The water line valve is made out of plastic (they...
The water line valve is made out of plastic (they need to change to metal) and couldn't withstand the water line coming in without leaking everywhere. The other end, nut is short and made me strip my water valve source(make longer). Very poorly done. Making ice is fine with adding water manually.
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Response from Whynter Customer ServiceMay 5, 2020
Hi Kenny,
Thank you for your feedback on your ice maker. At Whynter, we constantly aim to provide superior products and a better customer experience. We are sorry that the unit's hardware does not meet your expectations. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional feedback.
Verified Purchase
Jan 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 24, 2019
This ice maker works great. Makes ice really fast. The quality of the ice degrades as it sits in ...
This ice maker works great. Makes ice really fast. The quality of the ice degrades as it sits in the maker. But it makes it so fast you can just toss out the older cubes.
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Verified Purchase
Recommended
Oct 22, 2019
Very satisfied with the purchase. Exactly what I thought...
Very satisfied with the purchase. Exactly what I thought I was getting and the ice is soft and perfect!!!!
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Verified Purchase
Jul 30, 2019
This ice maker worked well for two or three hours but than no more it would always shut off afte...
This ice maker worked well for two or three hours but than no more it would always shut off after programing.
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Response from Whynter Customer ServiceJul 31, 2019
Hi Fred,
We are sorry for your experience. At Whynter, we constantly aim to provide superior products and a better customer experience. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. We are here to provide technical support and ensure you will be satisfied with your Whynter product.
Verified Purchase
Jul 30, 2019
I gave this ice maker 3 stars because while it created ice quickly, I found that it would melt ju...
I gave this ice maker 3 stars because while it created ice quickly, I found that it would melt just as quickly because its not insulated. I ultimately purchased this unit because it was one of the few that had direct water line capabilities. However I returned it partly from my error because I did not read the description thoroughly; my goal was to have ice ready constantly and I thought the reserve bin was like a freezer but it isn't, when the ice melts the water gets recirculated. This item would be ideal for you if you want to use it a day or so here and there but if your plan is to have it running all the time I would look at another option.
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Recommended
1 found this review helpful
Jul 2, 2019
The ice doesn’t stay frozen in the machine do it...
The ice doesn’t stay frozen in the machine do it sticks together when put in the freezer. Other than that I love it
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Verified Purchase
Apr 30, 2019
This ice machine did not get cold or make any...
This ice machine did not get cold or make any ice. We had it for several days and it never worked properly.
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Response from Whynter Customer ServiceMay 1, 2019
Thank you for your feedback on your ice maker. We are sorry your ice maker never got cold or made ice. At Whynter, we constantly aim to provide superior products and a better customer experience. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. We are here to provide technical support and ensure you will be satisfied with your Whynter product.
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Dec 18, 2018
so far so good..... I haven't had time to hook...
so far so good..... I haven't had time to hook it up to the water supply yet, but I expect that to be even more convenient. Right now it's doing a great job of replacing my broken Samsung refrigerator ice-maker and as long as I remember to add water now and then, it keeps us in ice round-the-clock.
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Verified Purchase
1 found this review helpful
Nov 6, 2018
All I wanted was ice & I still don't have any. Do NOT buy this. It never worked!! Waste of money ...
All I wanted was ice & I still don't have any. Do NOT buy this. It never worked!! Waste of money and many hours trying to get it to work. Still sitting in my basement.
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Response from Whynter Customer ServiceNov 29, 2018
We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
1 found this review helpful
Oct 6, 2018
When I received the machine one of the interior tray was broken and the machine never became cold...
When I received the machine one of the interior tray was broken and the machine never became cold. I was sent a replacement and this machine would not work either, it never became cold and the mechanical parts didn't work. Try a different ice maker!
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Response from Whynter Customer ServiceNov 29, 2018
Thank you for your feedback on the ice maker. At Whynter, we constantly aim to provide superior products and a better customer experience. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. We are here to provide technical support and ensure you will be satisfied with your Whynter product.
Verified Purchase
1 found this review helpful
Oct 2, 2018
The icemaker doesn't make nearly the advertised amount of ice. It usually has only enough to fil...
The icemaker doesn't make nearly the advertised amount of ice. It usually has only enough to fill a large glass. Mornings it is usually empty and I have to fiddle with the switches to get it going again. It doesn't display low water level but adding water seems to help. I did hook the machine up to a water source but it blew the fitting off and flooded my kitchen. I would recommend a better fitting and perhaps a metal water line.
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Response from Whynter Customer ServiceDec 5, 2018
We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
Verified Purchase
1 found this review helpful
Oct 2, 2018
Perfect in every way the best ice maker my last...
Perfect in every way the best ice maker my last one lasted 5 years
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Verified Purchase
Sep 25, 2018
Great product. Out produces the built in refrigerator ice maker.
Great product. Out produces the built in refrigerator ice maker.
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Verified Purchase
Recommended
Sep 18, 2018
Gonna hook it up to a water line and...
Gonna hook it up to a water line and see if it improves be cause right it stops after two buckets of ice and sails it’s out of water when it has plenty so right now I am not happy
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Response from Whynter Customer ServiceDec 12, 2018
We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
Verified Purchase
Aug 29, 2018
Great Unit
We purchased this unit 3 months ago. We run a private residency with a personal chef. We find that the machine keeps up quite well for beverage service as well as the chef uses the ice to cook food items rapidly. The recovery time is impressive. As stated in the reviews I read before purchase it would be great if the unit was insulated. However I am considering purchasing one for my home use.
Thanks
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Verified Purchase
Recommended
Customer review from whynter.com
Aug 29, 2018
Quality Ice Maker
We’ve used this ice maker for at least two months. It is a fantastic piece of equipment that use daily. We hooked it up to a water line, and it is so wonderful not to add water. So convenient l!
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Verified Purchase
Recommended
Customer review from whynter.com
Aug 28, 2018
Works great...
Works great
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Verified Purchase
Aug 13, 2018
Spent easily over $300-$500 year on ice with summer and kids activities, this unit produces ice q...
Spent easily over $300-$500 year on ice with summer and kids activities, this unit produces ice quickly and sufficiently. Well worth the money and saves times without stopping at the store to get a bag of ice to fill something up.
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Recommended
Jul 17, 2018
Didn't work. No ice made in 2 days. Had to return it to the store.
Didn't work. No ice made in 2 days. Had to return it to the store.
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Verified Purchase
Jul 17, 2018
This ice maker works great! I bought it for the breakroom of a factory. Produces enough ice tha...
This ice maker works great! I bought it for the breakroom of a factory. Produces enough ice that we started bagging it have now have 3 gallon size bags in the freezer full for back up. Easy to use and hook up a waterline to.
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Verified Purchase
Recommended
Jul 10, 2018
Works as advertised no complaints....
Works as advertised no complaints.
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Verified Purchase
1 found this review helpful
Jun 26, 2018
Having problems getting...
Having problems getting it to work
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Response from Whynter Customer ServiceJun 27, 2018
We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
Verified Purchase
Jun 26, 2018
Love making ice !!!Have not bought ice since it arrived....
Love making ice !!!Have not bought ice since it arrived. Bag it up during the week and fill coolers on the weekend
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Verified Purchase
1 found this review helpful
May 30, 2018
This is an amazing countertop ice maker. It makes ice very quickly.
This is an amazing countertop ice maker. It makes ice very quickly.
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Verified Purchase
Recommended
1 found this review helpful
May 8, 2018
Great product, good value!
Great product, good value!
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Verified Purchase
Recommended
May 1, 2018
Ice machine kept dumping water. Would not freeze. Cheap design. Don't purchase. I couldn't give z...
Ice machine kept dumping water. Would not freeze. Cheap design. Don't purchase. I couldn't give zero stars
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Response from Whynter Customer ServiceMay 3, 2018
We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
Verified Purchase
Mar 27, 2018
Very nice and fast making Ice, The little screen does...
Very nice and fast making Ice, The little screen does not stay lit up, so you have to watch for low water, but as soon as I hook up the water supply that will fix that. nice machine
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Verified Purchase
Nov 13, 2017
So everything is working. Fairly quick ice recovery. Seems to...
So everything is working. Fairly quick ice recovery. Seems to function well.