I HAD A MOST HORRIBLE EXPERIENCE WITH THIS ORDER. IT CAME IN PIECES SO THAT EVEN THOUGH I HAD THE FENCE I COULDNT ERECT IT BECAUSE THE POST DID NOT COME FOR WEEKS LATER- THEN TO MAKE A TERRIBLE EXPERIENCE EVEN MORE HORRIBLE THE OPENINGS FOR THE LINE POSTS WERE TWO INCHES SHORT. MAKING THINGS EVEN MORE HORRENDOUS, I READ THAT ANOTHER CUSTOMER HAD THE EXACT SAME SITUATION. I HAD TO HAND SAW OPENINGS TO BE ABLE TO ERECT MY FENCE. THIS WAS THE ABSOLUTE WORST ON LINE ORDER!!!!!!!!!!!!!
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Response from UFPI RepresentativeMay 20, 2024
Dear David Vivian, Thank you for letting us know about your frustrating experience. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from customers like you. If you would like the opportunity to discuss the issue further, please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com, referencing this review, and one of our customer service representatives will be happy to assist you.
1 found this review helpful
Jul 7, 2020
Very good quality and great price!
Very good quality and great price!
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Verified Purchase
Recommended
Sep 18, 2024
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Verified Purchase
Sep 11, 2024
HD really needs to do a better job with packaging. Had to go to numerous stores to find undamaged product. Finally had multiple ones delivered just to pick one good one out. The product is fine, but the packaging is terrible. On top of that, they literally left 6 of these 8ft posts at my mailbox, hanging out in the street a foot. That's unacceptable.
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Response from UFPI RepresentativeSep 12, 2024
Dear Home Depot Customer, we appreciate you taking the time to let us know about your experience! We apologize for any lack of satisfaction you experienced. If there’s anything else that we can help you with, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Aug 8, 2024
Waited for product and then the delivery company could not deliver when promosed and never contacted me. They said they did but repeatedly lied about it. I canceled order but they stil delivered it 5 days later. Now I'm stuck with a 9ft fence post I can't use. Service dept handled it correctly but I would suggest someone different other than central transport services
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Response from UFPI RepresentativeAug 8, 2024
Dear Home Depot Customer, we are sorry to hear this product did not meet your expectations and would like the chance to discuss the issue with you further. Please reach out to UFP Retail Solutions at UFPRetailCS@UFPI.com, referencing this review, and one of our customer service representatives will be happy to assist you
Verified Purchase
Jul 4, 2024
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Verified Purchase
Customer review from homedepot.ca
Jun 19, 2024
Was practically impossible to locate the fence posts that matched this brand and model. Ordered the wrong ones, then when we went to get them replaced at Home Depot two store managers and two heads could not locate the appropriate fence posts products. Had to cut an off-brand to fit the slot fittings to meet the project's timelines. Customer Service from the manufacturer should be also available on weekends.
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Response from UFPI RepresentativeJun 20, 2024
Dear HomeDepotCustomer, thank you for letting us know about your frustrating experience. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from customers like you. If there’s anything we can do to help you with this product, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
Jun 12, 2024
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Verified Purchase
Jun 5, 2024
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Verified Purchase
May 22, 2024
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Verified Purchase
Apr 17, 2024
by
Verified Purchase
Apr 3, 2024
by
Verified Purchase
Nov 6, 2023
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Verified Purchase
Sep 13, 2023
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Verified Purchase
Aug 2, 2023
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Verified Purchase
Aug 2, 2023
Every routed hole had to be enlarged to allow the rails to fit, and hand cutting is rarely as finished looking as factory routed. Also the routed holes were not spaced far enough apart on the posts which resulted in every single fence board having to be cut shorter. This created a lot of work and resulted in a fence that was not the full 6 feet height.
Very poor quality control. I would buy any other posts over these.
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Response from UFPI RepresentativeAug 4, 2023
Dear Reviewer, thank you for letting us know about your frustrating experience. While we’re always working to make our products and processes better, we couldn’t do it without honest feedback from customers like you. If you would like the opportunity to discuss the issue, please reach out to us at UFPRetailCS@UFPI.com, referencing this review, and one of our customer service representatives will be happy to assist you.
Verified Purchase
3 found this review helpful
Jun 21, 2023
These posts worked great. They matched the originals perfectly....
These posts worked great. They matched the originals perfectly.
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Response from UFPI RepresentativeJun 21, 2023
Dear Dave, we appreciate your business and value your positive feedback about our White Vinyl Routed Fence Line Post. If there is anything else that we can do for you, please e-mail our customer service department at UFPRetailCS@UFPI.com, and one of our representatives will be happy to assist you.
Verified Purchase
May 10, 2023
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Nov 29, 2022
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Verified Purchase
Oct 20, 2022
Easy to put up & good quality...
Easy to put up & good quality
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Response from UFPI RepresentativeOct 21, 2022
Carol, Veranda appreciates your business and values your feedback. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
Jul 1, 2022
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Verified Purchase
Jun 30, 2022
Way to handle and level...
Way to handle and level
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Response from UFPI RepresentativeJul 8, 2022
Palm, thank you so much for taking the time to leave an excellent review. Veranda really appreciates your business. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com
Verified Purchase
Jun 9, 2022
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Verified Purchase
May 12, 2022
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Verified Purchase
May 12, 2022
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Verified Purchase
Apr 27, 2022
Could be thicker gauge....
Could be thicker gauge.
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Response from UFPI RepresentativeApr 27, 2022
Veranda appreciates your business and values your feedback. If there is anything else we can do for you, please e-mail our customer service department at ufpretailcs@ufpi.com.
Verified Purchase
Apr 19, 2022
Cheap, cheesy and panel top and bottom would not fit...
Cheap, cheesy and panel top and bottom would not fit cutouts. Had to fix.
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Response from UFPI RepresentativeApr 29, 2022
Dear Valued Home Depot Customer, "We’re sorry to hear your expectations were not met. A representative will be in contact with you via email to discuss your issue. Thank you.