This door worked out real nice. Fit great. Looked great. Only thing that would make it better is ...
This door worked out real nice. Fit great. Looked great. Only thing that would make it better is if it was painted.
by
Verified Purchase
Recommended
May 15, 2024
by
Verified Purchase
Dec 19, 2023
Waterproof is so bad and wood door start to make mold .
by
Verified Purchase
Nov 20, 2023
Worst on-line purchase
I am strongly not recommending this door (Element series), nor am I recommending this door company (Steves & Sons). I am probably not going to buy a door from Home Depot after this experience. Here is a list of my problems: 1) It took 4 months to arrive. 2) It was shipped 3 times and returned for "bad condition" multiple times. 3) The best one that they sent me looked-good superficially. When I took it home, however, I found that: 1) the hinge screws were stripped (whoever put it together took the screws out and in multiple times) 2) the hinges were in the wrong position, and 3) the screws were put in at odd angles. (Steves & Sons knowingly sent me a door with busted hinges) My contractor is going to have to take the hinges off and put them on correctly because the door was constructed so poorly. I am probably going to have to pay a contractor for extra hours to fix the problem. Call me crazy, I believe that a door that costs $900 should come ready to be put in with just some leveling. I am going to ask for some kind of refund or discount. The door, the shipping, and how everything was handled was bad and poorly handled.
The first door that arrived was pretty much disfigured and dented in 5 spots and the frame was bent. I re-ordered the door. It took another month. I am pretty sure they (Steves & Sons/Home Depot) sent me the same mangled and disfigured door. It took another month to arrive. When a non-dented door arrived the third time, I was elated. My happiness was short-lived. My contractor and I were putting the door in and we noticed that the hinge screws were stripped (whoever put it together took the screws out and in multiple times) 2) the hinges were in the wrong position, and 3) the screws were put in at odd angle. The door looked like it was constructed by a child, not by a builder or a craftsman.
by
Nov 11, 2023
horrible company
Terrible company. They bait and switch and i am very surprised that HomeDepot doesn’t seem to care. Very arrogant folks to deal with and no one has the common courtesy to pick uo the phone and call to explain theor insane positions. However they love to hide behind email.
by
Recommended
Nov 7, 2023
Frame fell apart!
Bought this door today, stood it up in the opening and the jam fell loose from the brick mold. Looked carefully and the nails holding it on barely penetrated through the molding about 3/8”. Very, very poor quality control!
by
May 17, 2023
Door was a perfect fit for me.
Only PROBLEM was...
Door was a perfect fit for me.
Only PROBLEM was trying to get in touch with your installers for a quote.
NEVER heard from them.
Had to find another one to install.
by
Verified Purchase
Dec 21, 2022
by
Verified Purchase
Dec 14, 2022
Arrived in good condition and was installed by our handymen...
Arrived in good condition and was installed by our handymen soon after. Looks and functions well as our garage passage door.
by
Verified Purchase
Jan 16, 2022
Seems well made
First off, the door came in a week earlier that estimated. That’s a big yay in the current supply chain issue times. My contractor got it installed right away, nice smooth close and seal looks good, except the bottom. It’s cold and I happened to notice quite a draft on the bottom. Upon looking there was a good quarter inch gap at bottom and plenty of daylight. I ripped off the strip and replaced with an adjustable strip from hardware store. Something else, the sticker adhesive is pretting strong stuff. I can usually use some vegetable oil to loosen stickers. Not this one, it seems to want to stay on for the life of the door
by
Recommended
2 found this review helpful
Nov 9, 2021
We like the door. However, it arrived so late (delayed...
We like the door. However, it arrived so late (delayed twice) that it threatened to delay a remodel project we were working on. Once it finally arrived the workers told me it was easy to install. We painted it inside and outside with ease. I didn’t realize the dividers were not BETWEEN the glass but instead on top. If I had known/seen that before I may have made a different choice.
by
1 found this review helpful
Jun 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Feb 17, 2021
Very good quality door for the price. Was exactly what...
Very good quality door for the price. Was exactly what my customer was looking for!
by
Verified Purchase
Jan 9, 2021
The door had no brick molding supplied. The door frame...
The door had no brick molding supplied. The door frame was also slightly warped vertically. The screws supplied for the hinges( to set into the jack stud) were not of matching color or material.
by
Verified Purchase
Dec 5, 2020
by
Verified Purchase
Recommended
Nov 13, 2020
I bought this to replace a rotten wood door on...
I bought this to replace a rotten wood door on my garage,easy to install and well made.
by
Verified Purchase
Sep 3, 2020
The door looks beautiful on my house.I had it painted...
The door looks beautiful on my house.I had it painted a light blue.
by
Verified Purchase
1 found this review helpful
Aug 14, 2020
Very nice door. Took a while to come in, but...
Very nice door. Took a while to come in, but it came nicely framed standing on its own pallet.
by
Verified Purchase
1 found this review helpful
Jul 9, 2020
It’s okay, rather plain detail. Hard to paint, paint doesn’t...
It’s okay, rather plain detail. Hard to paint, paint doesn’t adhere to the surface well
by
Verified Purchase
2 found this review helpful
Jul 1, 2020
The door was a special order (right hand, outswing, 1/4-light)...
The door was a special order (right hand, outswing, 1/4-light) then back ordered and was very slow to be manufactured due to COVID. However, once it was manufactured it shipped to Home Depot and I picked it up. The door was well secured to the pallet. All trim, accessories, and paperwork was properly attached and included. I'm very happy with the purchase.
by
Verified Purchase
1 found this review helpful
Jun 9, 2020
It was exactly what we needed..Well built and well protected...
It was exactly what we needed..Well built and well protected in shipping...Love it!!!
by
Verified Purchase
1 found this review helpful
May 20, 2020
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
May 5, 2020
The door came as advertised....
The door came as advertised.
by
Verified Purchase
Mar 10, 2020
It was perfect ...
It was perfect
by
Verified Purchase
1 found this review helpful
Dec 31, 2019
Frame was fine but the door came very warped. Had...
Frame was fine but the door came very warped. Had to make due because I took my old door out but I definitely wouldn't buy this again.
by
Response from Steves & Sons cust. srvc.Nov 10, 2020
Our steel doors come with a 10 year limited warranty. Please call our customer service team and they will be happy to assist you further. M-F; 8am-5pm CST; 1-800-617-8586.
Verified Purchase
1 found this review helpful
Dec 16, 2019
Excellent door fit just perfectly...
Excellent door fit just perfectly
by
Verified Purchase
Nov 12, 2019
The construction and fit of the door is great. Unfortunately,...
The construction and fit of the door is great. Unfortunately, the paint finish was poor. Paint was blotchy and the finish wasn't sanded smooth.
by
Verified Purchase
1 found this review helpful
Aug 27, 2019
Beautiful door. Easy to install. ...
Beautiful door. Easy to install.
by
Verified Purchase
Aug 12, 2019
Awesome door and packaged well for delivery. Would like...
Awesome door and packaged well for delivery. Would like to suggest that rough openings be included in the description of the product.