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Customer Reviews for Shaw Western Espresso Hickory 3/8 in. T X 5 in. W Click-Lock Scraped Engineered Hardwood Flooring (29.49 sq.ft./case)

Internet #206523962

Model #DH84000879

Store SKU #1001597963

  • Hickory engineered hardwood floor with varying length planks
  • Click-lock floating staggered install
  • Prefinished low gloss scraped wood grain texture

Customer Reviews

  • 4.2
    out of 107 reviews
  • 70% recommend this product
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Showing 1-30 of 107 reviews
Worst company
I would strongly recommend avoiding Shaw for flooring. Despite installing through a professional contractor, our floors began chipping within a year. Shaw claims it's due to a steam cleaner we used once, but the chipping started before that. They have refused to support their product, so I advise looking elsewhere for flooring needs.
by
Response from ManufacturerJul 11, 2024
Tyle - We regret to hear that you are disappointed with your claim results. If you would like to discuss further, please contact our Consumer Concierge team at 844-742-7429 or email askshaw@shawinc.com Mon-Fri, 8am-6pm Eastern. Provide the details of your inquiry when reaching out to us. —Shaw Team shaw
    • Recommended
    splits easy
    Would not recommend. The price kept climbing as went thru HD steps to have installed. You deal with a 3rd party and any questions or concerns they just finger point at each other. End result is I have a cheaply looking floor that was not cheap. To make it worse the boards are already starting to split at ends which creates divits that can be deep and even with coloring stand out.
    by
    Response from ShawIndustriesIncJul 1, 2021
    We regret to hear that the Western Hickory - Saddle has not met your expectations. If you would like to discuss this further, please contact our Consumer Concierge team by calling 844-742-7429 or email us at askshaw@shawinc.com. We are available Monday through Friday from 8AM until 6PM Eastern Standard Time. shaw
      beautiful
      I’m very satisfied with this flooring so far. The pros finished installing it on 200 sqft in about two hours including the removal of the existing carpet so I assume it’s easy to work with it for someone who knows what he’s doing. I opened all the packages about a week before the installation to let the wood breathe and I after careful inspection I only found 1 piece in the 8 (!) packages that was somewhat faulty but even that piece could’ve been used. Looks beautiful when installed—I was afraid that it might be too dark but it’s not. Love the rustic texture too, looks expensive. Hopefully it’ll be durable.
      by
      Response from ShawIndustriesIncJun 21, 2021
      Thank you for this awesome review!! We are thrilled to hear that you are happy with your installation and the look of the flooring. If you use social media, we would love it if you would share photos and tag us using #shawfloors and #homedepot. shaw
        • Recommended
        Great product and a good price
        Installed easily enough, but I’ve installed these before. If you don’t know what you’re doing, do a lot of research and then hire a professional. Regarding wear and tear... this is a thin veneer of real wood over HDF with a plywood bottom. It is finished and cleared. It is a nice finish, looks beautiful, and is generally durable. I’ve had no issues with damage like some other reviewers are saying. Moved a desk on it, guitar amp, rolling desk chair (now i have a rug for that), walked on it in work boots and have done a bunch of stuff in the room. No damage. The only damage was sustained when i dropped my staple gun, small divot. Be careful with your tools. I went at the sample with a fork and knife and only had scuffing, no serious damage to the finish, that’s why I bought it. This is great flooring for the price.
        by
        Response from ShawIndustriesIncMay 10, 2021
        Hello, DV5677. Thanks so much for taking the time to share your experience installing our engineered hardwood flooring. Detailed reviews like yours help future customers in their decision-making process. We love to see images of our flooring in consumer homes. If you can, please share this review and pictures of your installation online and tag us using #homedepot and #shawflooring. ~kj shaw
          • Recommended
          The sample does not match the real product!
          We are so frustrated! We were trying to match our current floor with the store sample. However, the products and the sample don’t match with each other. Be careful!
          by
          Response from ShawIndustriesIncMay 5, 2021
          Hello Teadances, Oh no! We are sorry to hear you are having issues matching up your flooring. Please contact our Consumer Concierge team for assistance. We can be reached at 844-742-7429 and are available Monday through Friday, 8 am - 5 pm EST. ~kj shaw
            Impressed
            Just finished installing this in a bedroom. I am very happy with the product. Didn’t have any issues with broken/damaged pieces or lining up a pattern using the 4 varied sizes. Planning on using again for another room.
            by
            Response from ShawIndustriesIncJul 1, 2020
            We are so grateful that you have taken the time to submit this awesome review on Shaw Western HIckory Saddle. We are thrilled to know that you were able to complete your installation with ease and that you are planning on continuing with this product in other rooms of your home. We have a Consumer Concierge team available if you should have any questions or concerns about the product. Please contact this team at askshaw@shawinc.com, Monday through Friday, 8 am until 6 pm est. Thank you again for the awesome review and have an outstanding day!~clf shaw
              • Recommended
              1 found this review helpful
              First time puting floor in. Was really easy and went really fast. Love it
              First time puting floor in. Was really easy and went really fast. Love it
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              EASY INSTALLATION FOR DIY AND LOOKS GREAT! I installed this wood flooring myself. I shopped wood ...
              EASY INSTALLATION FOR DIY AND LOOKS GREAT! I installed this wood flooring myself. I shopped wood flooring at all the large home improvement stores and found this. I used the Shaw Western Hickory Espresso 3/8 x 5 in. random length click engineered. I installed it as a floating floor over the best backing Home Depot offers to insure it was sound proof for the lower level of our house. It looks amazing. I got it for about $3 a square foot but it looks very high quality if you do it right. I bought a small table saw that is specifically meant for cutting flooring. made the install go a lot quicker. My kids were shocked I did it myself. I purchased about 800 sq ft for living room, dining room and hallway. I have to say it looks incredible and is very durable. I have a small dog that runs around and she has not scratched it anywhere. And spills and pet accidents have not done any damage, I have added pics below so you can see how it looks. Don't hesitate the color is not as dark as you would expect with 'espresso' in the name. It's actually a very pretty medium color with no red tones so it matches any furniture nicely. looks great with gray, white, or beige walls. I would buy this product again and again. Make sure you follow install instructions, I see where a couple of people complained, but that is because they did not install correctly from what I could tell. thanks!
              by
                • Recommended
                19 found this review helpful
                We love the floor. Easiest I have ever installed !!!!
                We love the floor. Easiest I have ever installed !!!!
                by
                • Verified Purchase
                • Recommended
                5 found this review helpful
                Absolutely beautiful
                This flooring is absolutely beautiful!! The color says espresso online but it's more of a medium brown (we looked at a sample in-store before buying). There is so much texture, graining, and color variation. It was also easy to install...just snap and lock. It feels very solid and sounds like solid hardwood. We have had it a few months and there isn't a single stratch. We have a dog and two children so I thought scrathes were inevitable but this is very durable. I never knew I could love a flooring so much!
                by
                  • Recommended
                  16 found this review helpful
                  by
                  • Verified Purchase
                  Some boxes the wood is not good seems quality control is poor
                  by
                  Response from ManufacturerOct 13, 2023
                  Laxma - We're sorry to hear about your issue. If you would like to discuss this further, please feel free to contact our Concierge Team at 844-742-7429 or email askshaw@shawinc.com. We are available Mon-Fri, 8am-6pm Eastern. Provide BV01 and the details of your inquiry when reaching out to us. —Shaw Team shaw
                  • Verified Purchase
                  by
                  • Verified Purchase
                  We bought the whole floor and got it and had...
                  We bought the whole floor and got it and had to return it because it did not match the sample AT ALL. The sample was way off we are trying to match up another floor and the sample was a waste of my time and money. Sorry ! You asked do I told.
                  by
                  Response from ManufacturerApr 13, 2023
                  Thank you for sharing your flooring journey. We are sad to hear the Shaw Espresso Hickory flooring did not work for your project. We hope you find the perfect floor for your home. - Shaw Team shaw
                  • Verified Purchase
                  by
                  • Verified Purchase
                  Great flooring
                  The flooring looks great and was easy to install.
                  by
                  Response from ShawIndustriesIncJun 20, 2022
                  Hi Trixie! Thank you for taking the time to review Shaw Western Hickory in color Expresso. We are thrilled to hear that you love the look of it and that installation was easy. We hope you will continue to enjoy your flooring for years to come! ~JS shaw
                  • Verified Purchase
                  Low quality
                  I’ve had the floors for less than 3 months and already chipping. By far the worst quality flooring I’ve ever encountered!! Do not purchase!
                  by
                  Response from ShawIndustriesIncMar 2, 2022
                  Oh no, Slp3! We are saddend to hear that Shaw's Western Hickory engineered hardwood flooring is not meeting your expectations. We pride ourselves on providing quality products that are easily installed. If you would like to discuss this further, please contact our Consumer Concierge team at 844-742-7429 or askshaw@shawinc.com. We are available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. Please reference code BV01 and provide the information you shared here. ~kj shaw
                    by
                      by
                        1/3rd OF FOUR CASES WERE WARPED
                        Do not purchase this click and float garbage flooring. Many warped planks. Had to use some warped planks to finish job. Some planks did not click in and they slide. Was able to return one case of all warped planks. Had cases opened for one week.
                        by
                        Response from ShawIndustriesIncSep 29, 2021
                        Hello Doug, Thank you for the feedback about Western Hickory engineered hardwood flooring. We regret to hear about your experience installing this product. We hope that Home Depot was able to exchange your warped planks without any issue. Please contact our Consumer Concierge team if you ever have questons about this product or need additional support. We can be reached at at 844-742-7429 or askshaw@shawinc.com. We are available Monday through Friday, 8 AM to 6 PM, Eastern Standard time. ~kj shaw
                          Was easy to install and looks fabulous...
                          Was easy to install and looks fabulous
                          by
                          Response from ShawIndustriesIncSep 21, 2021
                          Hi there, TARVIN! Thank you for rating our Western Hickory engineered hardwood flooring with five stars. It delights us to know the installation was so easy and that you love the look of your new floors! We would like to encourage you to share this review and photos of your installation on social media and tag us using #shawflooring. We hope you choose Shaw Floors for your future flooring projects. ~kj shaw
                            Rating provided by a verified purchaser...
                            Rating provided by a verified purchaser
                            by
                              Rating provided by a verified purchaser...
                              Rating provided by a verified purchaser
                              by
                              • Verified Purchase
                              Found accessory pieces
                              This is beautiful, and if you need accessory pieces like reducers & other transition pieces, matching stair treads & risers, bullnose, etc, just check out hurst hardwoods and their "Jackson Hole" color hickory pieces. It's a dead-on match with this Shaw's "western hickory espresso" color. The Hurst is solid wood so the stairs and transition pieces are perfect with this.
                              by
                                Love the look. Easy to install...
                                Love the look. Easy to install
                                by
                                Response from ShawIndustriesIncMay 20, 2021
                                Hey there, JCS! Thank you for rating our Western Hickory engineered hardwood flooring. We are pleased to know that the installation was so easy and that you love the look of your new floors! We would love to encourage you to share this review and photos of your installation on social media and tag us using #shawflooring. We hope you enjoy your flooring for years to come and think of Shaw Floors for your future home projects. ~kj shaw
                                • Verified Purchase
                                Rating provided by a verified purchaser...
                                Rating provided by a verified purchaser
                                by
                                • Verified Purchase
                                After installing, I was vacuuming sawdust and the vacuum tipped...
                                After installing, I was vacuuming sawdust and the vacuum tipped over on the floor. The plastic wheel of the vacuum cleaner scratched all the way through the finish on the board. This minor incident should not have damaged the floor to that degree. I predict that this floor will not hold up well. The floor looks nice overall and was easy to install.
                                by
                                Response from ShawIndustriesIncApr 25, 2021
                                Hi Bhakti, Thank you for sharing your experience with our Shaw Western Hickory engineered hardwood flooring. It saddens us to hear that the plastic wheel of your vacuum cleaner scratched all the way through the finish. If you would like to discuss this further, please feel free to contact our Consumer Concierge team at askshaw@shawinc.com or call 844-742-7429. We are available Monday - Friday 8 AM - 6 PM, Eastern Standard Time. ~kj shaw
                                • Verified Purchase
                                Looks great and easy to install...
                                Looks great and easy to install
                                by
                                • Verified Purchase
                                Rating provided by a verified purchaser...
                                Rating provided by a verified purchaser
                                by
                                • Verified Purchase
                                by
                                • Verified Purchase
                                Showing 1-30 of 107 reviews

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                                Installation Location

                                Above Grade/Concrete Subfloor, Above Grade/Wood Subfloor, Below Grade/Concrete Subfloor, Below Grade/Wood Subfloor

                                Above Grade/Concrete Subfloor, Above Grade/Wood Subfloor, Below Grade/Concrete Subfloor, Below Grade/Wood Subfloor

                                Above Grade/Concrete Subfloor, Above Grade/Wood Subfloor, Below Grade/Concrete Subfloor, Below Grade/Wood Subfloor

                                Above Grade/Concrete Subfloor, Above Grade/Wood Subfloor, Below Grade/Concrete Subfloor, Below Grade/Wood Subfloor

                                Finish Type

                                Prefinished

                                Prefinished

                                Prefinished

                                Prefinished

                                Plank Width

                                Narrow plank (5 in or less)

                                Medium plank (5.1 in - 6.9 in)

                                Narrow plank (5 in or less)

                                Narrow plank (5 in or less)

                                Veneer Wear Layer Thickness (mm)

                                1.2

                                1.2

                                1.2

                                1.2

                                Installation Method

                                Floating

                                Adhesive, Nail Down

                                Adhesive, Nail Down

                                Adhesive