I like the shower panel and it looks great. This is really good product and high quality materials. There are two reasons I am giving it a 4 star - first reason is that the hand shower is placed so low that it's metal cord falls on the floor when I keep it in it's holder. The second reason is that the massage jets are not that powerful, but still nice.
by
Response from Product SupportApr 29, 2020
Thank you for your feedback. We greatly enjoy hearing from our customers and any feedback they may have. If you are experiencing any issue, please contact us at 866-591-7792, option 2.
Recommended
Customer review from vigoindustries.com
Apr 17, 2020
Great quality!
This panel system has been working great in my new shower and it looks amazing
by
Response from Product SupportApr 20, 2020
Thank you for this 5-star review. We appreciate you for taking the time to share your feedback with VIGO and we’re glad that you are satisfied with your purchase! At VIGO we strive to provide customers with THE IDEAL EVERYDAY.
Verified Purchase
Recommended
Customer review from vigoindustries.com
Mar 13, 2020
Im in love
I was renovating my bathroom and I was doing black fixture so I went online to Lowe’s and so thiis shower it was love at frist site. Now that is installed it so fun to
Take a shower.
by
Response from Customer ServiceMar 16, 2020
Thank you for this 5-star review. We appreciate you for taking the time to share your feedback with VIGO and we’re glad that you are satisfied with your purchase! At VIGO we strive to provide customers with THE IDEAL EVERYDAY.
Verified Purchase
Recommended
Customer review from vigoindustries.com
Oct 28, 2019
Beautiful and very well made!!
We purchased this panel after returning a competitors panel. The Vigo Dilana is so much better built than others we tried. This panel is much more solid and feels like a quality piece of workmanship. Installation was a snap and it looks beautiful. A shower with this panel is a great way to start the day!
by
Recommended
Customer review from vigoindustries.com
Oct 21, 2019
Quality product
The only thing holding me back from giving this product five stars is a total lack of water pressure. I thought that the body jets would do something more than simply tickle me. My contractor explained this is a feature of all the new products on the market. Apparently there is some mechanism inside the unit that restricts water flow, even if the water pressure I have in my home is abundantly available. It’s OK that the total water pressure is divided if you run the body jets and the showerhead at the same time, I understand that. I just wish that I knew the flow would be substantially less than my previous shower head before I purchased it.
by
Recommended
Customer review from vigoindustries.com
Sep 15, 2019
Awesome look
Liked it so much I bought a second one for our family washroom. Also recommended to my neighbour. Great pressure. Ease of use. Easy install. Had one issue and customer service was fantastic with sending a replacement part.
by
Customer review from vigoindustries.com
Sep 2, 2019
Great value for a beautiful fixture
My wife and I took a trip to Italy...we kept seeing shower panel systems, so my wife wanted to install one in our bathroom remodel...great decision so far!
by
Recommended
Customer review from vigoindustries.com
Aug 22, 2019
VIGO Shower Panel
I bought this a month ago and I can tell you I absolutely love it!! Water pressure is great and it feels like a spa!! Definitely worth the money! It’s a great product with excellent quality!
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Jul 5, 2019
Nice shower panelj
Nice shower panel....and the pressure is great!! The only thing I don’t like is that the handle to hold the hand held shower is way too low and the cord rests completely on the shower floor ....we installed a separate hook up high beside the shower panel, so it’s much more convenient
by
Customer review from vigoindustries.com
Jun 20, 2019
Looks great, but poorly assembled.
We really like the look of this shower assembly and goes well with our master bath remodel. However, almost all of the connections were loose inside, and the contractor had to uninstall it to fix all the bad connections to stop all the leaks. Also, NONE of the drawing dimensions are correct, and the blocking material my contractor used to mount it behind the tile did not line up. Since I furnished the shower assembly, I had to pay for two installations.
Also, this unit was dented when it arrived, and had to be re-straightened by the contractor. One more thing that is not really a problem of the maker, but due to environmental requirements, is the 2 gpm flow restrictor which can be replaced with the provided 2.5 gpm restrictor, but the resulting water pressure is very poor, and basically only the rain shower is functional. I have excellent water pressure at my house, so the supply is not the issue. Maybe taking out the flow restrictor completely would permit adequate water pressure at each of the shower nozzles.
by
Customer review from vigoindustries.com
Apr 5, 2019
Wonderful performance but hard to install
Installation is like having a baby. After the pain of birth (installation), holding the baby (showering), erases almost all memory of a painful experience. The rainfall is strong, body jets simulate an unusual tingling skin response on your back that is really nice, and the handheld massager has a super fine mist setting, never encountered before. It feels wonderful on the skin. Now I must buy a second unit for the kids shower!
by
Recommended
Customer review from vigoindustries.com
Mar 16, 2019
Very nice finish
We purchased this about 2 months ago. Works like a charm and lots of water on our private well water system. Up to temperature very quickly. cleans up nice just towering it off after each use
by
Recommended
Customer review from vigoindustries.com
Mar 9, 2019
Great Features
This is a great addition to our remodel shower. Love the features and a wonderful look.
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Feb 9, 2019
Fabulous
My husband purchased this last month for our guest bathroom. It looks fabulous and feels wonderful. He also prchased the barn door style shower doors. It has changed our guest bathroom from hohum to WOW. The only problem now will be getting guests to leave. It is now his primary bathroom. I will let the pictures say the rest.
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Jan 19, 2019
Reasonably Priced Shower Panel
I have looked at many Shower Panels before purchasing this one. This one has nice features and solid build quality.
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Dec 3, 2018
We installed this panel in 2015, after tightening all the loose connections. You'll get leaks if...
We installed this panel in 2015, after tightening all the loose connections. You'll get leaks if you don't tighten all the pieces before installing because they do not come properly installed out of the box. I liked how easy it was to install on the shower wall over the tile. I did use a very thin bead of clear silicone caulk on top and side edges to keep the panel from shifting around on the tile, which has worked well.
In use, the thermostatic valve was always very difficult to adjust. If you took a hot shower, the next person would not be able to adjust it to a cooler temperature - it was that tight. We lived with it until mid 2018, when the valve stoppig providing any temperature adjustment - it just put out lukewarm water no matter what the setting.
Finally, after reading about others' experiences (and this seems to be a common problem) we contacted Vigo for a replacement cartridge valve. These are not available anywhere but from Vigo itself. After exchange of numerous emails and photos sent, and because ours was out of warranty (the limited "lifetime" warranty essentially means "two-year" warranty), we paid for a new cartridge. But the one sent is a half-inch longer than the original, and the control handle now protrudes and reveals the valve hardware. Their response is that our 3 1/2yo panel is the "much older" model, that they don't have an exact replacement, and that the one sent is the "right" cartridge.
Be forewarned that the thermostatic valve is likely to fail after 2 or 3 years. If you don't mind paying for a new one every couple of years that doesn't match the original, and with the hope that Vigo will continue carrying any valve that fits, the panel might be ok for you. We are in the process of remodeling another bathroom and would not consider another shower panel from Vigo.
by
Response from VIGO Customer Support TeamDec 4, 2018
Thank you for your candid feedback. Here at VIGO we pride ourselves on providing the most creative products and customer experience and we are very sorry that you feel that we fell short. Your feedback has been provided to our product team. Our Limited Lifetime Warranty does have limitations as outlined in our warranty page. We also see that our team provided you with an alternate handle as an option so, please reach out to us if you would like to try this option.
10 found this review helpful
Nov 29, 2018
Works as explained...
We have been using this now for 2 months. Very easy to install and have had no issues. I did have to add readable labels to 2 of the handles and you can not read the knobs types at all unless you are 10" away for the knobs
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Oct 23, 2018
Works flawlessly
Was a little concerned about the water pressure but the unit gives off plenty of water. The jets are good and spray evenly. Very well built with solid knobs and good quality finish.
by
Recommended
Customer review from vigoindustries.com
Jul 16, 2018
One Year After Install and Still Love It !
This is by far the best buy for my bathroom remodel. The quality of the product is exceptional and ease of installation was surprising. I would recommend this product to anyone. I waited a year to review this product and still would buy it again. Actually I plan on purchasing for my remaining bath remodels.
by
Recommended
Customer review from vigoindustries.com
Jun 14, 2018
Useful , elegant
Love all features, but it has very low pressure. Looks fantastic on my remodel shower
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Feb 4, 2018
Has all the features that I was looking for.
Seems well built and was a good value. I like the fact that all three water features can be operated independently although at a max of 60psi, there is not enough pressure to operate all three at the same time. If it is possible to operate this shower panel without the 2.5gpm low flow restrictor, that may eliminate my only complaint. I have not tried doing that yet. Having an oiled rubbed bronze option on this panel would also have been nice. All in all I am happy with this purchase.
by
Recommended
Customer review from vigoindustries.com
Jan 11, 2018
Perfect Rainshower Coverage
I’ve been very happy with this Shower Tower. It replaced a Decor Shower Tower that was highly recommended but leaked the first time I used it. Therefore, I was very concerned about the possibility of this one leaking at the joints. But because you need to switch off one water function of the Vigo Dilana to turn on the next (such as going from the shower head to using the hand sprayer), which the old Decor had all features spraying at once, I’m loving that safety feature, as it better safeguards against leaks. Also, this product has a much longer warranty than other Shower Towers I’ve looked at.
by
Response from Customer Service ManagerJan 11, 2018
Thanks for sharing your photo LisaF! Your shower looks gorgeous and we are so happy to be a part of your remodel. Enjoy your new shower! :)
Verified Purchase
Recommended
Customer review from vigoindustries.com
Jan 11, 2018
Functional & Stylish
After a total bathroom remodel we needed a new shower panel and I wanted to splurge a little since we use this room every day. I couldn’t be happier with this product. My husband was able to install it easily and it looks and works great. I fe like I’m in a fancy spa everyday now. Highly recommend
by
Verified Purchase
Customer review from vigoindustries.com
Dec 3, 2017
Great shower panel
Bought it a week ago and just installed it. I had to replace my previous one which was a foot taller so I wasn't sure it would work because of the plumbing location, it turned out to be tall enough after installation. Very nice looking unit, pretty pleased on how it looks inside my Travertine shower, definitely recommend this product.
Rated 4 stars just because of the length overall for my specific application but product itself definitely 5 stars.
by
Recommended
Customer review from vigoindustries.com
Nov 16, 2017
Love it!
We absolutely love our new shower panel! Can't imagine going back to a plain showerhead. SO glad we bought this!
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Nov 15, 2017
Awesome features!
I bought this a year ago and love it. We recently ran into issues with the thermostat knob being hard to turn but we called customer service they didn’t give us any problems. They took down our address and sent the replacement part.
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Nov 3, 2017
Awesome
This has been an awesome addition thanks our 60 year old home. Use to be Pink (Floridian).
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Aug 21, 2017
Great shower.
Good product, do not want to get out of shower!
Only question is why did we wait so long to do this???
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Aug 4, 2017
Great quality!
All metal controls & valves very smooth operation ,easily replaced previous unit.
by
Verified Purchase
Recommended
Customer review from vigoindustries.com
Jul 6, 2017
great shower head
installed 3 months ago not a bad installation for one person