Customer Reviews for Samsung 27.8 cu. ft. Food Showcase 4-Door French Door Refrigerator in Fingerprint Resistant Black Stainless

this is a wonderful refrigerator. beautiful design, easy access, well lit inside. The only problem and it is a big one is the ice maker is poorly designed, leaks and freezes up the storage drawer so it can not be pulled out or opened. For such a great appliance this is a really crappy accessory.

ice maker froze solid five months after delivery. samsung quality aweful. it's like buying a generic brand. stay away.

[This review was collected as part of a promotion.] loved the drawer design. ice maker has been replace 3 times in 1.5 years. not exceptable.

[This review was collected as part of a promotion.] the samsung food showcase refrigerator has efficient space organization. but the inconsistent ice maker ruins the product. should not be this bad.

ice maker started leaking before 1 yr of purchase. parts replaced and ice maker worse. leaks, freezes up inside and stops making ice.. solution was to remove the enire back to fix... really???

ice maker is terrible have been frozen twice in year and half

this has been a very frustrating issue. the ice maker started freezing up just after the warranty ran out. now we have no ice at all. samsung sold us unreliable and untested products.

in less than 3 years, drippy water dispenser, ice maker hardly works, and now the smell. it is awful.

[This review was collected as part of a promotion.] almost three grand and constant problems. ice maker and water froze up since day one. a replacement after hurricane harvey. do not buy samsung products!

poor design of ice maker. once a month i have to pull fridge out and break away frozen buildup. major pain in the butt. really like drawers and storage.

[This review was collected as part of a promotion.] ice maker has frozen up. was completely replaced and is doing again. now that it is out of warranty by little over a month. not worth it seems like this is a manufacturing defect. very disappointed

[This review was collected as part of a promotion.] i really love this fridge, the design is great and looks really good in my kitchen. the only down is that the ice maker has never worked well and today of all days stopped working all together.

[This review was collected as part of a promotion.] i really love this fridge, the design is great and looks really good in my kitchen. the only down is that the ice maker has never worked well and today of all days stopped working all together.

horrible. broken ice maker. broken shelf in door. only 3 years old. worst design that i have seen since the death star. 0/10 would never buy again.

bought august 2016. ice maker in dec 2018 freezes up under the maker due to overflow issue when the bucket is full. paid $292 to have it replaced only for it to happen again 1 year later.

I bought this product Sep 2018 and it worked great till Oct 2019. Exactly after 1 year warranty is over the ICE MAKER FROZE. It does not work. It makes sound but nothing comes out. Very frustrated about this. Looks like lot of customers are starting to see this issue after the warranty expiration. Very Bad.

we’ve had so many issues with the ice machine. it quits working all the time!

the ice maker is problematic. if ice maker worked correctly, this review would have been 5 stars.

[This review was collected as part of a promotion.] ice maker hasn't worked since 1st mnth. had someone come & repair worked again for a few mnths & then stopped.now out of warranty. the fridge makes loud noise. had fridge for 2 yrs w/constant issues

same as thousands of other owners of this refrigerator. we've been having issues with the ice-maker

We purchased this refrigeratior along with an entire kitchen package with coordinating Samsung Appliances. It was not a cheaper option either but shortly after we received this unit, the ice maker froze up. They sent out a repair tech, replaced a few parts, a week went by and again. The repair tech came again, replaced the bucket and a few more parts . a few months go by, frozen again! Repair guy comes and said there were known issues with something in the ice maker that he was just replacing it all and if it happened again , then Samsung would replace the whole refrigerator. Well I only had 1 week for that issue to arise before my warranty ran out and it froze up about 3 weeks later and it has been doing this about every 3-4 weeks. Freeze up completely , I defrost it and chisel all the ice out and the ice maker still crushes ice even on cubed mode. No wonder home depots website says this is discontinued. I have only had this fridge since November of 2017 and we finished building and moved in on Christmas day 2017. still a total disappointment. this Fridge is going to make a nice cooler in the garage because that's all it does.

ice maker freezes up every 3weeks and has been repaired 5 times thru the 1 year warranty. no warranty , no ice . cheaper to buy ice i guess

icemaker keeps freazing up had to defrost many times like its 1960 now inoperative and of course out of warranty! expect more out of $3000 refrigerator!1

[This review was collected as part of a promotion.] fridge seems to be engineered for ac homes rather than typical homes in north. summers are short but days can be in the 80's or 90's. most homes do not have ac. fridge temps go up with outside temps.

ice maker froze over within a few months requiring it to be replaced; still doesn't work. now it has decided it no longer want to keep food cold. lesson learned the hard and expensive way.

we've had this fridge for less than a year and had nothing but problems with the ice maker. what a disappointment this is.

from the reviews i've read it is no surprise the icemaker has stopped working. it freezes up, we thaw it out and start the viscous cycle over every 3 to 5 days. samsung putting out a recall.

[This review was collected as part of a promotion.] the refer is great but the ice maker is a constant pain. every two weeks or so it will stop working. i have done everything samsung support has suggested and still it freezes up and stops working.

From day one the ice maker freezes over and this is a know issue. If I defrost the ice maker and scrape all of the built up ice, it will work for about a week before it freezes over again. They have since discontinued this model. Or Home Depot just doesnt carry it any more. I have bought several Samsung apploances and not had issues before. But this fridge is junk.

[This review was collected as part of a promotion.] the worst decision i made .the color peels,ice maker bakes down often,filter box shows red light as meed to change filter and after never went back to normal.