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Customer Reviews for Sun Joe Logger Joe 10 Ton Hydraulic Log Splitter

Internet #206425365

Model #LJ10M

Store SKU #1001536210

  • 2-speed manual pump with no gas, oil or cords required
  • Wheels make this unit easily mobile
  • Powerful hydraulic ram builds up to 10 tons of driving force

Customer Reviews

  • 4.4
    out of 598 reviews
  • 87% recommend this product
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Showing 1-30 of 598 reviews
The hydraulic broke the first day of use....
The hydraulic broke the first day of use.
by
Response from Snow Joe + Sun JoeJun 4, 2021
Dear Home Depot Customer,

So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Service Team
Snow Joe + Sun Joe SnowJoeSunJoe
  • Verified Purchase
Does the job
Works super easy - was great to pull it out of the box and get started in seconds. Very easy to use. I hope this review can override my other one - I accidentally reviewed a chainsaw and it posted here on this log splitter. Hopefully people will see or the review will get rejected.
by
    • Recommended
    Dead after one use. Followed instructions to the T. Just...
    Dead after one use. Followed instructions to the T. Just a dud, never buying this brand again - going back to trusted brands I’ve never had issues with. Waste of money.
    by
    Response from Snow Joe + Sun JoeJun 4, 2021
    Dear Chaz,

    So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
    Thanks
    Customer Service Team
    Snow Joe + Sun Joe SnowJoeSunJoe
    • Verified Purchase
    Wonderful piece of equipment. No gas or electricity required. Easily...
    Wonderful piece of equipment. No gas or electricity required. Easily splits large logs while giving the user some low impact exercise. Perfect for occasional Splitwood needs.
    by
    • Verified Purchase
    It's a log splitter. It helps you split logs. what...
    It's a log splitter. It helps you split logs. what more do you need. If you don't want to spend the extra to get a motorized machine this will work just fine. Honestly, the wood burns better because you worked hard for it.
    by
    • Verified Purchase
    Jammed after 3 logs. Returned it. Support was willing to replace it, but decided not to keep.
    Jammed after 3 logs. Returned it. Support was willing to replace it, but decided not to keep.
    by
    Response from Snow Joe + Sun JoeMay 21, 2021
    Dear Home Depot Customer,

    So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
    Thanks
    Customer Service Team
    Snow Joe + Sun Joe SnowJoeSunJoe
    • Verified Purchase
    I have only split 12 logs so far. This splitter does an excellent job. It is easy to use, seems v...
    I have only split 12 logs so far. This splitter does an excellent job. It is easy to use, seems very well made. Just follow the directions.
    by
    • Verified Purchase
    • Recommended
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Exactly as expected. It took a bit of practice but...
    Exactly as expected. It took a bit of practice but I can spilt the logs with ease now. Very rewarding to see the wood pile grow as you go.
    by
    • Verified Purchase
    We gave this log splitter three different opportunities (three new splitters) to work as describe...
    We gave this log splitter three different opportunities (three new splitters) to work as described with epic disappointment. The left side hydraulic pump/handle didn't work on the first one when we received it; right side handle didn't work on the second one, and then the icing on the cake was #3.....both handles worked. small victory, but it shattered after about three logs into operation, causing the log in the splitter to fly out from the force of the "explosion" as I called it, hitting my wife in the hand, leading to a quick trip to the ER.....needless to say it won't be getting a fourth tryout. However, we did receive a call from the company (after we let Home Depot) know what had happened, that builds the Sun Joe Logger. They were apologetic and has sent then sent us a stronger, electric version of the log splitter at no cost....We have not had a chance to try it out yet so the jury is still out.
    by
    • Verified Purchase
    Perfect for splitting logs for the smoker. Easy enough...
    Perfect for splitting logs for the smoker. Easy enough for a half-sober Californian to use without losing a toe or finger.
    by
    • Verified Purchase
    Works for what I needed at the time. Wish...
    Works for what I needed at the time. Wish it had a bigger hydraulic jack for bigger logs, but I knew this going into the purchase. Really easy to split small logs.
    by
    • Verified Purchase
    by
    • Verified Purchase
    Works just like it should. Durable, well made....
    Works just like it should. Durable, well made.
    by
    • Verified Purchase
    Happy with purchase
    Partner very pleased with log splitter. Easy to use. Works as advertised.
    by
    • Verified Purchase
    • Recommended
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Portable and easy to move around. Stores upright. Splits...
    Portable and easy to move around. Stores upright. Splits logs with ease. I’ve split logs 12 inches wide, both hard and soft wood. Takes time and I wouldn’t recommend for anyone that splits large amounts wood with regularity. Very happy with this purchase and highly recommend.
    by
    • Verified Purchase
    Super easy to use. Fits the bill for our...
    Super easy to use. Fits the bill for our use and is so easy to use for every member of our family.
    by
    • Verified Purchase
    Simple to use. Better than expected!
    Simple to use. Better than expected!
    by
    • Verified Purchase
    • Recommended
    Initially this was exactly what I expected. But after several hours over a few weeks’ usage the ...
    Initially this was exactly what I expected. But after several hours over a few weeks’ usage the left-hand hydraulics start giving me a lot more resistance than the right. Then it started leaking oil. I haven’t reached out to the manufacturer or Home Depot yet. Maybe they’ll contact me when they see this review.
    by
    • Verified Purchase
    1 found this review helpful
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Exceeded expectations! Splits wood easily with minimum of effort....
    Exceeded expectations! Splits wood easily with minimum of effort.
    by
    • Verified Purchase
    Split first dozen logs fine. Then the short stroke...
    Split first dozen logs fine. Then the short stroke pump failed (right side). Unable to split logs with only long stroke pump. Returned to the store. Home Depot handled return Great! Now looking for another splitter.
    by
    Response from Snow Joe + Sun JoeApr 7, 2021
    Dear George,

    So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
    Thanks
    Customer Service Team
    Snow Joe + Sun Joe SnowJoeSunJoe
    • Verified Purchase
    Ok so after waiting about 2 plus weeks to get this, it doesn't work. I pumped and pumped and it b...
    Ok so after waiting about 2 plus weeks to get this, it doesn't work. I pumped and pumped and it barely moves. I watched all the online videos and did everything correctly but it has NO pressure. It moves, barely once about every 10 pumps. So which means it would take me about 10 minutes to split one piece of wood. Actually I wouldn't know for sure, I never did get it to split a piece of wood. I had to order this and it took forever to arrive. I called their tech support and all he wanted to do was get it registered. What this means is, lets get it registered so we can spend tons of more time "trying" to make it work. No thanks, it didn't work out of the box so back it goes. Best advice? Go rent a gas model. They are way better and far more powerful.
    by
    Response from Snow Joe + Sun JoeApr 7, 2021
    Dear JR,

    So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
    Thanks
    Customer Service Team
    Snow Joe + Sun Joe SnowJoeSunJoe
      Open the box and tried to split first log, everything...
      Open the box and tried to split first log, everything seemed fine till the rod made contact with the log. Would not hold pressure so I returned the product an hour later.
      by
      Response from Snow Joe + Sun JoeMar 31, 2021
      Dear Derek,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe
      • Verified Purchase
      This log splitter was easy to use
      This log splitter was easy to use
      by
      • Verified Purchase
      • Recommended
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      A little smaller than I was expecting. I couldn't fit...
      A little smaller than I was expecting. I couldn't fit average sized rounds in it. It also takes forever to pump the hydraulic arm. You definitely get a workout doing it. However, I've been splitting Juniper which is a REALLY dense wood and it splits fairly easy with the Sun Joe.
      by
      • Verified Purchase
      Works great! Does take a little man power but definitely gets the job done.
      Works great! Does take a little man power but definitely gets the job done.
      by
      • Verified Purchase
      • Recommended
      With a little bit of muscle it seems to cut...
      With a little bit of muscle it seems to cut anything that my neighbors 33 ton will cut. It save me a whole lot of work because you don't have to worry about gas and oil and all the other frustrations of hooking it up and Hauling it around. I just put it on the tailgate of my Chevy and it works very well for me.
      by
      • Verified Purchase
      Showing 1-30 of 598 reviews

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