Hi Alida, we are sorry to hear that your range door is uneven and is letting heat out. Can you please contact our full-time technical service department at 1-877-427-2266. Unique Appliances is not a foreign company, our head office is located in Canada with warehouses in both Canada and the United States. When you purchase our appliances, you receive a 1-year warranty which would cover replacing the door if that what our technical support team determines the issue is. Please contact that phone number as our team would be happy to help resolve your issue.