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Customer Reviews for Whirlpool 7.4 cu. ft. 240 Volt Black Shadow Stackable Smart Electric Vented Dryer with Remote Start, ENERGY STAR

Internet #308088976

Model #WED9620HBK

Store SKU #1004029853

  • Control the smart dryer from your smartphone
  • Get room to handle large loads with 7.4 cu. ft. capacity
  • Create customized cycles in a few touches with Intuitive Controls

Customer Reviews

  • 4.4
    out of 170 reviews
  • 85% recommend this product
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Showing 1-30 of 170 reviews
Other review almost scared me off, but I love this Dryer!!!
My friend lives in England and has raved about these, so I decided to try it out even with some scary reviews that made me nervous. I've had this dryer for 3 weeks now, and cannot believe what I've been missing out on! I've had this long vent that gets plugged every few months and drying clothes was a long process taking two cycles and a timed dry all in a row. Now I just start my dryer, and decide if I want Eco or Speed. It's dry! Imagine that a dryer that dries! Seriously though my clothes are coming out so much nicer than before I cannot believe we don't have all ventless dryers in the US. When others figure the out I'm sure ventless will take over!
by
    • Recommended
    Too big for stacking
    I needed a stacking washer/dryer in a tight space that had a ventless dryer. I was told this was the only one I could get. Although, I was also sold a miele, ventless, stacking w/d for another apartment I own. The Miele is more expensive but smaller and a better fit for stacking. Maybe the salesman assumed I wanted a full family washer/dryer? This machine was replacing a stackied Maytag w/d. Well the machines are perfectly fine for side by side but as a stacking machine they are so large that I have to stand on a step stool to reach the dryer controls. Why would anybody put the controls on the top of a dryer for a stacking machine. Also, these machines are in a closet. They weigh almost 500 lbs. Whirlpool does not have a system in place to move the machines out if you need to service the water lines or the machines. Whirlpool sales people could not even tell me if the machines are serviced in front. I had to have the machines installed on a dolly so that if I needed to move them in an emergency it was possible to move them. They are monster machines and should not be sold as stacking machines. The machines are noisier than my 25 year old Maytag.
    by
      Great Job Whirlpool
      This dryer is great and it takes care of your clothes. The slow drying process keeps my clothes looking new. The savings in electricity is even greater!
      by
        • Recommended
        Ventless Dryer is the best
        Got it a month ago to replace a 17 year old ventless dryer. This one is bigger, quieter, and better. Heat pump technology works great and is a lot faster than we expected. No room moisture issues.
        by
          • Recommended
          Exceptional Experience
          After extensive research on ventless dryers, I opted for the 7.3 Ventless Duet. My goal was to eliminate exterior venting in a high rise beachside condo while reducing electricity expense (and thus carbon footprint). So far all I can say is WOW - with a family of six and frequent loads throughout the week this unit has been an exceptional experience! Drys better than the vented unit it replaced and has reduced my comparable electricity bill roughly 11%. I would strongly encourage anyone to give it a test drive. Great quality, easy maintenance and best of all MADE IN USA.
          by
            • Recommended
            Yay for EnergyStar certification!
            I'm so glad there are finally some green choices in dryers. My first few loads have dried efficiently; I'll be interested to see if there is a difference in electricity use.
            by
              • Recommended
              I love it.
              I am happy with this dryer, efficient and ventless. Perfect at least until now. I don't want my e-mail to be released to public. Thank you.
              by
                • Recommended
                whirlpool dryer has landed
                so far i have benn happy with this purchase. the engine has a slight purr like the mellow roar of a jet engine, not loud but sounds cool. have yet to see savings as i have not had ventless dryer for very long. but so far it's been great.
                by
                  • Recommended
                  nice
                  I got this dryer because of its safety to avoid the fire hazard risk from the one that we had.I love it.
                  by
                    • Recommended
                    Amazing Technology
                    I am so pleased with this dryer. It is a bit larger than most, but it has a space age feel to it. It has a very large load capacity, which makes it much more efficient when drying. It has a sensor that will adjust the temperature to the proper heat depending on the wetness or dampness of the load. I like the fact that it does not have an outdoor vent shooting out lint to my ac unit. You must be sure that it is set up in a laundry room or garage or a closed area so that the heat generated does not impact the rest of the house. Highly Recommend this product.
                    by
                      Great Energy Saver
                      What a great energy saver! Not to mention the safety of not having to use a dryer vent. The laundry room needs to be well ventilated though because it does get hot and humid. Overall it is a great dryer and we are very pleased with it's performance.
                      by
                        • Recommended
                        Black grease on towels first time used
                        The very first load I dried with this heat pump dryer ruined my white towels. I removed them from the dryer and they have black grease marks on them. I wiped the inside of the dryer with a white rag and found the grease at the back of the drum along the seam where the brush and metal drum meet. I cleaned it off completely, dried a load of jeans and then checked for grease. Yes, more grease inside the dryer. I called Whirlpool and set up service. I'm feeling pretty awful about this purchase, the upcoming service two weeks away and getting resolution.
                        by
                          Poor quality hybrid care filter, makes room humid
                          I love the energy savings from this dryer. Unfortunately the HybridCare filter element is very poorly made - it's made from a very thin mesh material and has a piece of foam in the middle. It's poorly made and has deteriorated after only 5 months of use. Whirlpool was willing to provide a one-time replacement but refused to acknowledge that there's a design problem with this dryer.The HybridCare filter needs to be made from the same material as the primary lint trap to ensure proper long-term reliability. Until this change is made I can't recommend this dryer.The dryer makes our laundry room hot and humid - I have to keep a window open when using the dryer. Perhaps a proper exhaust to eliminate some of the humid air would be appropriate as well?
                          by
                            Very Roomie!
                            Bigger than I thought. Clothes come out almost dry (as long as you do not mix heavy items [like blankets] with regular clothes).
                            by
                              • Recommended
                              Long cycle times, hot laundry room, sometimes incomplete dry
                              We were motivated to purchase this machine on account of generous rebates from both our electric utility and Whirlpool. It does "feel good" to make an environmentally responsible choice. I would provide a couple of cautions though:1. The fact that it is a ventless dryer means your laundry room will heat up and feel humid. IN winter time that may be a good thing. But if you live in a hot climate, you may find your air conditioner and your dryer fighting it out.2. Cycle times are quite long. You can choose an "energy saving" mode that might mean a 1 hour 25 minute cycle time, or other less energy efficient modes that will shorten drying time to perhaps an hour.3. I have found that if I take a load out, and then put a new load in, it sometimes "thinks" the new load is finished drying before it is dry. Moreover, there are times when it "thinks" the clothes are dry when in fact there is still a bit of dampness.
                              by
                                Best Ventless
                                Bought 2 months ago. Very Quiet, and very efficient. Finally a large capacity ventless. Far exceeds my greatest expectations. I am not sure why some reviews say its noisy?? Its very quiet. Drys quickly.
                                by
                                  • Recommended
                                  A good start on more efficient clothes drying
                                  We've been using the HybridCare for about two months and so far are very pleased both with the performance and the reduced electricity usage over our previous conventional dryer (at least 50% less). Because this is new technology, at least in the U.S. market, I actually purchased the extended service plan, something I normally don't do. One concern for long term use are the lint filters - they don't seem likely to hold up well. Plastic hinges rarely do well in high heat, continuous use environments.
                                  by
                                    • Recommended
                                    Excellent Ventless Dryer
                                    I live in a condo building that was built with non-vented laundry rooms, and I replaced a condensing dryer with the Whirlpool HybridCare Dryer and a matching washer. I was a little nervous because I was afraid I would not get the performance I was hoping for in this more expensive dryer. I was wrong. I've seen reviews that talk about very long drying times, but I can generally dry a load of clothes in less than an hour. While the countdown timer starts out at more than an hour on Eco-friendly settings, mine seems to drop the time during the cycle as it senses less moisture. Drying times are half that of my condensing dryer, and the options on this unit are great! The only thing I'd like to have seen added is a steam option. I've had the dryer about 2 weeks now, and I can say that I am completely satisfied with everything about it, so far.
                                    by
                                      • Recommended
                                      No more vent cleaning, use less juice!
                                      It dries the clothes, that is what counts. It takes a little longer on full Eco mode but the energy savings should easily make that worth it. The only negative I have experienced is the slight "whine" it makes and the humidity it adds to the room. But I keep the laundry room door closed to keep the kitchen quieter so that probably exacerbates the humidity situation. Most of the year I can have the door to the garage open and that will let the humidity out.
                                      by
                                        • Recommended
                                        Pleasant Surprise
                                        When we bought our ventless dryer, I was somewhat skeptical that it would dry things thoroughly. It has exceeded my expectations, and things come out dry and less wrinkled than before. I love the fact that the dryer reminds me when it's time to clean the extra filter - I do not have to remember how many loads have been done until it's the 5th load. I also like the "pleasant" signal when the laundry is done. The best part is knowing we will never have a dryer fire because it is ventless. Using less energy is always a plus too. All in all, it's been a good purchase!
                                        by
                                          • Recommended
                                          Solved ducting problem
                                          This really solved some ducting problems for us.
                                          by
                                            • Recommended
                                            We are very happy with the product
                                            The product have a nice design and works quick and well
                                            by
                                              • Recommended
                                              HybridCare Ventless Dryer with Head Pump
                                              The drying time takes hours (literally) for some loads so I'm not sure it's saving energy. Still on the fence about it
                                              by
                                                Nailed it, and just in time!
                                                I have been waiting for a Heat pump vent less dryer to be available in this country. When I found out Whirlpool was making it, we ordered immediately. We are building a new efficient home and this dryer will be the star of the show! Now we won't be ducting heated air out of the house every time we dry clothes. We have had it for about two months and it really works great! Clothes are softer and drier than before, and although I don't have a baseline for energy use, our use so far is very low.
                                                by
                                                  • Recommended
                                                  Outstanding Ventless Dryer
                                                  Works better than anticipated. Excellent performance.
                                                  by
                                                    • Recommended
                                                    Very Efficient!
                                                    I bought this dryer along with a matching new Whirlpool washer in June 2015. It uses far less electricity than my previous old outdated Kenmore dryer. I really like the ventless feature because the dryer vent in my house is about 30 feet long and can get clogged. The only downside is that it's somewhat more noisy than my old dryer.
                                                    by
                                                      • Recommended
                                                      Simply The Best
                                                      This is the best appliance I have ever purchased. It is so easy to use with the preloaded settings. The only thing you have to do is load and unload. The wrinkle free of the clothes is remarkable. Takes so little time to dry a heavy load
                                                      by
                                                        • Recommended
                                                        Incredible dryer
                                                        I needed a ventless dryer and I really didn't know if the technology would truly work and to my surprise, it totally does! Not only is it a fantastic design, it does the job and I'm thrilled!
                                                        by
                                                          • Recommended
                                                          Whining gives me a headache!
                                                          Installed a week ago, along with matching Duet steam washer. Works great, but the high pitched whine coming from the dryer gives me a headache. Also, it makes the laundry room too hot and humid. I do understand this is normal for this type dryer, but if I'd known ahead of time, I might have chosen NOT to purchase the ventless dryer.For video, search YouTube for "Whirlpool Duet Ventless Heat Pump Dryer Whining". Couldn't get it to upload to review.
                                                          by
                                                            Ventless Dryer, Wow
                                                            I remodeled my kitchen and wanted to stack the washer & dryer so I could move the ice box where the washer was. The room was tight and I couldn't have the vent. The vent-less dryer was the ticket. The combo work great together.Thanks
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 170 reviews

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