Dear Customer, Thank you for taking the time to share your feedback regarding the 4" topper you recently purchased. We sincerely apologize that you found it to be too firm for your comfort.
The firmness of the underlying mattress can indeed affect how a topper feels. A firmer mattress can make the topper feel less plush, while a softer mattress can enhance the topper's cushioning effect. This interplay can significantly influence your overall comfort experience. Please feel free to reach out to Home Depot Customer service if you need to return the topper.