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Customer Reviews for Whynter 49 lb. Portable Ice Maker in Stainless Steel with Water Connection

Internet #205939394

Model #IMC-491DC

Store SKU #1001299655

  • Stainless steel cabinets feature consistent direct water supply
  • Melted ice cubes are reused to avoid water wastage
  • Includes ice scoop and ice bin for a versatile use

Customer Reviews

  • 3.8
    out of 81 reviews
  • 72% recommend this product
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Showing 1-30 of 81 reviews
The water line valve is made out of plastic (they...
The water line valve is made out of plastic (they need to change to metal) and couldn't withstand the water line coming in without leaking everywhere. The other end, nut is short and made me strip my water valve source(make longer). Very poorly done. Making ice is fine with adding water manually.
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Response from Whynter Customer ServiceMay 5, 2020
Hi Kenny,

Thank you for your feedback on your ice maker. At Whynter, we constantly aim to provide superior products and a better customer experience. We are sorry that the unit's hardware does not meet your expectations. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional feedback. Whynter
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
This ice maker works great. Makes ice really fast. The quality of the ice degrades as it sits in ...
This ice maker works great. Makes ice really fast. The quality of the ice degrades as it sits in the maker. But it makes it so fast you can just toss out the older cubes.
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  • Verified Purchase
  • Recommended
Very satisfied with the purchase. Exactly what I thought...
Very satisfied with the purchase. Exactly what I thought I was getting and the ice is soft and perfect!!!!
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  • Verified Purchase
This ice maker worked well for two or three hours but than no more it would always shut off afte...
This ice maker worked well for two or three hours but than no more it would always shut off after programing.
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Response from Whynter Customer ServiceJul 31, 2019
Hi Fred,


We are sorry for your experience. At Whynter, we constantly aim to provide superior products and a better customer experience. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. We are here to provide technical support and ensure you will be satisfied with your Whynter product. Whynter
  • Verified Purchase
I gave this ice maker 3 stars because while it created ice quickly, I found that it would melt ju...
I gave this ice maker 3 stars because while it created ice quickly, I found that it would melt just as quickly because its not insulated. I ultimately purchased this unit because it was one of the few that had direct water line capabilities. However I returned it partly from my error because I did not read the description thoroughly; my goal was to have ice ready constantly and I thought the reserve bin was like a freezer but it isn't, when the ice melts the water gets recirculated. This item would be ideal for you if you want to use it a day or so here and there but if your plan is to have it running all the time I would look at another option.
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    • Recommended
    1 found this review helpful
    The ice doesn’t stay frozen in the machine do it...
    The ice doesn’t stay frozen in the machine do it sticks together when put in the freezer. Other than that I love it
    by
    • Verified Purchase
    This ice machine did not get cold or make any...
    This ice machine did not get cold or make any ice. We had it for several days and it never worked properly.
    by
    Response from Whynter Customer ServiceMay 1, 2019
    Thank you for your feedback on your ice maker. We are sorry your ice maker never got cold or made ice. At Whynter, we constantly aim to provide superior products and a better customer experience. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. We are here to provide technical support and ensure you will be satisfied with your Whynter product. Whynter
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    so far so good..... I haven't had time to hook...
    so far so good..... I haven't had time to hook it up to the water supply yet, but I expect that to be even more convenient. Right now it's doing a great job of replacing my broken Samsung refrigerator ice-maker and as long as I remember to add water now and then, it keeps us in ice round-the-clock.
    by
    • Verified Purchase
    1 found this review helpful
    All I wanted was ice & I still don't have any. Do NOT buy this. It never worked!! Waste of money ...
    All I wanted was ice & I still don't have any. Do NOT buy this. It never worked!! Waste of money and many hours trying to get it to work. Still sitting in my basement.
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    Response from Whynter Customer ServiceNov 29, 2018
    We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. Whynter
      1 found this review helpful
      When I received the machine one of the interior tray was broken and the machine never became cold...
      When I received the machine one of the interior tray was broken and the machine never became cold. I was sent a replacement and this machine would not work either, it never became cold and the mechanical parts didn't work. Try a different ice maker!
      by
      Response from Whynter Customer ServiceNov 29, 2018
      Thank you for your feedback on the ice maker. At Whynter, we constantly aim to provide superior products and a better customer experience. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. We are here to provide technical support and ensure you will be satisfied with your Whynter product. Whynter
      • Verified Purchase
      1 found this review helpful
      The icemaker doesn't make nearly the advertised amount of ice. It usually has only enough to fil...
      The icemaker doesn't make nearly the advertised amount of ice. It usually has only enough to fill a large glass. Mornings it is usually empty and I have to fiddle with the switches to get it going again. It doesn't display low water level but adding water seems to help. I did hook the machine up to a water source but it blew the fitting off and flooded my kitchen. I would recommend a better fitting and perhaps a metal water line.
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      Response from Whynter Customer ServiceDec 5, 2018
      We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. Whynter
      • Verified Purchase
      1 found this review helpful
      Perfect in every way the best ice maker my last...
      Perfect in every way the best ice maker my last one lasted 5 years
      by
      • Verified Purchase
      Great product. Out produces the built in refrigerator ice maker.
      Great product. Out produces the built in refrigerator ice maker.
      by
      • Verified Purchase
      • Recommended
      Gonna hook it up to a water line and...
      Gonna hook it up to a water line and see if it improves be cause right it stops after two buckets of ice and sails it’s out of water when it has plenty so right now I am not happy
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      Response from Whynter Customer ServiceDec 12, 2018
      We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. Whynter
      • Verified Purchase
      Great Unit
      We purchased this unit 3 months ago. We run a private residency with a personal chef. We find that the machine keeps up quite well for beverage service as well as the chef uses the ice to cook food items rapidly. The recovery time is impressive. As stated in the reviews I read before purchase it would be great if the unit was insulated. However I am considering purchasing one for my home use. Thanks
      by
      • Verified Purchase
      • Recommended
      Quality Ice Maker
      We’ve used this ice maker for at least two months. It is a fantastic piece of equipment that use daily. We hooked it up to a water line, and it is so wonderful not to add water. So convenient l!
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      • Verified Purchase
      • Recommended
      Works great...
      Works great
      by
      • Verified Purchase
      Spent easily over $300-$500 year on ice with summer and kids activities, this unit produces ice q...
      Spent easily over $300-$500 year on ice with summer and kids activities, this unit produces ice quickly and sufficiently. Well worth the money and saves times without stopping at the store to get a bag of ice to fill something up.
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        • Recommended
        Didn't work. No ice made in 2 days. Had to return it to the store.
        Didn't work. No ice made in 2 days. Had to return it to the store.
        by
        • Verified Purchase
        This ice maker works great! I bought it for the breakroom of a factory. Produces enough ice tha...
        This ice maker works great! I bought it for the breakroom of a factory. Produces enough ice that we started bagging it have now have 3 gallon size bags in the freezer full for back up. Easy to use and hook up a waterline to.
        by
        • Verified Purchase
        • Recommended
        Works as advertised no complaints....
        Works as advertised no complaints.
        by
        • Verified Purchase
        1 found this review helpful
        Having problems getting...
        Having problems getting it to work
        by
        Response from Whynter Customer ServiceJun 27, 2018
        We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. Whynter
        • Verified Purchase
        Love making ice !!!Have not bought ice since it arrived....
        Love making ice !!!Have not bought ice since it arrived. Bag it up during the week and fill coolers on the weekend
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        • Verified Purchase
        1 found this review helpful
        This is an amazing countertop ice maker. It makes ice very quickly.
        This is an amazing countertop ice maker. It makes ice very quickly.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Great product, good value!
        Great product, good value!
        by
        • Verified Purchase
        • Recommended
        Ice machine kept dumping water. Would not freeze. Cheap design. Don't purchase. I couldn't give z...
        Ice machine kept dumping water. Would not freeze. Cheap design. Don't purchase. I couldn't give zero stars
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        Response from Whynter Customer ServiceMay 3, 2018
        We are sorry for your experience. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com. Whynter
        • Verified Purchase
        Very nice and fast making Ice, The little screen does...
        Very nice and fast making Ice, The little screen does not stay lit up, so you have to watch for low water, but as soon as I hook up the water supply that will fix that. nice machine
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        • Verified Purchase
        So everything is working. Fairly quick ice recovery. Seems to...
        So everything is working. Fairly quick ice recovery. Seems to function well.
        by
        • Verified Purchase
        Showing 1-30 of 81 reviews