Hello Jeremy, thank you for taking the time to give us your feedback. I am so sorry that you had a negative experience with our Customer Service Department. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more details about your experience and assist with your warranty. Please contact us at WECARE@sbdinc.com and reference ticket 9736716 so we have all the information available from your review.
Thanks, Deeris STANLEY TOOLS