically every three months since purchasing. super annoying considering the $$$ price tag. i have yet to find a reliable samsung household product. washer and dryer i have already having issues after 8 months. tvs dont have sound unless hard reset after every turnoff (i have 3 and one of them is a frame tv). samsung needs to get better or i need to stop buying
by
Response from Samsung CareJul 22, 2022
Hi Steven,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help address your ice maker concerns.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
I have also shared the user manual link below. Please access the link below and turn to page 35 for additional steps.
https://downloadcenter.samsung.com/content/UM/201808/20180830165512328/DA68-02952B-07.pdf
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28JBEDBSG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144724214
Leo
Customer review from Samsung USJul 9, 2022
No. Never again.
Bought dishwasher, microwave, refrigerator, stove in September 2016. Dishwasher broke in 2019. Microwave broke less than a month after installing it but it was an easy fix, still hard at work. Stove ok but oven does not keep the correct temperature. REFRIGERATOR has not had a working ice maker for four years. Last week the compressor died. Is there a common thread here? You betcha.
by
Response from Samsung CareJul 22, 2022
Hi Burnt,
Thank you for your honest feedback, and we hope you are in good health. We understand that your refrigerator is an essential part of your daily task and chores. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help address your concerns with the refrigerator's ice maker.
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I have also shared the user manual link below. Please access the link and turn to pages 35 - 36 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/201808/20180830165512328/DA68-02952B-07.pdf
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28JBEDBSG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144724263
Leo
Customer review from Samsung USJun 29, 2022
Great versatility
[This review was collected as part of a promotion.] I have had this for about a month and I am very pleased. With the lift up and slide back shelves it has made storing taller bottles and stacking containers a breeze! The connectivity with my other Samsung products is amazing. My refrigerator sent a notice to my TV that the door was left open. If I have any criticism it is that the icemaker is slow. Not unbearably slow but noticeable.
by
Customer review from Samsung USJun 9, 2022
Nit worth the money
ice maker freezes over and will not make ice. have chip frost away and reset ice to work.
drawer stopped work the control wire harness chuffed apart all this after warrant period.
tired of paying thousands on poor quality
by
Response from Customer CareJun 10, 2022
Hello Dave Cybak,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in these links:
The ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144587184
Thank you for choosing Samsung.
^Ross
Customer review from Samsung US
