We apologize for the issues you have encountered with your Scotts Turf Builder Edgeguard® DLX Broadcast Spreader. As the product manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please call us to see what can be done. Our phone number is 877-220-3089 and we ask that you please refer to your review when calling.