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Customer Reviews for VIGO Bathroom Sink Pop-Up Drain with Overflow in Brushed Nickel

Internet #204687655

Model #VG16002BN

Store SKU #1002360512

  • Compatible with standard 1.75 inch sink drain hole
  • Ideal for vanity or undermount bathroom sinks with overflow
  • Includes two rubber seal rings, tailpiece and nut

Customer Reviews

  • 4.2
    out of 318 reviews
  • 77% recommend this product
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Showing 1-30 of 318 reviews
Broke within 2 years of normal sink use
We purchased and installed this pop-up drain in 2022. Only two years later after normal use of our bathroom sink, the assembly split completely in half (from what, we have no idea - the normal day to day moisture of water running through the drain? Maybe it came defective with a hairline crack that was undetectable when we installed it?) causing a flood in our bathroom. We've had good luck with Kraus products so we're going to try a Kraus pop-up drain as a replacement.
by
Response from VIGO Customer Support TeamJul 1, 2024
Dear Valued Customer,

Thank you for sharing your experience with our pop-up drain. We sincerely apologize for the inconvenience caused by the issue you encountered. Your feedback is highly valued as it helps us continually improve our products.

We recognize the importance of prompt communication and would appreciate the opportunity to assist you. To address this issue promptly, please send an email to daphneg@vigoindustries.com with your purchase details, a description of the issue, and a photo showing the issue. A Senior Product Support Representative will carefully evaluate your case and offer personalized assistance to resolve the issue promptly.

Thank you once again for sharing your feedback with us.


Regards,
VIGO Product Support VIGOMarketing
    Really poorly designed
    Looks great but terribly designed. The rubber seals are designed to seal against the threads which just pours water through because the water travels behind the seal along the threads. I had to use a ton of silicone to make it seal. As other people have mentioned, water sits on top and corrodes the pop up drain. Ours looks like this after 1 month.
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    Response from VIGO Customer Support TeamFeb 7, 2023
    Hi Sean,

    We are sad to hear of these issues you've been having with our product. We understand that leak issue has been resolved but please send photos of the finish issue on the top of the drain to jessp@vigoindustries.com so we can see and determine the best resolution. Please include your full name, phone number and physical shipping address in your email.

    Regards,
    Vigo Product Support VIGOMarketing
      1 found this review helpful
      Look great with VIGO faucet.
      So far they not only look great but work well.
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      Response from Product SupportNov 16, 2022
      Hi Rick & Mary! Thank you so much for your 5 star rating, review and for providing a great picture of your bathroom. It all looks wonderful together. Each piece complements the beauty of your bathroom. Warm Regards,
      • Verified Purchase
      • Recommended
      Bad news
      Needs a redesign. Doing a complete remodel and used the matt black. At the interface of the drain and sink The drain sticks up slightly and doesn't drain leaving a deposit around the drain after repeated uses and drying. See photo. The top is so flat that the water doesn't drain off and when it dries it leaves water deposits after repeated uses. This is on 5 sinks less than 4 month old. It's easily solved if you wipe the sink down after each use ... not convenient or what I had in mind as a 'improvement' with the remodel. Will need to replace. Unfortunately they are past the return date.
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      Response from VIGO Customer Support TeamAug 25, 2022
      Hi Remodel! Thank you for reaching out to us. Apologies but we cannot see the photos that you have shared and we would like you to send them via email to sf@vigoindustries.com so we can determine if the drain assemblies you purchased are defective or if your sinks are just not compatible with our drain. Please send the photos when you can. Warm Regards. - Jess, Vigo Product Support VIGOMarketing
        2 found this review helpful
        Great Looking sink!!! Fits perfect!
        I bought this item for my retirement home last Aug. I wasn't able to see it in its place till this April. Can't be happier with its appearance.
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        Response from Product SupportMay 26, 2022
        Just love the photo Jo Harris, Thank you so much for sharing. We are so happy to hear that you are loving the look of your new VIGO Bathroom Sink Pop Up Drain.
          • Recommended
          Love it!
          Really high guality! Arrived nicely packed and faucet was in its own dust bag! very happy with faucet and pop up drain!
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          Response from Product SupportSep 20, 2021
          We are so happy to hear that you are happy with your new VIGO Bathroom pop up drain. Thank you so much for the 5 stars!
          • Verified Purchase
          • Recommended
          Read the specs.
          Nice drain bought it to match my existing faucet... lone exception it's designed for a 1.75" PO..so the bevelled washer seal will prove to be very problematic...like in my case. I resolved the problem with a thin bead of plumber putty around opening and the gasket itself, plus I taped the threads and it worked out, no leaks. Other drains I've installed use a flat washer to seal waste area flow making the job much easier and less to think about.
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          Response from VIGO Customer Support TeamJun 7, 2021
          Hi Bill! So happy to hear that you are enjoying your VIGO Bathroom Pop Up Drain and that you were able to install. We really appreciate you taking the time to send over your review. VIGOMarketing
          • Verified Purchase
          • Recommended
          Gorgeous!
          I love this sink drain, sturdy & looks so beautiful in my bathroom. I recommend this product...
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          Response from VIGO Customer Support TeamApr 13, 2021
          Hi Ruti,
          Thank you for the 5 star review of your Vigo pop-up drain! We are pleased to hear how much you like it!
          -Team Vigo VIGOMarketing
          • Verified Purchase
          • Recommended
          INSTALLED 1-2-3 ... and BEAUTIFUL!!!
          Purchased BOTH, the chrome AND brushed gold faucets + drains + 3-hole covers for separate bathrooms, because they looked SOOOOOO GOOD! I did a ton of searching before choosing VIGO®. Have not installed the chrome one yet (renovating), but included photos of my small guest bath. NOTE: Make SURE the installation hole in your vanity is large enough!!!! My vanity's middle hole (of 3) was not large enough, so I had my tile guy enlarge the vanity's 1" faucet hole to accommodate the VIGO® faucet's 1¼" main stem. WORTH IT!
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          Response from Product SupportMar 23, 2021
          Hello HappyCamper! We love your photo of your new VIGO Bathroom Pop up drain! Thank you for your five-star review and recommendation. We appreciate you for taking the time to share your experience with VIGO and we’re so glad that you are satisfied with your purchase, enjoy! Should you have any questions in the future please reach out directly to our specialized product support team by emailing sf@vigoindustries.com, and we will be more than happy to assist you. All the best - VIGO Product Support Team
          • Verified Purchase
          • Recommended
          Would buy again
          Our new Vigo drain stopper has only been in a couple of weeks now. It keeps the water in the sink when needed which was a big problem with my old sink plunger. Looks nice, too. Here it is with my new Vigo faucet.
          by
          Response from Product SupportJan 27, 2021
          Thank you so much for submitting the photos and allowing us to see how beautiful VIGO Pop up drain and faucet look. I am confident that you will continue to enjoy for many years to come.
          • Verified Purchase
          • Recommended
          Great looking
          I like it ..a little big I suppose but not a deal-breaker
          by
          Response from Customer ServiceJan 6, 2021
          Hello Dori, Thank you for sharing your photos with us of your VIGO Pop Up Drain. We love the look ! We appreciate your five star review and recommendation very much. We thank you for welcoming VIGO into your home, enjoy !
            • Recommended
            Great style and easy installation
            3 months in and we love the faucet. Looking to swap out other faucets.
            by
            Response from Customer ServiceDec 16, 2020
            Good Day, We love the photo of your VIGO Bathroom Sink and Pop Up Drain ! Thank you for your five star review and recommendation. We appreciate you for taking the time to share your experience with VIGO and we’re so glad that you are satisfied with your purchase, enjoy !
            • Verified Purchase
            • Recommended
            Good Product - Take Your Time With Install
            Good product. It is well made and operates well. Installation was easy taking care to ensure overflow holes line up by keeping Vigo logo aligned. After installing there was a very small leak or seepage. Instructions say do not over tighten so thinking I might have I backed the nut off slightly and the seepage turned into a full leak. I then siliconed between the drain and the sink. Some reduction, but still seepage. I contacted Vigo online with details of the sink and drain and two days later received a reply stating that since I had a vessel sink I should have a different drain - one without an overflow. When I advised them that my sink had an overflow they confirmed I had the right drain and asked for photos which I sent. They replied with the photos marked showing where I should apply silicon - between the nut and the washer. I went one step farther and applied silicon between the soft plastic seal and the sink as well. I retightened the nut to the point that I would really have to apply pressure to tighten it further. It worked. It took some time but it really is a smooth functioning, good looking pop-up. Highly recommend applying silicon to every intersection of sink, washers and nuts from the start.
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            Response from VIGO Customer Support TeamApr 13, 2020
            Thank you VIGOMarketing
            • Verified Purchase
            • Recommended
            Nice clean look.
            Had a plumber install this single handle VIGO fixture about a month ago. Works great, and looks good.
            by
            • Verified Purchase
            • Recommended
            Time will tell about the durability and quality of this fixture. At first glance, it looks solid...
            Time will tell about the durability and quality of this fixture. At first glance, it looks solid and highly functional.
            by
            • Verified Purchase
            • Recommended
            We bought this for our spare bathroom sink. We just had it installed this week. It exceeds our ex...
            We bought this for our spare bathroom sink. We just had it installed this week. It exceeds our expectations.
            by
            • Verified Purchase
            • Recommended
            For the first time I decided to get a pop up drain that functions by pushing it in the bottom of ...
            For the first time I decided to get a pop up drain that functions by pushing it in the bottom of the sink. The other style has always given problems so I wanted to try a different style. The installation process was much simpler. It has been installed for a month and has worked just fine. The pop up space is large so the water goes down the drain very very well. It is noisy but the water goes down very well so I don’t mind that it is noisy more than any other drain that I had before. My new sinks are deeper, my cabinets are taller, therefore the drain pipes are longer—so that may explain it being noisier. The chrome finish is nice and there was a plastic cap over it to protect during shipping and install. The entire drain is sturdy metal and not plastic.
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              • Recommended
              2 found this review helpful
              Very pretty and compliments my Vigo faucet and new sink. It's diameter is larger than envisioned ...
              Very pretty and compliments my Vigo faucet and new sink. It's diameter is larger than envisioned but looks good. The installation needs to be precise - the top screws on and the logo was sideways the first time. I love how easy it is to use, I'll never go back to traditional drain plugs again.
              by
                • Recommended
                2 found this review helpful
                Looks beautiful and works great!
                Looks beautiful and works great!
                by
                Response from VIGO Customer Support TeamJun 6, 2018
                Thank you for your feedback Valentinelady & thank you for choosing VIGO! VIGOMarketing
                • Verified Purchase
                • Recommended
                2 found this review helpful
                Fancy box decent quality annoying logo
                Comes in a nice fancy padded box to protect the finish during shipping. Was a bit of a challenge to get it to seal at first. We weren’t aware that the drain cap had a logo on the top of it. So we were not thrilled when we opened the box and saw it. The photo on the website doesn’t show it.
                by
                • Verified Purchase
                We used this item to finish off the remodel project of our bathroom vanity. Thus equipped, it has...
                We used this item to finish off the remodel project of our bathroom vanity. Thus equipped, it has gained quite a number of favorable comments from our visitors! The assembly was a straightforward plumbing job. No issues there. The rubbed bronze finish is quite attractive. This matches the innovative tap and the rubbed bronze ring on which the bowl rests (not visible in picture). Pressing the drain pops it down and locks it in position when you want to keep the water in the bowl. Pressing it again will release it, so the water drains. it works as advertized, so we are happy with our purchase. it perfectly complements our remodeled bathroom! We easily ordered this item online and picked up at the friendly customer service of our local Home Depot.
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                • Verified Purchase
                • Recommended
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                • Verified Purchase
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                • Verified Purchase
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                • Verified Purchase
                Used this on a sink for a handicapped person and he loves how accessible it is compared to pulling on a handle behind a faucet. Something he can not do.
                by
                • Verified Purchase
                Scratched quickly. Don’t like the name printed right on the drain
                by
                Response from VIGO Customer Support TeamApr 26, 2024
                Hi Karen,

                We're grateful for your feedback and apologize for any inconvenience caused. While we take pride in our products and view our branding as a mark of quality, we understand your preference regarding the logo on the drain and will consider this input for future enhancements.

                For the scratches you've encountered, please reach out to us at daphneg@vigoindustries.com with accompanying photos. A senior product support representative will promptly assist you. We look forward to receiving your email. Thank you for bringing these concerns to our attention


                Regards,
                VIGO Product Support VIGOMarketing
                • Verified Purchase
                Easy to install and great quality. I like how the top chrome was protected with a film to ensure there are no scratches. Bought online and picked up in the store was really easy too.
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                • Verified Purchase
                Easy to installand looks great.
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                • Verified Purchase
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                • Verified Purchase
                Looks great in our bowl sinks. It was installed today & the fit was good .
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                • Verified Purchase
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